It takes actual minutes on my iPhone 14Pro Max for the app to fully launch. Giving it 5 stars though because… I love Breeze! Once it’s launched and you’re in, things are pretty seamless for the most part. However, I’ll gladly take the draw back on an airlines mobile app’s UI in order to land the stellar first class tickets I am able to score through Breeze. That alone deserves 5 stars. I’m also very fortunate that Breeze flies out of my local airport directly to a municipal airport near where I grew up and where my mom and dad still live, making visiting them or paying for them to come visit my husband and I and we are able to fly them down in the lux Breeze Ascent/First Class cabin and it isn’t so bad on the ‘ol’ checkbook. I kid you not I have never paid more than $400 for a round trip first class ticket on Breeze Airways. Just to put it in perspective compared to the big guys out there. You definitely feel a much more personable vibe amongst the crew and I’ve never flown with a more helpful and polite flight staff, and I fly 3-4 times quarterly. Breeze honestly puts all of the other ‘big dog’ domestic airlines to shame. I’m aware their parent company is JetBlue but I’m telling ya… Breeze is its own experience, especially when booking in the Breeze Ascent section. It’s like sitting in a lazy boy, just on a commercial airliner.

This will be my second flight out of Vero Beach on breeze, but it got even better when I saw a closer airport to my destination which is great if there’s a delay for those that come to pick us up the website is very user-friendly. The only thing I’d like to suggest I have a visual impairment and the font where you book your flight your choices home book I think check on your upcoming flight that you for people that have visual impairments dark and bold works best because I’m also colorblind seeing that when I was trying to make my reservation so I just thought I would put that you’re looking to improve the app that would make it a lot better. It’s still very user-friendly very efficient. And as far as my vision goes, everything’s great except the very bottom of the page those areas really need to be highlighted better. My visual impairment is a birth defect so it’s not like the run of the mill. You’re either totally blind low vision which I have but sensitivity to light and my type of. Makes it very difficult to see small things such as writing so I just thought I’d add that as food for thought other than that. I have no complaints about any of my experience so far and I’m sure this second trip is going to be. Grateful for the addition of Stuart Newberg from Vero Beach.

There have been numerous occasions where I’ve been directed to click a link from the Breeze support email and I get a never ending loading circle. Whether it be for checking in, or trying to change my flight, the app is barely usable and should be quite the embarrassment to whoever developed it because you should at least be able to open it up. The company only allows customer service through text and GO FIGURE in order to get customer service you have to go through the app which doesn’t work. The only time their services do work is if you use a PC. This company does the bare minimum with everything they do and does not by any means even slightly attempt to improve the user experience because they get away with it for the cheaper flights. I’m sure the price point is what drives people to Breeze but they only care about making the most money possible and reducing most costs possible by providing some of the worst customer service I have ever seen. Only use Breeze if you are willing to deal with a money hungry shill company that only cares about itself and not the customers. The management at the smaller airports such as Vero Beach is utterly atrocious as well. Keep your expectations very low for this company.

This 2023 summer, I have flown several times on Breeze. Extraordinarily impressed with the ground and in-flight crews, the planes and the online app. Everyone I’ve met who is an employee has been welcoming, friendly, professional, and appears to enjoy their respective careers. That is a huge improvement over other airlines. The boarding process has been orderly and calm. The flight crew are cheerful and efficient. When a delays happen, the ground crew gets us lined up once the plane is ready, so that the time it takes to board is reduced. All of the planes I have traveled on have been clean and comfortable…well, as comfortable as coach class can be. All-in-all, I am a huge fan. Background: I have flown well over a million miles throughout my career, domestic and international, on many different airlines. Retired now, but still travel. Thank you Breeze, for offering the short flights and making them comfortable and affordable! Looking forward to seeing your flight offerings list expand.