After downloading the app, I tried to “register new device”. I submitted the required information and an ERROR screen popped up saying the application wasn’t associated with my account and to call customer service. After reentering every combination of numbers, nothing worked. On Friday, I called customer service. After a lengthy conversation, I was asked if I had paid the fee. “What fee?” I asked. Answer: $5.00. Nowhere in the App Store or literature is a fee mentioned. I asked to speak with a supervisor. I was told she would call me back. She didn’t. On Monday afternoon, I called again, asking for a supervisor. Again, she was busy and would call me back in 5 minutes. Approximately 35 minutes later, I called and spoke with supervisor Nicole Williams. She informed me that yes, you can download the app for free but once directed to call customer service, THEN they will inform you of the $5.00 monthly fee. I believe it is very misleading and not good business to hide this cost. I understand the App Store does not collect the fee, but Medical Alert should make you aware of it before going through numerous steps.When customers submit their information as asked, it’s not an error. it’s Medical Alert Connects error for being misleading!

Downloaded, verified, created P/W 3x. Still gets ‘device not found’. Called Tec services 4x and was told A. Not trained on app problems only know system. B. Will have to open repair order to send to technical help! This from tec help after I pushed number 4 for technical help. C. Spoke to supervisor Ms Nicole @ extension 0022 and was assured problem is a known issue with new 4G system. Would be repaired within 2 weeks. Did not happen. D. Last call was we are working on issue. This happened over the last 2 months and STILL NOT WORKING. If you want a monitoring service that offers an app to monitor/change caregivers, then this is not for you.

DO NOT WASTE YOUR TIME ON THIS APP! This app is utterly useless! I spent 2 days trying to get it to work being on hold with the tech support etc. thinking I could manage my mothers alert equipment and account because she is moving and I needed to change addresses etc. This app will not allow me to do anything. So I am still going to have to call and wait on hold for hours just to make a simple address change. Also apparently I am now being charged on my account $5 per month just to have the privilege of having this useless app on my device? They don’t even tell you this! Robbery.

I just got this app and tried to create a new account. It wouldn’t let me do it from the app. Instead, I was offered the choice of calling them or emailing them. All just to try to do what I expected the app to do itself. I have no clue as to why it won’t allow me to create an account. Also, it doesn’t say anywhere if I need to connect it to another device or if my iPhone will be sufficient for detecting any problems and notifying my emergency contacts. So what do I do now? I only looked it up as a park after seeing someone on Facebook asking about medical alert device advice. I guess this will go into the dustbin of dead apps not to worry about. Le Sigh.