USAA Mobile 4+

Constantly improving & very customer friendly! I recently bought a different car and borrowed part of the cost from my USAA life insurance policy with every intent of paying off the loan at the rate of several hundred $ a month, and made several payments. Then I received a notice on my USAA website that this was temporarily not possible. I called and learned it is a computer problem which was expected to be resolved in 1 week. This has been 2 or 3 weeks ago. The small amount of extra 5% interest that will accumulate is not the problem. Although most of my life insurance is not with USAA, many members may have most of their life insurance with you. Please check to be sure that the computer glitch is not delaying payment of death Benefit payments. If a delay for death benefits is in effect, it may cost USAA another large government fine such as the $130 million one of a few years ago. It would be customer friendly to send msgs to your life insurance customers to advise them about the loan glitch and to reassure them there is no delay in payments of death benefits. You should also consider suspending interest charges on life insurance loans until you fix your computer. Surely you do not intend to earn millions of extra $ because of your own computer problem!

Update: I am changing my rating to 4 stars. The “add a transaction” feature magically reappeared today. Which means it was either a massive glitch or a design whoops. Why am I so passionate about this feature? Because it is the best feature of any banking app. Being able to add transactions that have not cleared yet to see where you are quickly is really nice for budgeting. So I changed my rating to 4 because either there was a massive glitch. (I updated the app and uninstalled and reinstalled before writing previous review. I even checked my husbands USAA app and his features were not there leading me to believe the USAA design team had removed it.) So yeah!

The latest update has completely done away with “add a transaction” under banking. I loved this because I added automatic deductions and checks. This kept me so organized and on top of my finances. Now it has seemed to vanish. With out warning???!!!! Seriously why???? That was the best feature of any banking app I have ever used. I am so frustrated right now. I had information in there that I need and can’t get back easily. I could cry right now. Did I say I am so frustrated right now? Because, I am really really frustrated. Why? Can you PLEASE FOR ALL THAT IS HOLY, restore that and all my information PLEASE. And thank you.

I continue to love the app and normally always rate five stars. However I wanted to make sure that you are aware that the new version sometimes appears for me and sometimes it’s back to the old. One out of three times that I open the app, when it now pops over to a detour screen, the biometrics login fails and it brings me to a blank login page. At first that angered me because I had to fill everything in manually to login. But then I learned that I could simply kill the app and re-open and the next time biometrics usually kicks in and I am able to login automatically. I’m sure you will get this fixed quickly which is why I am passing along my details.
For the few times that the new version has appeared, I like the look and feel. I think you are heading in the right direction.
I really hope that the new version will fix the gap that has always existed regarding payments and categorization. If I schedule a check to a payee, when it shows up in the check register, all information about the payee is lost. I have to open each image to identify, rename and recategorize. Why???? That should be so easy to fix.
Many thanks.