RideMETRO

Name: RideMETRO
Rating: 3.2 (51 reviews)
Author: Metropolitan Transit Authority of Harris County

Houston METRO Trip Planner

Only for iPhone

Free

51 Ratings
Ages

4+
Years
Category

Navigation
Developer

Metropolitan Transit Authority of Harris County
Language

EN
+ 1 More
Size

52
MB

iPhone

METRO is the Metropolitan Transit Authority of Harris County, serving the Houston, Texas region with safe, clean, reliable, accessible and friendly public transportation services. The official RideMETRO app allows you to plan and manage your trip on Local bus, Park & Ride bus or METRORail. It requires a cellular network or wireless connection. By allowing the app to access your location, you’ll see: • Nearby bus and rail routes • Real-time arrival estimates for nearby buses • Scheduled arrival times for nearby trains You can plan your trip by tapping the trip planning icon in the upper right area of the map. The app’s unique My Stop Technology connects with thousands of wayfinding beacons in the METRO service area to deliver notifications or pulse vibrations when you’re approaching your: • Starting bus stop or METRORail platform • Transfer point (if applicable) • Destination bus stop or METRORail platform Just plan your trip and watch or listen to your phone to monitor progress. For further assistance, please call or text METRO Customer Service at 713-635-4000, or visit our website at RideMETRO.org

Ratings & Reviews

3.2

out of 5

51 Ratings

When it works it's pretty good
Mar 25

PhilTildeman
When it's working and real time locations are showing it's a very helpful app. However, frequently entire lines will lose tracking and show no real time schedules. I don't know if it's the infrastructure of the tracking systems or what. But it's impossible to navigate when this happens and you have to just show up at a stop hoping one arrives on schedule. Needs better support in these situations.

Developer Response
Hi Phil, The interactive map is updated in real-time from our data feeds but we're continuously working to improve vehicle tracking. You can learn all the different ways to track your ride by visiting www.RideMETRO.org/TrackMyRide. We appreciate your patience and thanks for riding METRO.
When it works it's pretty good
Mar 25

PhilTildeman

When it's working and real time locations are showing it's a very helpful app. However, frequently entire lines will lose tracking and show no real time schedules. I don't know if it's the infrastructure of the tracking systems or what. But it's impossible to navigate when this happens and you have to just show up at a stop hoping one arrives on schedule. Needs better support in these situations.
Developer Response Mar 28
Hi Phil, The interactive map is updated in real-time from our data feeds but we're continuously working to improve vehicle tracking. You can learn all the different ways to track your ride by visiting www.RideMETRO.org/TrackMyRide. We appreciate your patience and thanks for riding METRO.
Hit or Miss
07/03/2024

Sum. User
It’s extremely hot or miss whether or not the app is going to display the bus on the route properly. Half the time the “real-time” bus is literally not on the map, so you just have to guess if it’s actually coming. I’ve also had multiple times where real time estimate for arrival is 10 minutes out, and then the bus teleports and arrives the next minute. If I can’t trust the real time estimate may as well not put it there. To me it seems like this app has a serious problem with actually tracking the busses, either because the busses themselves have bad hardware, drivers aren’t sending updates, or connectivity issues. At the end of the day it’s not reliable which is a big problem

Developer Response
Hello, we appreciate your feedback and we're sorry to hear about your experience. The interactive map in the ONE to Ride app is updated in real time from our data feeds to provide you with the most accurate information. There will always be a delay from where a bus is located and where it's shown on the map. Usually, the delay is a few seconds, but it can get longer if the bus is in an area with minimal cellular coverage. We will pass along your comments to our IT Team for further investigation. Thanks for choosing METRO.
Hit or Miss
07/03/2024

Sum. User

It’s extremely hot or miss whether or not the app is going to display the bus on the route properly. Half the time the “real-time” bus is literally not on the map, so you just have to guess if it’s actually coming. I’ve also had multiple times where real time estimate for arrival is 10 minutes out, and then the bus teleports and arrives the next minute. If I can’t trust the real time estimate may as well not put it there. To me it seems like this app has a serious problem with actually tracking the busses, either because the busses themselves have bad hardware, drivers aren’t sending updates, or connectivity issues. At the end of the day it’s not reliable which is a big problem
Developer Response 07/05/2024
Hello, we appreciate your feedback and we're sorry to hear about your experience. The interactive map in the ONE to Ride app is updated in real time from our data feeds to provide you with the most accurate information. There will always be a delay from where a bus is located and where it's shown on the map. Usually, the delay is a few seconds, but it can get longer if the bus is in an area with minimal cellular coverage. We will pass along your comments to our IT Team for further investigation. Thanks for choosing METRO.
Really needs an update
Nov 6

trillnisha
This app needs a update it must have a bug or something. Every time I open the app something I didn’t press pops up. And when I tap on a bus route it doesn’t pop up. I have a iPhone 14.

Developer Response
Good morning,Thank you for bringing these issues to our attention. If the app is freezing, please fully close the app and reopen it and ensure that you're phone has the latest Android or iOS update. If you experience this again, please inform Customer Service by calling or texting 713-635-4000. Thank you for riding METRO.
Really needs an update
Nov 6

trillnisha

This app needs a update it must have a bug or something. Every time I open the app something I didn’t press pops up. And when I tap on a bus route it doesn’t pop up. I have a iPhone 14.
Developer Response 3d ago
Good morning,Thank you for bringing these issues to our attention. If the app is freezing, please fully close the app and reopen it and ensure that you're phone has the latest Android or iOS update. If you experience this again, please inform Customer Service by calling or texting 713-635-4000. Thank you for riding METRO.
Doesn’t show delays
12/28/2022

k. high
The app is very nice! It helps me to know when to start going to the bus stop but Only problem I have is it doesn’t show if a bus is delayed or not. It always lights green when the bus is on time or near but it never tells you if it’s late

Developer Response
Hello, k. high. Thank you for your feedback. You can subscribe to free route alerts so that you're always informed of any delays, interruptions or detours that may affect your ride. You can sign up quickly by texting your route number to 713713 and you'll be automatically subscribed to receive a text whenever there's a service alert on that route. Thank you for choosing METRO.
Doesn’t show delays
12/28/2022

k. high

The app is very nice! It helps me to know when to start going to the bus stop but Only problem I have is it doesn’t show if a bus is delayed or not. It always lights green when the bus is on time or near but it never tells you if it’s late
Developer Response 01/03/2023
Hello, k. high. Thank you for your feedback. You can subscribe to free route alerts so that you're always informed of any delays, interruptions or detours that may affect your ride. You can sign up quickly by texting your route number to 713713 and you'll be automatically subscribed to receive a text whenever there's a service alert on that route. Thank you for choosing METRO.

Stability improvements

Version 2.67

Oct 23

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics