Love's Connect

Name: Love's Connect
Rating: 3.7 (5408 reviews)
Author: Love's Travel Stops & Country Stores, Inc.

Travel

Only for iPhone

Free · Designed for iPhone

5.4K Ratings
Ages

4+
In-App Controls
Category

Travel
Developer

Love's Travel Stops & Country Stores, Inc.
Language

EN
English
Size

103.2
MB

iPhone

Find your favorite Love’s Travel Stops, check your Love's Rewards account, secure the next shower with Mobile Shower Check In, activate commercial fuel pumps with Love’s Mobile Pay, view transaction and loyalty receipts, map your route, view real-time fuel prices, request Truck Tire Care roadside assistance and connect with our customer service team using the Love’s App. It’s the ultimate travel app for professional drivers, and your mobile guide to our Love’s Travel Stops & Country Stores. No matter where you are in the country, the Love’s App finds the nearest Travel Stops, RV Stops and Country Stores based upon your location, city, state or zip code. Also view distances in road miles, and in just a few more taps, get driving directions too. You can search by highway, on-site restaurants, fuel type, shower facilities and other store amenities. Love's Rewards We remain committed to our professional drivers, while also now expanding Love's Rewards benefits to casual drivers. Earn points on fuel and merchandise. Scan the Love's App barcode in-store, earn points on every trip, and spend points just like cash. View & Share Digital Receipts Receive digital receipts for all Pay at the Pump, In-Store and Mobile Pay transactions within minutes of your purchase. All you have to do is scan your Love's Rewards card with every transaction. Mobile Shower Check-In Bypass the fuel desk with shower check-in at your favorite Love’s Travel Stop with showers. First, be on-site at a location with showers. Then, tap the blue Shower Check In button on the Home or Store Details screen. Once your location has been confirmed, our commercial drivers can complete the transaction with your Love's Rewards shower credits and/or points. You can also plan ahead by checking busy times at other locations. Love’s Mobile Pay for Commercial Drivers Activate the pump from the comfort and safety of your cab with Love’s Pay. Select your pump and fuel, and then answer the prompts as you do at the pump today. Once authorized, lift the nozzle and fuel. You may also add and manage commercial fuel cards in your wallet, as well as view and share transaction and loyalty receipts. Mobile Deals Take advantage of our always new mobile deals. Deals are categorized by the type of food or drink you may be craving on the road. By using the Deals Barcode, you get quick and easy redemption of our mobile deals. Real-Time Fuel Prices The Love’s App features real-time fuel prices for every single one of our travel stops. Watch fuel prices along your planned route to help you make better fueling decisions along the way. Love's Services We offer indispensable solutions that keep you and your truck running at peak performance. Connect with Truck Care centers or request roadside assistance, as well as get started with Love's Express billing program details, or Love's Financial freight factoring. RV Experience Find nearby Love’s RV stops, view available sites, and reserve your spot in just a few taps. Simply select your desired location and launch the CampLife reservation flow directly from the app. You can also filter the stores map by the RV amenities you need so you can plan your stop with confidence. Clean Places & Friendly Faces At Love’s we know your time is valuable. We want to know when we have done a great job and when we haven’t. Use our feedback section to help us improve your Love’s experience.

Ratings & Reviews

3.7

out of 5

5.4K Ratings

Creating a new account
06/16/2019

HLM_Fim
Even though I gave the app four stars dose not mean that I didn’t have issues trying to create the account. One of the cashiers at the love store that I downloaded the app from being over an hour trying to help me to get the account set up. The issue was that I had to have Wi-Fi in order to download and install the app and whenever I tried to install the appI couldn’t because I didn’t have Wi-Fi to connect even though I was trying to connect as a guest. Send me round and round and round and round and round. If you’re going to require Wi-Fi to create download install an app you need to make it possible for a client to get past the requirement for having Wi-Fi login do you download the app. Took way too much time at the store trying to get logged in and he was going to load a card of some kind on when you said that for the trip that I’ve been known he could upload all the purchases that I made for gas in other items into the account for the points. Now that I’m away from the store I’m not sure what I’m going to be able to do to load all those receipts. I did finally get the app loaded in the account I created because I had Wi-Fi here at my sisters house in Kingman AZ. I was able to complete the process in a matter of a minute or less with her Wi-Fi. on second thought maybe I should’ve only given the app one star because of all the palms a.m. and can’t see how to load receipts that has never been entered into a session with the app. But it does look like a pretty decent app and as much as we use Love’s hopefully it will come in handy down the road. Our home is quite a distance away from here. We live in Bixby Oklahoma.

Developer Response
Thanks for reaching out, HLM_Fim. We'd like the opportunity to assist you. The app doesn't require you to use Wi-Fi, but it could be possible that the in-store Wi-Fi was creating issues with your download and app set up. Please email us at comments@loves.com and so we can help get you up and running with the app.
Creating a new account
06/16/2019

HLM_Fim

Even though I gave the app four stars dose not mean that I didn’t have issues trying to create the account. One of the cashiers at the love store that I downloaded the app from being over an hour trying to help me to get the account set up. The issue was that I had to have Wi-Fi in order to download and install the app and whenever I tried to install the appI couldn’t because I didn’t have Wi-Fi to connect even though I was trying to connect as a guest. Send me round and round and round and round and round. If you’re going to require Wi-Fi to create download install an app you need to make it possible for a client to get past the requirement for having Wi-Fi login do you download the app. Took way too much time at the store trying to get logged in and he was going to load a card of some kind on when you said that for the trip that I’ve been known he could upload all the purchases that I made for gas in other items into the account for the points. Now that I’m away from the store I’m not sure what I’m going to be able to do to load all those receipts. I did finally get the app loaded in the account I created because I had Wi-Fi here at my sisters house in Kingman AZ. I was able to complete the process in a matter of a minute or less with her Wi-Fi. on second thought maybe I should’ve only given the app one star because of all the palms a.m. and can’t see how to load receipts that has never been entered into a session with the app. But it does look like a pretty decent app and as much as we use Love’s hopefully it will come in handy down the road. Our home is quite a distance away from here. We live in Bixby Oklahoma.
Developer Response 06/20/2019
Thanks for reaching out, HLM_Fim. We'd like the opportunity to assist you. The app doesn't require you to use Wi-Fi, but it could be possible that the in-store Wi-Fi was creating issues with your download and app set up. Please email us at comments@loves.com and so we can help get you up and running with the app.
Outstanding Service from Kevin Reeves at Love’s!
10/05/2024

teefromthetown
First of all this App is amazing, far better then it’s competitors. I want to take a moment to express our gratitude to Kevin Reeves, a sales associate at Love’s, for his exceptional assistance in helping our company secure an express fuel card. From the very beginning, Kevin provided excellent customer service, answering all of our questions promptly and thoroughly. He made the entire process seamless, ensuring that we understood every step and that our needs were met with efficiency and professionalism.Kevin’s knowledge of the products and services at Love’s, combined with his friendly and approachable demeanor, truly set him apart. He went above and beyond to make sure that we were not only satisfied but confident in our decision to choose Love’s for our fuel needs.Thanks to Kevin, our company now has a fuel solution that will save us both time and money. We highly recommend Kevin Reeves to anyone looking for a hassle-free and enjoyable experience. His commitment to excellent service is a reflection of the high standards we’ve come to expect from Love’s. Thank you, Kevin!

Developer Response
Thanks for sharing your experience, teefromthetown! I have passed this along to Kevin and his manager!
Outstanding Service from Kevin Reeves at Love’s!
10/05/2024

teefromthetown

First of all this App is amazing, far better then it’s competitors. I want to take a moment to express our gratitude to Kevin Reeves, a sales associate at Love’s, for his exceptional assistance in helping our company secure an express fuel card. From the very beginning, Kevin provided excellent customer service, answering all of our questions promptly and thoroughly. He made the entire process seamless, ensuring that we understood every step and that our needs were met with efficiency and professionalism.Kevin’s knowledge of the products and services at Love’s, combined with his friendly and approachable demeanor, truly set him apart. He went above and beyond to make sure that we were not only satisfied but confident in our decision to choose Love’s for our fuel needs.Thanks to Kevin, our company now has a fuel solution that will save us both time and money. We highly recommend Kevin Reeves to anyone looking for a hassle-free and enjoyable experience. His commitment to excellent service is a reflection of the high standards we’ve come to expect from Love’s. Thank you, Kevin!
Developer Response 10/10/2024
Thanks for sharing your experience, teefromthetown! I have passed this along to Kevin and his manager!
Love travel center store I had terrible customer service experience
09/23/2017

HanifaA5517
I have walked into the love store in Meadowview, VA on September 22, 2017 with the lost card status (have all informations on the card and active) Comdata fuel card and my driver license ID card. I was told by the cashier that I will not be able to purchase a fuel. I asked why and he didn't know how to do it. The manager came and said we have call comdata for approval and the cashier call comdata and told me to call my company. I have called my company landstar and I was told that my card is active and good, the cashier should be able to run it manually and it works fine initially. However, even though I was trying to share my experience with the store manager about how different stores did it, but he didn't want to listen and again told the cashier to call comdata. Comdat personal told the cashier and manager to run it manually with my information and they did it and it was working fine. Finally, I have able to get my fuel of 113.7 gallons and 5.025 gallons diesel and def, but got charged $3.00 for cash advance. When I asked why I was charged fees while I am fueling? I was told that it's on the wall displayed and written, It's my fault for not reading it. I have asked again why you didn't notify me in advance that I will be getting charged fees for cash advance? I was told to leave the store. I asked for his name (Anikit Patel) to make a complaint and he was extremely mad at me and called landstar complaining that he didn't like my behavior.
Love travel center store I had terrible customer service experience
09/23/2017

HanifaA5517

I have walked into the love store in Meadowview, VA on September 22, 2017 with the lost card status (have all informations on the card and active) Comdata fuel card and my driver license ID card. I was told by the cashier that I will not be able to purchase a fuel. I asked why and he didn't know how to do it. The manager came and said we have call comdata for approval and the cashier call comdata and told me to call my company. I have called my company landstar and I was told that my card is active and good, the cashier should be able to run it manually and it works fine initially. However, even though I was trying to share my experience with the store manager about how different stores did it, but he didn't want to listen and again told the cashier to call comdata. Comdat personal told the cashier and manager to run it manually with my information and they did it and it was working fine. Finally, I have able to get my fuel of 113.7 gallons and 5.025 gallons diesel and def, but got charged $3.00 for cash advance. When I asked why I was charged fees while I am fueling? I was told that it's on the wall displayed and written, It's my fault for not reading it. I have asked again why you didn't notify me in advance that I will be getting charged fees for cash advance? I was told to leave the store. I asked for his name (Anikit Patel) to make a complaint and he was extremely mad at me and called landstar complaining that he didn't like my behavior.
Professional transportation and logistics manager
10/20/2021

R.Raschke
The My Loves Rewards program is interesting not as rewarding as it’s marketing group would like you to think. It also deletes any accumulated awards if the app is not used during a certain period of time. This is not the case with The Pilot and Flying J program which stores your rewards/ points indefinitely and there for you when “YOU” are ready to use. Also when trying to attempt to contact the Loves customer service department on behalf of my transportation staff… It’s ridiculously slow and of no use… Absolutely no attempt by Love’s to resolve the issue of their rewards accounts being correctly re- activated with past points being retroactively restored…. It’s a shame… Because some of our staff actually like stopping at some of the Loves locations…. But if you’re going to offer an incentive program and then not stand behind it… There is no incentive do you stop and spend money at a Loves location.Update:Again no real effort by Loves customer service to resolve this issue. They sent us a response via Apple developer portal with essentially the same nonsense about reaching out to them via Loves app which is useless and then if you want further assistance email us at the link provided. How about this Loves… Either actually answering your phone and resolving this problem and/or issues in about five minutes via human to human contact or straightening out your program so problems like this do not exist… The fact that I was notified and told for further assistance to utilize the loves app and or the email link is a complete joke and now even more aggravating.

Developer Response
Thanks for reaching out, R.Raschke. You can find more information about the benefits of our rewards program at https://www.loves.com/en/my-love-rewards. If you’d like additional assistance, please email us at comments@loves.com.
Professional transportation and logistics manager
10/20/2021

R.Raschke

The My Loves Rewards program is interesting not as rewarding as it’s marketing group would like you to think. It also deletes any accumulated awards if the app is not used during a certain period of time. This is not the case with The Pilot and Flying J program which stores your rewards/ points indefinitely and there for you when “YOU” are ready to use. Also when trying to attempt to contact the Loves customer service department on behalf of my transportation staff… It’s ridiculously slow and of no use… Absolutely no attempt by Love’s to resolve the issue of their rewards accounts being correctly re- activated with past points being retroactively restored…. It’s a shame… Because some of our staff actually like stopping at some of the Loves locations…. But if you’re going to offer an incentive program and then not stand behind it… There is no incentive do you stop and spend money at a Loves location.Update:Again no real effort by Loves customer service to resolve this issue. They sent us a response via Apple developer portal with essentially the same nonsense about reaching out to them via Loves app which is useless and then if you want further assistance email us at the link provided. How about this Loves… Either actually answering your phone and resolving this problem and/or issues in about five minutes via human to human contact or straightening out your program so problems like this do not exist… The fact that I was notified and told for further assistance to utilize the loves app and or the email link is a complete joke and now even more aggravating.
Developer Response 10/19/2021
Thanks for reaching out, R.Raschke. You can find more information about the benefits of our rewards program at https://www.loves.com/en/my-love-rewards. If you’d like additional assistance, please email us at comments@loves.com.

- Enjoy a refreshed look for receipts - Performance enhancements and bug fixes.

Version 18.0

6d ago

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