UDR Resident

Name: UDR Resident
Rating: 1.7 (300 reviews)
Author: UDR, Inc.

Lifestyle

Only for iPhone

Free

300 Ratings
Ages

16+
Years
Category

Lifestyle
Developer

UDR, Inc.
Language

EN
English
Size

30.4
MB

iPhone

The UDR Resident app is a convenient and easy-to-use tool for managing your UDR apartment experience, especially when you're on the go. Now you can pay rent and submit maintenance requests with just a few simple clicks. Features include: * One-time rent payments with your preferred payment method * One-time deposit payment before you move-in * Easy maintenance requests * Sign and complete lease renewals ...and more to come soon!

Ratings & Reviews

1.7

out of 5

300 Ratings

Better than the last app, but...
11/01/2020

Freezer Torrey
I’m getting less impressed with the admin side of this company. Where a card is used for rent payment it’s an $8 service fee, no amount min or max. $8! That and the property parking doesn’t come with the apartment in a location where everyone has at least one vehicle, and that money is not spent on security! I get COVID, but I haven’t seen a security vehicle in months. MONTHS!!All everyone gets is emails about this and that (don’t do this and that, this and that is happening), hard to get anyone on the phone but you might get someone to answer texts a day later when it really counts. A millennial’s dream job? Hard as hell to manage, contactless at its finest.I’ll just leave it there...
Better than the last app, but...
11/01/2020

Freezer Torrey

I’m getting less impressed with the admin side of this company. Where a card is used for rent payment it’s an $8 service fee, no amount min or max. $8! That and the property parking doesn’t come with the apartment in a location where everyone has at least one vehicle, and that money is not spent on security! I get COVID, but I haven’t seen a security vehicle in months. MONTHS!!All everyone gets is emails about this and that (don’t do this and that, this and that is happening), hard to get anyone on the phone but you might get someone to answer texts a day later when it really counts. A millennial’s dream job? Hard as hell to manage, contactless at its finest.I’ll just leave it there...
Poorly developed software by a bad company
03/07/2024

Eieyriowiwufnnzje
App is glitchy and randomly crashes. Requesting service is messy. There are many redundant choices in the app and lots of things that are not even on the property you can ask to get fixed for some reason. Roughly half of the time I request service it’s denied without someone even taking a look. Sometimes it takes weeks to just to get denied. Once I asked for a gutter over my patio because it’s clearly destroying the concrete and they responded with “we don’t do that here.” Even though both my neighbors on both sides of me have them .They don’t even care about their own property, how much do you think they care about your data and privacy ? The only reason UDR uses this app is to mine more data from its tenants then they could over the web.
Poorly developed software by a bad company
03/07/2024

Eieyriowiwufnnzje

App is glitchy and randomly crashes. Requesting service is messy. There are many redundant choices in the app and lots of things that are not even on the property you can ask to get fixed for some reason. Roughly half of the time I request service it’s denied without someone even taking a look. Sometimes it takes weeks to just to get denied. Once I asked for a gutter over my patio because it’s clearly destroying the concrete and they responded with “we don’t do that here.” Even though both my neighbors on both sides of me have them .They don’t even care about their own property, how much do you think they care about your data and privacy ? The only reason UDR uses this app is to mine more data from its tenants then they could over the web.
Does not work
09/09/2020

Arbory resident
The login that I use for the main web portal does not work on this app. I tried creating a new account with the same email I used for the web portal, and it displays information for an apartment that I lived in years ago, telling me that I should “cancel signing up” and contact someone to fix - So to the dev team, can you please fix this? Not just for me, but for all users with this issue. Seems to be that there wasn’t a proper migration plan in place. I don’t need any accounts merged, I just need to be able to log in with the same credentials I use for the web portal. With that said, I’m actually looking forward to this app once I’m able to use it! (Hoping before they shut down the web portal in 3 weeks, just received notice of that today).

Developer Response
Hi,I'm sorry that you experienced issues with the app! The login that you use for ActiveBuilding will not work on this app. I would be happy to ensure that your account is linked to the correct apartment. Please contact me or the leasing office to discuss. I have passed your feedback onto our developers. Best regards,Jody Conley720-348-7620WeCare@udr.com
Does not work
09/09/2020

Arbory resident

The login that I use for the main web portal does not work on this app. I tried creating a new account with the same email I used for the web portal, and it displays information for an apartment that I lived in years ago, telling me that I should “cancel signing up” and contact someone to fix - So to the dev team, can you please fix this? Not just for me, but for all users with this issue. Seems to be that there wasn’t a proper migration plan in place. I don’t need any accounts merged, I just need to be able to log in with the same credentials I use for the web portal. With that said, I’m actually looking forward to this app once I’m able to use it! (Hoping before they shut down the web portal in 3 weeks, just received notice of that today).
Developer Response 09/11/2020
Hi,I'm sorry that you experienced issues with the app! The login that you use for ActiveBuilding will not work on this app. I would be happy to ensure that your account is linked to the correct apartment. Please contact me or the leasing office to discuss. I have passed your feedback onto our developers. Best regards,Jody Conley720-348-7620WeCare@udr.com
They took away the one good thing...
10/23/2020

kbus12
I am really disappointed the recent phone application switch over from “ActiveBuilding” to “UDR Resident” and lack of a community message board on the new application. The new application does not include a community forum page. The forum page was not perfect and it was heavily censored by UDR staff, but what got through was still super useful and valuable to residents. It was a unique service that set Savoye Apartments apart from other similar properties in a great way. It really embodied the spirit of the LEED building rating. I found the furniture posting and exchange super interesting and green conscious. Please provide a new forum platform in this UDR application as soon as possible.
They took away the one good thing...
10/23/2020

kbus12

I am really disappointed the recent phone application switch over from “ActiveBuilding” to “UDR Resident” and lack of a community message board on the new application. The new application does not include a community forum page. The forum page was not perfect and it was heavily censored by UDR staff, but what got through was still super useful and valuable to residents. It was a unique service that set Savoye Apartments apart from other similar properties in a great way. It really embodied the spirit of the LEED building rating. I found the furniture posting and exchange super interesting and green conscious. Please provide a new forum platform in this UDR application as soon as possible.

- Security enhancements - Bug fixes and improvements

Version 2.27.5

3d ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- Usage Data
- Diagnostics

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