I have tried over and over to get online to my account. I have contacted your people more than once about four times. I think I have been down to the physical office and I still cannot get into the online account on my PC on my phone I was told to, delete the app and reinstall it so I did. It will not load. This is the worst thing I have ever seen from a bank or a credit union of any kind. Oh by the way I open this account in 1966 and I will be leaving Credit Union of Texas.

So I’ve been a customer of CUTX for some time now and was bothered by the Zelle issue and being unable to electronically deposit any checks. It is apparently not a glitch, you have to call the bank and have them enable both features for you. I am not sure why you need to ask for them to enable it but it’s very simple. Just call and they’ll do it for you.

This is probably the worse bank I’ve ever been with. I decided to try them because I was told they offered really good benefits and I lived really close to one of the locations. 1. I have to constantly keep track of my finances because the pending transaction will fall off and the post a few days later. Happens every time I shop at QT. Their overdraft fees are ridiculous. $35 per transaction overdraft. Still possibly able to overdraft the account even when signing the waiver to not be part of that program. 2. The ATM almost NEVER works. I’m forced to use a BOA one because there’s no other allpoint one close to me except the CUTX one and it never works. NEVER. Then I have to pay additional fees from CUTX PLUS the other atm because the CUTX atm is always down. Fair right? 3. The app is constantly down. Constantly. I have to go to the ATM to do a balance check because the app is always down and when the app is down, the website portal is too. Just frustrating. I hate this bank. Never again.

I hate this new feature. When I hear my transactions I wish it gave me the check number. I write several checks for the same amount so can never tell which one cleared. In addition Bethany can not understand half of what you are asking for