Ralphs 12+

My Ralph’s experience

I have ordered delivery from my local Ralph’s, and I feel bad that I have never left a review, I’m big on reviews because there is so much competition out there I believe good or bad experiences people have a right to know! All of that being said, I have never had a bad experience at my local Ralphs, it’s at the corner of victory, Boulevard and Buena Vista Street in Burbank, about a half a mile from my house, and I have been shopping at “my” Ralph’s store for about 25 years, I am kind of an expert, not to say that I don’t sometimes shop at other stores locally, but this is my go to, majority store, everybody is always very kind to me, I am always greeted with smiles and quite often I hear “how are you, Mrs Johnson“? I feel very welcome! I know the store, like the back of my hand, and occasionally I’ve had to return some thing, and there is never a problem, sometimes I haven’t even had the receipt, and they are very kind, and very apologetic when they don’t need to be, it’s kind of like family there! They are my fave!!

Developer Response ,

Hi, Wendy! Thank you for letting us know what a commendable job your neighborhood store is doing. We're happy to hear you feel so welcome when visiting us and we’re proud to hear our customers speak so highly of their store. We’ll be sure to send your comments on to our leadership team. Have a great day!

Sitting on the couch doing my grocery shopping

I used to spend at least an hour every week pushing a cart up and down the aisles. Now I spend about 10 minutes a week using this app! Just the fact that it shows me the last 50 or so items I’ve purchased before saves me so much time, because most of them are things I buy again when the current supply runs out (I.e. milk, juice, coffee, yogurt, etc.)

I order and pay using the app, then use it again to let them know I’m on the way, and one more time when I arrive at the reserved spots in front of the store. I never wait more than a few minutes and I can even give them additional paper coupons right there in the parking lot.

Sometimes I miss pushing the cart, searching all those shelves for my items, standing online to checkout, and then getting home and realizing I forgot something on the grocery list…. JUST KIDDING! I don’t ever plan to shop that way again.

Developer Response ,

Thank you for choosing us!

App and website are screwed

This has been an exercise in frustration.
Built A pickup Order. Tried to input my credit card eight times trying to different cards on the app it wouldn’t except it. Called customer service first time got wound up with virtual agent for 15 minutes and couldn’t get to a real person. Second time I calledI eventually got to a live agent but I was disconnected after about 10 minutes. Third time I called I got an agent who had me go back to the website on my laptop to put the credit card number in which was successful but when she directed me to go back to the pick up order her directions had me go back and it cancelled
The entire order. Went back to app and started to rebuild entire order. I
Had accessed $20 pickup discount but the bill
Was not reduced by $20 When i went to pay. The virtual assistant is Impossible to WorkWith. This took me almost 2 hours of frustration. Not a happy camper.