MortgageQuestions

Name: MortgageQuestions
Rating: 4.8 (50478 reviews)
Author: PHH Mortgage Corporation

Finance

Only for iPhone

Free

50K Ratings
Ages

4+
Years
Category

Finance
Developer

PHH Mortgage Corporation
Language

EN
English
Size

35.9
MB

iPhone

PHH MortgageQuestions mobile app provides critical Account information in one convenient app! The PHH MQ app delivers new and innovative digital solutions to help you manage accounts, get up-to-date information on estimated home values, and recent sales in your neighborhood. Access account, home and neighborhood information in a clear, intuitive design with easy-to-use navigation. Features: • Easy Access: Use your current MQ.com user name and password, or new users can register directly on the app • Easy one-time payments or enroll in AutoPay • View statements including escrow, tax and insurance • View neighborhood details and estimated property values • And much more! Managing your account on the go has never been easier!

Ratings & Reviews

4.8

out of 5

50K Ratings

Making payments on the App
05/03/2024

Phhjc
It has been impossible for me to make my payments on the website for some months. I have tried Google, Firefox, and Safari. So, it is a relief to be able to make a payment on the app because it is quite easy to navigate. I hope others don’t have the same problem, specially the elder that might have some initial obstacles with apps. Of course, there are many that don’t have this problem.

Developer Response
Hi, we are sorry to hear about the issue you are facing. Request you to call us at 1-833-862-0732 and our web support team will be able to assist you.
Making payments on the App
05/03/2024

Phhjc

It has been impossible for me to make my payments on the website for some months. I have tried Google, Firefox, and Safari. So, it is a relief to be able to make a payment on the app because it is quite easy to navigate. I hope others don’t have the same problem, specially the elder that might have some initial obstacles with apps. Of course, there are many that don’t have this problem.
Developer Response 05/06/2024
Hi, we are sorry to hear about the issue you are facing. Request you to call us at 1-833-862-0732 and our web support team will be able to assist you.
Never thought having my Mortgage bought out would be so bad!
02/16/2021

Tjinaz7
So with the super low interest rates, we re-financed our mortgage with RocketMortgage. Their app was pretty good. I became a bit concerned when a no-name lender (PHH) bought our mortgage. Even though it’s only been one month, I’m already extremely disappointed. This app is clunky, unstable & really just miserable to try using. The inability to schedule a specific date for your payment is absolutely unacceptable! Then once you find the app won’t allow a specific date to be chosen, it locks up & will not allow you to back out. Only option is to close the app & log back in. Which by the way is sketchy as well. At times I’m not allowed to log into my own account, or given a prompt stating I’m not authorized to make electronic payments. The developers should consider basic functionality rather than throwing in duplicate info such as home values in my neighborhood. I presume they’ve heard of Zillow? If rates keep dropping, I may consider another refi just to escape this piece of crap app!

Developer Response
We're sorry to hear about your experience with the app. We are working hard to continuously improve the app and we appreciate and thank you for your feedback. If there is anything we can assist with or if there are any additional details you would like to share, please email us at customercare@mortgagefamily.com. Thank you.
Never thought having my Mortgage bought out would be so bad!
02/16/2021

Tjinaz7

So with the super low interest rates, we re-financed our mortgage with RocketMortgage. Their app was pretty good. I became a bit concerned when a no-name lender (PHH) bought our mortgage. Even though it’s only been one month, I’m already extremely disappointed. This app is clunky, unstable & really just miserable to try using. The inability to schedule a specific date for your payment is absolutely unacceptable! Then once you find the app won’t allow a specific date to be chosen, it locks up & will not allow you to back out. Only option is to close the app & log back in. Which by the way is sketchy as well. At times I’m not allowed to log into my own account, or given a prompt stating I’m not authorized to make electronic payments. The developers should consider basic functionality rather than throwing in duplicate info such as home values in my neighborhood. I presume they’ve heard of Zillow? If rates keep dropping, I may consider another refi just to escape this piece of crap app!
Developer Response 02/21/2021
We're sorry to hear about your experience with the app. We are working hard to continuously improve the app and we appreciate and thank you for your feedback. If there is anything we can assist with or if there are any additional details you would like to share, please email us at customercare@mortgagefamily.com. Thank you.
Cannot Schedule Payments?
02/05/2021

✋🌞
Is this a glitch in the app? There is no option to select a specific day to make a payment. Anytime I try to schedule a later date it says invalid must schedule date before “today’s date”, which defeats the purpose of scheduling a payment. It’s a bit inconvenient to have to log in on a specific date I want to pay vs being able to schedule a payment on the day I wish to pay. Also after attempting to choose the date the app’s screen freezes. You can no longer click to pay or exit out. You have to kill the app then login again. It’s a bit troublesome at the moment. I hope these are simply glitches and they can be fixed with an update.

Developer Response
Hello, just wanted let you know we recently enhanced our website and mobile app and now offer the the ability to schedule future-dated payments. We hope you are able to utilize this feature and we thank you again for your feedback!
Cannot Schedule Payments?
02/05/2021

✋🌞

Is this a glitch in the app? There is no option to select a specific day to make a payment. Anytime I try to schedule a later date it says invalid must schedule date before “today’s date”, which defeats the purpose of scheduling a payment. It’s a bit inconvenient to have to log in on a specific date I want to pay vs being able to schedule a payment on the day I wish to pay. Also after attempting to choose the date the app’s screen freezes. You can no longer click to pay or exit out. You have to kill the app then login again. It’s a bit troublesome at the moment. I hope these are simply glitches and they can be fixed with an update.
Developer Response 07/26/2021
Hello, just wanted let you know we recently enhanced our website and mobile app and now offer the the ability to schedule future-dated payments. We hope you are able to utilize this feature and we thank you again for your feedback!
Worst mortgage company
09/14/2021

hiking_colorado
Call during business hours and you will receive a “please call back during business hours” message. And that’s only after you go through 20+ prompts to get where you need to be on the phone call. Have had to call multiple times to try and fix their own mess up that makes them believe the house was uninsured for a 2 month time frame even though I have given proof of insurance (something they should easily be able to obtain from the policy they already have on file) this is all a ploy to tack on extra fees to the loan that with their personal insurance coverage that is outrageously priced. How this business is allowed to exist with all the regulations around home loans astounds me. I hope this company gets what it has coming to it.

Developer Response
Apologies for the delayed reply. We take all customer feedback very seriously and are sorry to hear about your experience. Can you please email us your contact details at customercare@mortgagefamily.com so we can reach out to you to assist. Thank you.
Worst mortgage company
09/14/2021

hiking_colorado

Call during business hours and you will receive a “please call back during business hours” message. And that’s only after you go through 20+ prompts to get where you need to be on the phone call. Have had to call multiple times to try and fix their own mess up that makes them believe the house was uninsured for a 2 month time frame even though I have given proof of insurance (something they should easily be able to obtain from the policy they already have on file) this is all a ploy to tack on extra fees to the loan that with their personal insurance coverage that is outrageously priced. How this business is allowed to exist with all the regulations around home loans astounds me. I hope this company gets what it has coming to it.
Developer Response 09/29/2021
Apologies for the delayed reply. We take all customer feedback very seriously and are sorry to hear about your experience. Can you please email us your contact details at customercare@mortgagefamily.com so we can reach out to you to assist. Thank you.

We're always listening to your feedback and working to make the MortgageQuestions app better for you. Enable automatic app updates on your device to ensure you always have the latest version.

Version 9.2.6

10/28/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
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The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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