Device Help

Name: Device Help
Rating: 4.1 (385 reviews)
Author: AT&T Services, Inc.

Your Device, Simplified

Only for iPhone

Free

385 Ratings
Age Rating

4+
Years
Category

Productivity
Developer

AT&T Services, Inc.
Language

EN
English
Size

102.6
MB

iPhone

Get the most out of your smartphone with AT&T Device Help. Whether you’re setting up a new device or solving a problem, Device Help puts guidance and diagnostics right at your fingertips. • Learn how to use your device with step‑by‑step guides and helpful tips • Keep your device running smoothly with alerts for important updates • Quickly identify and troubleshoot common issues with built‑in diagnostics

Ratings & Reviews

4.1

out of 5

385 Ratings

Device Help
Mar 6

E.Melton
Thank you for this app. If you can read and follow directions, this app will tell you what the problem is and then guide you what to do to fix the problem. Thank you
Device Help
Mar 6

E.Melton

Thank you for this app. If you can read and follow directions, this app will tell you what the problem is and then guide you what to do to fix the problem. Thank you
There are times where this app doesn’t help you at all
05/04/2025

Stevers 80
I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app. In order for your phone to work properly, you have to call customer service and have them do a reproviision on their end you can’t do it yourself
There are times where this app doesn’t help you at all
05/04/2025

Stevers 80

I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app. In order for your phone to work properly, you have to call customer service and have them do a reproviision on their end you can’t do it yourself
Terrible App
11/24/2025

Tblock Spin⭐️
This app is completely useless. It doesn’t help with anything, gives you almost no real information, and honestly there’s zero reason to keep it. The name “Device Help” is almost comedy, because it’s not helping with a thing. It runs a quick test kicks you over to some random website with generic troubleshooting tips and calls it “support.”On top of all that it gives totally inaccurate information about your device. It told me my battery saver was on even though I never use battery saver. Then it claimed I had burn marks on my screen which I absolutely do not.Yeah this app is trash. Go ahead and delete it.🚮🚮
Terrible App
11/24/2025

Tblock Spin⭐️

This app is completely useless. It doesn’t help with anything, gives you almost no real information, and honestly there’s zero reason to keep it. The name “Device Help” is almost comedy, because it’s not helping with a thing. It runs a quick test kicks you over to some random website with generic troubleshooting tips and calls it “support.”On top of all that it gives totally inaccurate information about your device. It told me my battery saver was on even though I never use battery saver. Then it claimed I had burn marks on my screen which I absolutely do not.Yeah this app is trash. Go ahead and delete it.🚮🚮
Bad
09/05/2025

DIReyes10
This app was poorly made. But I think it’s just AT&T’s service in general that’s terrible. There are days when I can’t get a hold of my kids because my messages don’t go through. I go to this app to troubleshoot and the app itself doesn’t load, lags, or times out. Then when it finally does work, you go through all these steps only for the app to take you to the AT&T website for further troubleshooting. It’s frustrating. I don’t have the time.
Bad
09/05/2025

DIReyes10

This app was poorly made. But I think it’s just AT&T’s service in general that’s terrible. There are days when I can’t get a hold of my kids because my messages don’t go through. I go to this app to troubleshoot and the app itself doesn’t load, lags, or times out. Then when it finally does work, you go through all these steps only for the app to take you to the AT&T website for further troubleshooting. It’s frustrating. I don’t have the time.

• Enhanced step-by-step walkthroughs that perfectly match the device make & model in use • Redesigned interactive tests for touchscreen accuracy, battery health and speaker quality • Bug Fixes: • Fixed volume bar appearing during camera test

Version 3.329.3 4d ago

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: AT&T Services, Inc.
Size: 102.6 MB
Category: Productivity
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More