iPhone Screenshots

Description

The UDR Resident app is a convenient and easy-to-use tool for managing your UDR apartment experience, especially when you're on the go. Now you can pay rent and submit maintenance requests with just a few simple clicks. Features include:
* One-time rent payments with your preferred payment method
* One-time deposit payment before you move-in
* Easy maintenance requests
* Sign and complete lease renewals
...and more to come soon!

What’s New

Version 2.9.1

Product Updates:
• Enhanced app support

Introducing our enhanced resident tech support! Reach out directly to support when you need help troubleshooting the app or have any technical related questions.

We are here to ensure a great customer experience, so please make sure your app is up-to-date to take advantage of our latest and greatest features.

Love our app? Please rate us!

Ratings and Reviews

2.0 out of 5
72 Ratings

72 Ratings

Freezer Torrey ,

Better than the last app, but...

I’m getting less impressed with the admin side of this company. Where a card is used for rent payment it’s an $8 service fee, no amount min or max. $8! That and the property parking doesn’t come with the apartment in a location where everyone has at least one vehicle, and that money is not spent on security! I get COVID, but I haven’t seen a security vehicle in months. MONTHS!!
All everyone gets is emails about this and that (don’t do this and that, this and that is happening), hard to get anyone on the phone but you might get someone to answer texts a day later when it really counts. A millennial’s dream job? Hard as hell to manage, contactless at its finest.
I’ll just leave it there...

GabrielaBarrientos ,

I can’t access to the portal

Can soneone help me please? Everything was working fine but 4 days ago I was logged out from my account for no reason, so now I’ve been trying to access again and I can’t.. there’s no error message, idk how to explain it but the app does literally nothing when I push the bottom log in!

I tried to log in the website and nothing, I updated the app and nothing 🤷🏻‍♀️, I change my password and nothing

Arbory resident ,

Does not work

The login that I use for the main web portal does not work on this app. I tried creating a new account with the same email I used for the web portal, and it displays information for an apartment that I lived in years ago, telling me that I should “cancel signing up” and contact someone to fix - So to the dev team, can you please fix this? Not just for me, but for all users with this issue. Seems to be that there wasn’t a proper migration plan in place. I don’t need any accounts merged, I just need to be able to log in with the same credentials I use for the web portal.

With that said, I’m actually looking forward to this app once I’m able to use it! (Hoping before they shut down the web portal in 3 weeks, just received notice of that today).

Developer Response ,

Hi,

I'm sorry that you experienced issues with the app! The login that you use for ActiveBuilding will not work on this app. I would be happy to ensure that your account is linked to the correct apartment. Please contact me or the leasing office to discuss. I have passed your feedback onto our developers.

Best regards,

Jody Conley
720-348-7620
WeCare@udr.com

App Privacy

The developer, UDR, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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