The Kmart app crashes a lot, prices and availability of items tends to change in just minutes, and it’s hard to find store pickup on a lot of items when you’ve already filtered searches for store pickup. It’s design, layout and access is great. It flows very nicely and is appealing. It’s easy to access what you’re looking for and if the filters worked correctly, there are great options. 4/5 stars for crashing. They seem to be improving on letting you know before purchase when things are not readily available for store pickup, which wasn’t always the case. I had four canceled orders after checkout that were cancelled due to availability issues in the stores. No big worry when you’re using FreeCash, but I have still yet to find it returned to account. Another no so big deal when so many offers are reloaded quickly, just something to be mindful of.

Everything was great until check out! Your system had an expired card in it’s system and it would not let me delete it or upgrade the information. Every time I tried to place my order it kept switching back to the expired card. After 3 times I called customer service and of course they were closed. Well that meant I would have to wait for morning and then my things could possibly not going to be in my cart. So I tried one more time, and I went back to place my order and I went back up to see if it had changed back to my old card and it had so I changed it again and I was able to finally able to place my order. I would like someone to call me about my order. You should be able to get my number from the name on my rewards card. If no one calls me in a few days I will call customer service about cleaning up my information, which being a customer I should be allowed to change or delete a card number. Your system will not let you pay by credit card unless you save your information, not everyone wants their information saved by any store because of the breaches that have happened. I being one of them. I wasn’t worried about the card you had because it was deleted by the bank for a breach they had in their system. The BANK!! If it can happen to them it can happen to anybody! We should have the option not to save our information on your website! Can you help me with that? Thank you for your time, Susan

I gotta hand it to whoever came up with Kmart and Sears's Shop Your Way Rewards program, it's made me a VERY loyal shopper. I don't know of any other free loyalty program where you can so quickly rack up points and buy stuff with them (I mean, half the time it's 100% back in points!)... Anyway, since I now go to Kmart for almost everything, I use the app constantly, and can confidently say it's perfectly functional as of the latest update. It's straightforward and has almost no issues that I've seen. The app is fast and intuitive, and has lots of helpful features for finding what you want, getting any available discounts, and if you go into a physical store improving that experience in various ways. If you're one of the minority of people that are aware of the fact that Kmart offers better deals and quality than the other discount chains, then downloading this app is a no-brainer. And if you're skeptical of Kmart, then downloading this app (and creating a free Shop Your Way Rewards account) should make a believer out of you.

Completely awful. I forgot my password and asked for a password reset email. It never came. I tried again. Still nothing. I called the help line. I was on hold for 10 minutes and then the person said there was nothing he could do. I went to my local K-Mart and they couldn’t help me either. So I ended up starting a new account with my grandma’s name (my name is Jacob Gibson) and ordering. I’m also frustrated I can’t get what I need sent to my store for some reason so I have to pay for expensive shipping. I’m aware this is mostly a rant about a bad experience but I feel like this wouldn’t have happened if the app worked better. There ought to be a way to sign in with Facebook but there isn’t. Unacceptable.I give it 2 stars because I did save some money on deals in the past.Update: also upset that there’s no way to email customer support, and that the store coupons I receive after shopping only last a couple days if not the same day I shopped. I don’t shop often and shouldn’t be coerced into going to the store more often than I need to.