Gap 4+

We love GAP and especially the quality of the clothing is impeccable, so durable and can withstand even industrial type laundry machines, after so many washes still holds up the shape. Anything, from pants, sweaters to socks last for years and still look very presentable. We love special promos and discounts, and Gap rewards can accumulate quite a significant amount of $$ after a while and 10% extra with my Silver Gap card makes a big difference. If you shop smart, this is actually one of the most affordable stores around. Best dollars spent! I love the design and varieties of options offered. There is a special feeling I get as I enter the store, a comforting, cozy safe and secure feeling and I totally home-like knowing I have grown up wearing Gap most of my life and now my son is growing up wearing this brand, - it really makes me emotional in a good way.

******PLEASE FIX THE APP GLITCHES*******

I used to love this app but for the last month it’s had some terrible glitches. I cannot shop, search, or filter. When it does work, it will restart the search mid scrolling and display only a few items even though at the top of the screen it says there are 130 items in the search. It will also continually populate the “uh oh” screen and say that your request cannot be completed at this time and to refresh, I have great internet service so connectivity is not the issue. Recently, I placed two orders and both of them are not recorded on the app. I called customer service and they told me that I used the guest check out. There’s absolutely no way that I checked out as a guest because I used the saved for later items and you have to log on to have access to them. I did however use the Apple Pay option, they said that what happened was the app used the Apple Pay as a guest and override my login and that I would not be able to access to those orders on the app. That’s absolutely ridiculous! Their other conclusions were that the server timed out or that my login timed out and that because I used Apple Pay I didn’t notice. That’s seems rather convenient. At the end of the conversation with the rep he said they couldn’t do anything about the app or the orders. He had me on hold for 30 mins trying to take down my complaint. I called to get help with the app’s technical issues not to vent to a stranger for 30 mins.

Every single time I open either one of their apps (& the only reason I have two was because I was trying to bypass this problem, but I can’t) I am asked to sign in. Yet, no matter what I do, 9 times out of 10, that’s not happening, and the other one time, it will take many, many tries to get in). After about the 10th time I try to sign in, I get an “access denied” message that tells me to do a couple things, and if they don’t work to please click on this link to let them know. Buuuut, when you click on that link, it never opens. Btw, if you’re curious about The Gap’s ethics: I just purchased something that was sold and listed as being made of the material Modal, which is essentially a luxury fabric, but it ended up being once I received it and according to the tag, 95% polyester! I don’t do polyester, ever. It is a garbage fabric, is plastic and the equivalent of wearing a garbage bag, and it’s the cheapest, hottest, most unbreathable fabric on the planet; it’s just disgusting. And I don’t trust The Gap, anymore. They even put that it was Modal in the title of the item. Shame on them! And I’ve spent a heck of a lot of money at their company stores, recently, but after that, some issues with not receiving credit for returns, and the apps, I’m done.