The app over all has been great for the most part. I prefer that over Door Dash’s app. You can skip even more fees but I do not like the set tipping options. You can only do 0% (which how rude is that), 15%, 20% and so on. There’s no in between. I am typically not going to do less than 15-20% anyways but I’m pretty sure a tip is what you feel that delivery person deserves based on their services and I believe there should be more customer control on this end, rather than a set amount. And then being able to edit after the order makes sense because if they show up and only give you a portion of your food (totally their responsibility to check before they leave with the food) and you just gave them a 15% tip, that’s not necessarily deserved. You technically tip more than that if you didn’t receive all of your food. I love tipping well and giving to people regardless if the service was super good or just ok, I believe they deserve to receive a lot in general, but I still feel in order to be generous (or giving what is deserves) the app takes that away. What if I only gave 0%? That makes me sick that people can refuse to give if they want (which I feel people who refuse to tip don’t deserve the service at all) but I can’t give 10%-12% if I feel it’s better suited?! For now on I may start just doing the 0% and tipping with cash. Makes more sense.

I tried sending this issue through App Support, but that link sends me to a form for contacting customer service about a restaurant location. There isn’t anywhere else to actually post issues with the app.I already have a Bob Evans account that contains my order history, favorites, and payment sources. The app shows a button to SIGN IN /SIGN UP, but the process only allows an option to create an account; there is no actual sign-in process. I proceeded through the prompts, and I used my same login credentials to go through the ‘create account’ process, and sure enough, my order history doesn’t exist in the app. Bottom line, the Bob Evans website is the only place that I can actually sign in with an existing account. Existing account information apparently does not sync to the app, and the app does not accommodate logging in without creating a new account. Unfortunately, I had to delete the app for now. Hopefully, this issue will be fixed in an update in the near future. I’ll take the free slice of pie for downloading the app, but I want to login (sign in) using the account I already have to see my order history, favorites, payment sources, etc. I’ll be waiting for the fix.

Despite the fact that I specifically selected the restaurant on Greenwood Drive in Springboro, my order was sent to the Centerville Location on OH State Route 48. When I arrived at the Springboro Location, I gave them my name, and the cashier said they were “still working on it”. After about 20 minutes, the manager asked my name, and mentioned she’d check on the order. After a long wait, I looked at my phone and noticed that the food was actually waiting a 15-minute drive away.Additionally, I chose broccoli as a side and received only four pieces - a quantity that seemed like an insult, given the size of the container in which the food was served. I suspect that I was provided such a small quantity, because I did not include a tip when I ordered; which I believe is reasonable, because tipping is a gesture meant to reward good service. How can I determine the amount to tip someone before I’ve even received the product. Moreover, I wasn’t even served. I picked up my own food, which was provided in a container that I was responsible for disposing of. For what work would I be tipping someone?

I’m shocked that Bob Evan’s has an app that is not overly user friendly. We shop many restaurants without any issues whatsoever. The Bob Evan’s app is by far the worst of all that we use. Ironically, your pick up and delivery food quality/menu/service is top notch.I was asked for specifics on my experience. Here are just a few:Many times the app will not let us order individual meals, only family meals. Many times the app will not accept my credit card as payment. Yet my credit card works on all other websites. Nov. 16th, the app let me place an order, yet the restaurant never received the order. I know that date because it was my birthday. My husband had to scramble to feed our small gathering by going to KFC.