This app rocks. It solves one of the most complex and frustrating issues. I have lived in Germany for many years (off and on) with US forces. VAT form use is a plus, however for many purchases it doesn’t make sense to buy/use a VAT form because they cost money and the refund amount on one receipt is small. This app not only makes it possible to get a few hundred dollars in VAT refund each month, but it simplifies the process with being able to scan receipts and make a digital copy. The one thing to know is. JUST follow the rules. VAT form usage is a privilege, take it seriously and pay attention to what’s required. If you do then you will love using this App and your VAT benefit. If you don’t then you’ll probably leave a 1 star review and show everyone that you have a hard time following directions.

There are a lot of things missing in the app. As a single person household with very little overhead, I honestly don’t see the value. I’ve had one month without reimbursement because I “didn’t buy enough” and am close to another because month of no reimbursement as I “still don’t buy enough” maybe vat forms should be electronic and I don’t have to pay so much at the onset. Or maybe let me have more than one month on a vat form for low yield users like myself. And yes I’m buy things in cash. When I run out of cash I’m done with my purchases for the week. Doesn’t mean there isn’t a vat charge on the cash paid groceries. So yes. I personally don’t see the value for my single person household. Not at this point in time. For people with more than one person, the app probably works well, you spend more for things for your spouse and children. And you are more apt to buy things with a credit card.

First, I’d like to tell people leaving bad reviews that they clearly don’t understand the concept. This app is literally gets you free money you otherwise would have never seen. So stop complaining about NOVAT keeping a portion because they most definitely deserve to make a profit with this genius idea and app. It’s a true win-win. Now, if you only venture out to go off-post once every blue moon, this is not for you. But for those of us that do a significant amount of shopping and dining on the economy, this is a heaven-sent. I average a 180€ refund each month, just for scanning receipts. Key is to use it on absolutely everything. Bought a small bottle of water? Scan that receipt…it adds up. My only complaint is that I didn’t think of this idea first :-)

As this entire method is brand new for utilizing VAT forms there are bound to be issues, however every single comment and issue I’ve sent in has been taken care of quickly and efficiently. I’m excited to see where this company is going, and again yes they are not perfect but it’s a growing process with an entire new system to assist and make things easier for everyone who utilizes VAT forms. Before this app I had used 2 forms in a year and only for over $300 purchases and it was always difficult or worse forgot the form. Now, I can upload simple receipts from the economy and get money back for my family, and I’m excited to see this program help many more that very much could use any extra assistance.