I used Getcho for the first time this past week. I had to get a pair of walking poles from REI to my elderly mother in Sarasota, FL. I made a silly mistake of putting the REI address as both pickup and delivery (lol!) so got an immediate text from Jack. He was beyond amazing in stopping the order, explaining what I needed to do (due to federal regulations relating to delivery distance, they needed to turn the route into two Getcho routes.) Then he guided the process from beginning to end, assuring delivery of the sacred poles to my mom (who was leaving on her first solo trip this weekend in over 5 years.) Service was impeccable, and Jack went above and beyond to ensure the product arrived, including a photo of the sticks at the reception desk of my mother’s retirement community. My siblings and I will definitely be using this wonderful app for our mom for additional deliveries. Can’t recommend it enough!!! Thank you so much, Jack!! You made my day… and my mom’s first trip solo since my Dad died. We are so very grateful! 🙏🏼😍

I’m honestly amazed at how good this app is, I’ve used it twice to pick something up for me and both times I’ve received my item in under 15 mins from placing the pick up order, which is nuts. It’s like these couriers are always exactly where I’m placing my pick up, they show up within a minute or two. When I first set up my account I encountered an issue because I didn’t have my ID with me to verify, and customer service texted me asking if I was having trouble and immediately solved it for me and were very nice and helpful. Everything about my experience using this app has been great.

I used this app for the first time today. I was excited to not have to take my small child out In the ugly weather, and instead have my item retrieved and delivered to me from a relative’s house. I put in the request, and got a driver no problem, except apparently Getcho just contracts with Postmates and DoorDash to use their drivers without telling the drivers themselves! How do I know this? Because the driver assigned to me was weirded out and tried to say that Postmates delivers food only. He had never heard of Getcho. After a little convincing (promise of a tip), he agreed to pick up and deliver the item, but Getcho doesn’t have any way to tip drivers through the app! Luckily he had Venmo, and everyone walked away happy. Getcho is definitely a promising app, and I would use it again, but somebody needs to fill in the poor drivers!

I have used this service three times now and they are rock stars. Today, there was an issue picking up my order and Getcho text me, called the manager of the location and handled everything while keeping me in the loop. I have yet to have any kind of delivery or courier service be this professional, courteous, and on top of things. I will continue to use them again and again! Very fair price and delivered quickly. I’m a forever customer!