GeoBlue is for members of GeoBlue® health plans only.
With the GeoBlue mobile app, you have convenient access to doctors, hospitals and other healthcare resources around the world.
Login using the same username and password you use for the member portal, or register as a new user directly through the app. The GeoBlue app supports both Touch ID and Face ID.
• ID card
• Provider finder
• News and safety
• Medical translations
• Medicine equivalents
• Resources and documents
The GeoBlue app is easy to use and convenient -- share important information with others and save your favorite items.
Further details are available on the member portal or in your member guide.
GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association: made available in cooperation with Blue Cross and Blue Shield companies in select service areas.
If you have questions about GeoBlue, please email us at firstname.lastname@example.org.
Version 18.0 includes many enhancements including –
· Improved results screen for Medicine Equivalents
· Updated provider profile screens
· Redesigned Saved screen
· Alerts users to update to latest version
· Other minor UI updates and bug fixes
Ratings and ReviewsSee All
I have nothing but great things to say about Geo Blue’s customer service worldwide, I really feel supported and have peace of mind when I travel around the world. Furthermore, their app is so simple to use that even filing a claim only takes me 2 minutes max. Thank you and keep up the excellent work!
Developer Response ,
Thank you for your kind words of support. It means a lot to our teams to know that their efforts are recognized. Stay safe in your travels!
Horrible Customer Service - as in NONE
I attempted for several days to contact ANYONE within GeoBlue without success, days before my travel and a week into my travel. No phone, email or web form was successful in reaching contact within GeoBlue.
Many calls to all available phone numbers listed for customer service, sales or assistance abroad all dead ends. All numbers answered with the exact same message repeatedly "The person you are trying to reach is not able to receive your call" and then goes blank, no voicemail.
GeoBlue Email: no replies other than “out of office”, see above
GeoBlue App: no meaningful conduit for communications, see above
GeoBlue website: see above
I could not remedy my issue due to GeoBlues inability to have any valid conduit for communications, and after the experience will NEVER purchase from GeoBlue again.
My family operates travel services businesses and will be advising clients wholeheartedly against GeoBlue and its products.
Developer Response ,
Dear Mr. Black -- I’m sorry you had such an unpleasant encounter with GeoBlue. We try to make our customers’ experience easy and enjoyable, and we hold ourselves to very high standards. If you are willing to work with me to provide some further details surrounding your complaint, I would be happy investigate further. Please contact me directly at 610-232-0424. I apologize you feel we failed to serve you well. Thanks so much for letting us know. Your feedback is valuable to me. I look forward to hearing from you. Sincerely -- Joe D’Ettorre: Director, Customer Service
Claims function doesn’t work
I don’t understand why there is a feature to submit claims on your app yet it does not work??
I’ve wasted hours on the phone with customer service who always give different instructions about how to submit claims. Why are your workers telling clients to not use the app because it does not work? What are you guys going to fix or improve this function?
I’ve had to resubmit claims multiple times and being a student with an already tight budget I think it’s unprofessional for me to still be waiting for claims from December 2019 still unprocessed.
Developer Response ,
I am sorry that you have had a bad experience with the GeoBlue app. Thousands of claims are submitted monthly through the app, so I am surprised that our staff told you not to use the app. I would really appreciate learning more about your specific problems with the app so that we can improve the app and make it better for you and others. Please email me directly at email@example.com.
- HTH Worldwide
- 70.2 MB
- Health & Fitness
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Infrequent/Mild Medical/Treatment Information
- ©2020 Worldwide Insurance Services, LLC
With Family Sharing set up, up to six family members can use this app.