Osia Smart

Name: Osia Smart
Rating: 2.2 (32 reviews)
Author: Cochlear Ltd

Medical

Free

32 Ratings
Ages

4+
Years
Category

Medical
Developer

Cochlear Ltd
Language

AR
+ 44 More
Size

213.5
MB

Control your Osia 2 Sound Processor directly from your iPhone and personalize your hearing experience. Note: To use the Osia Smart App, you first need to pair your iPhone to your sound processor and wait for pairing confirmation. Visit www.osiasmartapp.com for instructions. With the Osia Smart App, you can... - Change programs on your sound processor and activate wireless streaming - Adjust the volume and treble/mid/bass on your sound processor - Adjust the volume of your Cochlear™ Wireless Accessories - Link a personalized program to specific locations - Locate your lost sound processor - View sound processor status and usage - Access support information and daily tips Compatibility For up-to-date compatibility, visit www.cochlear.com/compatibility Note: Continued use of GPS running in the background can dramatically decrease battery life.

Ratings & Reviews

2.2

out of 5

32 Ratings

Extremely Basic App
03/11/2023

wnims6611
As others have said, there are no words or descriptions, just icons. I’m currently setup on the Apple icon - I don’t know what the Apple stands for but it sounds the best when I’m at home.You can manually adjust the equalizer but nothing is labeled so you don’t know what you’re adjusting.It would be nice to have a battery percentage indicator. There is a battery icon in the info dashboard but I don’t think I’ve ever seen it change so I’m not sure that it’s an indicator of how much battery life is left.There’s a neat little dashboard if you touch the info button at the bottom, but it doesn’t allow you to make adjustments so I’m not sure what its purpose is.It just falls short of my expectations considering the technology used for the implant and sound processor.

Developer Response
Hi wnims6611, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Extremely Basic App
03/11/2023

wnims6611

As others have said, there are no words or descriptions, just icons. I’m currently setup on the Apple icon - I don’t know what the Apple stands for but it sounds the best when I’m at home.You can manually adjust the equalizer but nothing is labeled so you don’t know what you’re adjusting.It would be nice to have a battery percentage indicator. There is a battery icon in the info dashboard but I don’t think I’ve ever seen it change so I’m not sure that it’s an indicator of how much battery life is left.There’s a neat little dashboard if you touch the info button at the bottom, but it doesn’t allow you to make adjustments so I’m not sure what its purpose is.It just falls short of my expectations considering the technology used for the implant and sound processor.
Developer Response 03/16/2023
Hi wnims6611, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Locate processor does not work
02/01/2025

LuLeigh42
The locate processor does not work. The pin does not show up on the map and the closer range finder does not work as well. I spoke to Cochlear and they said it would have to be fixed in an update. They had no idea when a new update was coming out.I do like the demo of sounds so you know what each sound means.The “equalizer” does not give real time changes. It is difficult to tell if the changes are better since you can’t hear what those adjustments are as you make them. As I slide the ball up and down, I should be able to hear the change.Right now I can adjust volume and change to my mini mic with the app and the is about it. It could be so much more. I hope they expand it and make these changes.

Developer Response
Hi LuLeigh42, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service
Locate processor does not work
02/01/2025

LuLeigh42

The locate processor does not work. The pin does not show up on the map and the closer range finder does not work as well. I spoke to Cochlear and they said it would have to be fixed in an update. They had no idea when a new update was coming out.I do like the demo of sounds so you know what each sound means.The “equalizer” does not give real time changes. It is difficult to tell if the changes are better since you can’t hear what those adjustments are as you make them. As I slide the ball up and down, I should be able to hear the change.Right now I can adjust volume and change to my mini mic with the app and the is about it. It could be so much more. I hope they expand it and make these changes.
Developer Response 02/04/2025
Hi LuLeigh42, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service
Please unlock features
09/19/2024

ClassicAutos
Many of the features are locked and cannot be accessed. Streaming glitchy at best and background noise is unbearable while streaming. Outdoor or loud environments render devices useless. I realize my audiologist can make adjustments but the end user needs to be able to make adjustments as they are the person living with this product. Bluetooth for phone is completely useless altogether. Background noise overwhelms the person on the other end of the phone. They complain all the time that they cannot hear me. UPDATE: I am still waiting for Rep/Customer Service to get back to me after reaching out to them via phone/email/smoke signals. My account is still not setup despite resetting and setting up dozens of times. You’d think for $250k a customer could receive resolution.

Developer Response
We apologize for the challenges you are facing with the Osia Smart App. We understand how frustrating this can be and will do everything we can to assist. The mentioned locked features on the Osia Smart App, can be adjusted by your audiologist at his discretion based on your medical and hearing needs. If your audiologist locked certain features from use (such as sensitivity and hearing ratios), it is based on his professional guidance. Cochlear Device Support cannot override any medical recommendations set by your audiologist. If you feel these features should be adjusted, we recommend speaking with your audiologist pertaining these concerns. If there is any technical support needs outside these medical boundaries, please contact our Device Support to receive further support. Thank you.
Please unlock features
09/19/2024

ClassicAutos

Many of the features are locked and cannot be accessed. Streaming glitchy at best and background noise is unbearable while streaming. Outdoor or loud environments render devices useless. I realize my audiologist can make adjustments but the end user needs to be able to make adjustments as they are the person living with this product. Bluetooth for phone is completely useless altogether. Background noise overwhelms the person on the other end of the phone. They complain all the time that they cannot hear me. UPDATE: I am still waiting for Rep/Customer Service to get back to me after reaching out to them via phone/email/smoke signals. My account is still not setup despite resetting and setting up dozens of times. You’d think for $250k a customer could receive resolution.
Developer Response 09/25/2024
We apologize for the challenges you are facing with the Osia Smart App. We understand how frustrating this can be and will do everything we can to assist. The mentioned locked features on the Osia Smart App, can be adjusted by your audiologist at his discretion based on your medical and hearing needs. If your audiologist locked certain features from use (such as sensitivity and hearing ratios), it is based on his professional guidance. Cochlear Device Support cannot override any medical recommendations set by your audiologist. If you feel these features should be adjusted, we recommend speaking with your audiologist pertaining these concerns. If there is any technical support needs outside these medical boundaries, please contact our Device Support to receive further support. Thank you.
Bilateral implants/processors inop
06/21/2022

LittleBoots6
I get that there's a process with glitches needing ironed out and this is a new device and new software, my personal circumstance with the app tho - it recognizes my bilaterals as connected, but is only working with one of the processors... The app short-comings is what is going to leave so many newcomers with a bad taste in their mouth for getting the osia bone conduction implants. If y'all aren't going to fix the app issues what good is any of the implant process, sad that this app can cripple an entire community of users. Please step-up and get it right, so we can fully enjoy the benefits of everything we went through

Developer Response
Hi, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Bilateral implants/processors inop
06/21/2022

LittleBoots6

I get that there's a process with glitches needing ironed out and this is a new device and new software, my personal circumstance with the app tho - it recognizes my bilaterals as connected, but is only working with one of the processors... The app short-comings is what is going to leave so many newcomers with a bad taste in their mouth for getting the osia bone conduction implants. If y'all aren't going to fix the app issues what good is any of the implant process, sad that this app can cripple an entire community of users. Please step-up and get it right, so we can fully enjoy the benefits of everything we went through
Developer Response 06/29/2022
Hi, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

The Osia Smart App enables recipients and carers to monitor and control their Osia Sound Processor. Version 1.1.3 introduces a redesigned user experience and key enhancements that improve usability, independence, and access to services. New in this release: - Updated user interface and colour theme: A refreshed design with improved navigation, clearer program selection, and named Programs and Presets for easier identification. - Guided connection experience: A more intuitive process for connecting the sound processor to the app. - Favorite naming: Users can now name their own Favorites for easier personalization and recognition. - Access without login: Basic app functions are now available without signing in, making it easier to get started. - Sound Processor registration: Register your device directly in the app to activate warranty and gain access to Cochlear’s online services. - Account lifecycle management: Manage your account details independently, without needing to contact Cochlear. - General improvements: Bug fixes and stability enhancements for a smoother experience. Update to the latest version today to benefit from these improvements. If you find the app helpful, please consider leaving a rating and review—it helps us continue improving your experience.