WAC Smart Fans

Name: WAC Smart Fans
Rating: 3.4 (209 reviews)
Author: WAC Lighting

Lifestyle

Free · In‑App Purchases · Designed for iPad

209 Ratings
Ages

4+
In-App Controls
Category

Lifestyle
Developer

WAC Lighting
Language

EN
English
Size

44.9
MB

Simple. Clean. Easy to install—and easy to use—WAC Fans are smart looking and as intelligent as you want them to be. Download the optional WAC app to unlock smart features like voice control through your Amazon Alexa or Google Home device, Adaptive Learning, Breeze Mode, and more!

Ratings & Reviews

3.4

out of 5

209 Ratings

App ok, but not all features working as expected
01/29/2024

henryg76
I was able to add and control 2 new fans. Had difficulty updating the firmware for one but after several tries it upgraded succesfully. Hovewer I have not been able to upgrade the controls or the wall outlet, not sure if these devices need to be upgraded as well. Controls show up in the account but then the upgrade screen is empty, scanning for the devices does not return any. Most important, the app does not seem to sync the actual status of the fan. Turning the fan on/off from the control or wall outlet does not change the status shown in the app. Switching from one fan to the other in the app does not show the actual or the last select state either. Unable to monitor the status as is.
App ok, but not all features working as expected
01/29/2024

henryg76

I was able to add and control 2 new fans. Had difficulty updating the firmware for one but after several tries it upgraded succesfully. Hovewer I have not been able to upgrade the controls or the wall outlet, not sure if these devices need to be upgraded as well. Controls show up in the account but then the upgrade screen is empty, scanning for the devices does not return any. Most important, the app does not seem to sync the actual status of the fan. Turning the fan on/off from the control or wall outlet does not change the status shown in the app. Switching from one fan to the other in the app does not show the actual or the last select state either. Unable to monitor the status as is.
Firmware finally fixed!
05/31/2024

Scott👨‍💻
I own two of WAC’s smart fans. I specifically purchased these for their smart capabilities as I read they work well with Home Assistant. After installing them, I encountered an issue where the fan connects and everything works fine for about a week, and then stops responding and appears offline. The fan is still connected to my WiFi (I can see it on my router) but it won’t respond to pings or commands to operate the fan. I have to shut off the power to the fan for a few seconds and turn it back on to force it to reboot, and then the fan will come back online and will work perfectly fine for about another week. Both of my fans did this same thing at random times, so I know it’s a firmware issue and not something with my network. Working with support was tedious. It took 8 months and 73 emails but finally the issue has been resolved by way of them releasing a firmware update. The fans have now been stable and I am pleased with them again. I wish they would support Apple Home Kit (they do support local control if you use the third party integration in Home Assistant) but there are also a few missing API commands like activating the “breeze” mode. So overall I am happy again with my purchase but do fear that if something breaks again, it will take forever to get it fixed.

Developer Response
Hi Scott, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com? We'll try to get this sorted out for you, it can be a combination of issues causing this
Firmware finally fixed!
05/31/2024

Scott👨‍💻

I own two of WAC’s smart fans. I specifically purchased these for their smart capabilities as I read they work well with Home Assistant. After installing them, I encountered an issue where the fan connects and everything works fine for about a week, and then stops responding and appears offline. The fan is still connected to my WiFi (I can see it on my router) but it won’t respond to pings or commands to operate the fan. I have to shut off the power to the fan for a few seconds and turn it back on to force it to reboot, and then the fan will come back online and will work perfectly fine for about another week. Both of my fans did this same thing at random times, so I know it’s a firmware issue and not something with my network. Working with support was tedious. It took 8 months and 73 emails but finally the issue has been resolved by way of them releasing a firmware update. The fans have now been stable and I am pleased with them again. I wish they would support Apple Home Kit (they do support local control if you use the third party integration in Home Assistant) but there are also a few missing API commands like activating the “breeze” mode. So overall I am happy again with my purchase but do fear that if something breaks again, it will take forever to get it fixed.
Developer Response 11/17/2023
Hi Scott, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com? We'll try to get this sorted out for you, it can be a combination of issues causing this
Getting Better
08/16/2021

BlgN8
Happy to see development of the app. Much better than 1 year ago. Still needs some work. App shows 2 different remotes for my Fan/Light. Scanning either fails. Cannot update or get info.Still hoping for HomeKit integration. I would 5 star the product to have HomeKit support.I like Logitech giving HomeKit full support and not requiring an app. When you have a house full of HomeKit friendly devices, it's less optimal to have to go and find an app to match your device then control it though an unusual interface.
Getting Better
08/16/2021

BlgN8

Happy to see development of the app. Much better than 1 year ago. Still needs some work. App shows 2 different remotes for my Fan/Light. Scanning either fails. Cannot update or get info.Still hoping for HomeKit integration. I would 5 star the product to have HomeKit support.I like Logitech giving HomeKit full support and not requiring an app. When you have a house full of HomeKit friendly devices, it's less optimal to have to go and find an app to match your device then control it though an unusual interface.
WAC please focus on quality
05/01/2023

Dsnidey
I love my fans, the app should be equally as good. The software is buggy. You cannot create groups in the latest release. You get a popup that just says Tip and an OK button. The app is slow to find devices. It’s faster to go grab the remote than to use your phone. And there are buttons in the app for features that aren’t yet implemented (as confirmed by Support) like updating firmware on remotes. If a feature is not implemented, please remove the button from the app. For customers who buy your fans and other products for their quality, design, and attention to detail, they expect the same from your software products. The app is not yet up to par.

Developer Response
Hi Dsnidey, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@modernforms.com? We'll try to get this sorted out for you
WAC please focus on quality
05/01/2023

Dsnidey

I love my fans, the app should be equally as good. The software is buggy. You cannot create groups in the latest release. You get a popup that just says Tip and an OK button. The app is slow to find devices. It’s faster to go grab the remote than to use your phone. And there are buttons in the app for features that aren’t yet implemented (as confirmed by Support) like updating firmware on remotes. If a feature is not implemented, please remove the button from the app. For customers who buy your fans and other products for their quality, design, and attention to detail, they expect the same from your software products. The app is not yet up to par.
Developer Response 05/05/2023
Hi Dsnidey, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@modernforms.com? We'll try to get this sorted out for you