AcuraLink

Name: AcuraLink
Rating: 4.7 (47059 reviews)
Author: Acura

Lifestyle

Free

47K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Acura
Language

EN
+ 1 More
Size

258.6
MB

AcuraLink®* moves beyond the car, as cloud-based technologies enable you to connect with your vehicle. Stay connected by checking vehicle status, scheduling service with ease, and accessing a suite of advanced remote features designed for your convenience. Check your vehicle compatibility: https://mygarage.honda.com/s/acuralink-product-compatibility The AcuraLink app provides some of the following and more: View Vehicle’s Status • Fuel level • Remaining range • Door, trunk, and hood status Remote Commands • Precondition your vehicle’s cabin ahead of time • Locate your vehicle with lights or horn • Find where your vehicle is parked Service and Safety • Receive recall notifications • Receive maintenance alerts • Schedule service appointments • Access useful guides for your vehicle *Available AcuraLink features may differ depending on the model, model year and country. Check to make sure your vehicle is compatible. AcuraLink subscription package may be required.

Ratings & Reviews

4.7

out of 5

47K Ratings

Core functions good, garage control expensive
10/07/2023

kwa_colorado
I’ve been using this app for the last year. I’ve also use this app with the myQ control for the garage while it does work and it’s nice to have on screen in the car. It is certainly not worth anywhere near the subscription required to open your own garage door 180 hours for a five year subscription is really just a bad way to go. How confident are you that you’ll have this exact same car in five years? If you’re not confident, don’t subscribe, you can also use the myQ app from the garage door manufacturer, for free, and skip the expense with the AcuraLink app or you can use the garage door opener control that came with your garage door again for free, or if your car has the embedded garage opener in the mirror for free. I really fail to see the value in subscribing to the garage door functionality from Acura. Seriously? This should be part of the premium subscription that comes that you can subscribe to from with in the app to do things like remote start, etc. this is where the garage door app should live. It should not be a separate subscription. This is just crazy.

Developer Response
We appreciate your feedback with our connected products. We will take your feedback into consideration for future product development.Thanks,Acura Client Relations
Core functions good, garage control expensive
10/07/2023

kwa_colorado

I’ve been using this app for the last year. I’ve also use this app with the myQ control for the garage while it does work and it’s nice to have on screen in the car. It is certainly not worth anywhere near the subscription required to open your own garage door 180 hours for a five year subscription is really just a bad way to go. How confident are you that you’ll have this exact same car in five years? If you’re not confident, don’t subscribe, you can also use the myQ app from the garage door manufacturer, for free, and skip the expense with the AcuraLink app or you can use the garage door opener control that came with your garage door again for free, or if your car has the embedded garage opener in the mirror for free. I really fail to see the value in subscribing to the garage door functionality from Acura. Seriously? This should be part of the premium subscription that comes that you can subscribe to from with in the app to do things like remote start, etc. this is where the garage door app should live. It should not be a separate subscription. This is just crazy.
Developer Response 10/18/2023
We appreciate your feedback with our connected products. We will take your feedback into consideration for future product development.Thanks,Acura Client Relations
Worst App and Program
11/02/2023

jdc5321
Customer service is terrible. I’ve talked to five different Acura Link agents to get help enrolling in the Connect tier with no luck. Today during the 5th attempt (and after getting in my car to start my one hour commute after work), I was passed around twice, had to provide my VIN (shouldn’t AcuraLink automatically have it from my vehicle?), and then I was hung up on after 30 minutes. I hit the blue AcuraLink button again since I had about another 25 minutes before getting home, however I was placed in the queue for the entire time. I never got the opportunity to talk to anyone again. I pulled into my driveway and gave up for the day. I suppose if I was in a wreck and was seriously injured, I probably would have bled out and died by the time my wrecked vehicle indicator was relayed by AcuraLink to emergency personnel. I don’t recommend this app, nor do I recommend getting an Acura, especially if you’re interested in paying for the upmost in safety features that is supposed to be found in these type of apps connected to their vehicles. The service I’ve received is amateur at best. If you want a vehicle with a connected service/safety app, I would recommend a vehicle with On-Star. On-Star is a professional company with outstanding customer service and ease of enrollment. I really wish I would have bought another Cadillac instead of an Acura.

Developer Response
We're sorry to hear you're having issues with AcuraLink. For further assistance and troubleshooting, please reach out to our In-Car Technology Support at 1-888-528-7876. Our agents are available Monday-Friday, 6:00am-5:00pm PST. Thanks, Acura Client Relations
Worst App and Program
11/02/2023

jdc5321

Customer service is terrible. I’ve talked to five different Acura Link agents to get help enrolling in the Connect tier with no luck. Today during the 5th attempt (and after getting in my car to start my one hour commute after work), I was passed around twice, had to provide my VIN (shouldn’t AcuraLink automatically have it from my vehicle?), and then I was hung up on after 30 minutes. I hit the blue AcuraLink button again since I had about another 25 minutes before getting home, however I was placed in the queue for the entire time. I never got the opportunity to talk to anyone again. I pulled into my driveway and gave up for the day. I suppose if I was in a wreck and was seriously injured, I probably would have bled out and died by the time my wrecked vehicle indicator was relayed by AcuraLink to emergency personnel. I don’t recommend this app, nor do I recommend getting an Acura, especially if you’re interested in paying for the upmost in safety features that is supposed to be found in these type of apps connected to their vehicles. The service I’ve received is amateur at best. If you want a vehicle with a connected service/safety app, I would recommend a vehicle with On-Star. On-Star is a professional company with outstanding customer service and ease of enrollment. I really wish I would have bought another Cadillac instead of an Acura.
Developer Response 11/09/2023
We're sorry to hear you're having issues with AcuraLink. For further assistance and troubleshooting, please reach out to our In-Car Technology Support at 1-888-528-7876. Our agents are available Monday-Friday, 6:00am-5:00pm PST. Thanks, Acura Client Relations
Why can’t it track a moving car in real time?
05/10/2024

Garek68
Last year we bought a 2023 Nissan Pathfinder. Prior to this, we hadn’t bought a vehicle since 2016. Needless to say, a lot has changed with cars in the past ten years. Our experience with car apps, like AcuraLink, began last year when we bought the Nissan. The Nissan app is vastly superior to the Acura app, basically for one reason; namely the Nissan app allows you to obtain real time tracking of the moving vehicle. My wife and I paid for the Nissan app because of this capability as we value the convenient extra level of safety that is provided by real time, tracking of a moving vehicle. We recently bought a 2024 Acura MDX and after installing the AcuraLink app, we discovered that it cannot provide location services while the vehicle is moving. This is the best feature of the Nissan app and obviously it is technically possible but for some reason Acura hasn’t incorporated this into their app. As I recall, the AcuraLink is free for some amount of time, that I cannot recall at the moment but that I think might be 3 years, and thereafter you have to pay a monthly fee. I will not pay for this app unless it includes moving tracking services like the Nissan app. Furthermore, I am willing to pay a small fee for this service if it’s added before the free trial expires.

Developer Response
We appreciate your feedback, and we are sorry you are unhappy with our connected products. We will take your feedback into consideration for future product development.Thanks,Acura Client Relations
Why can’t it track a moving car in real time?
05/10/2024

Garek68

Last year we bought a 2023 Nissan Pathfinder. Prior to this, we hadn’t bought a vehicle since 2016. Needless to say, a lot has changed with cars in the past ten years. Our experience with car apps, like AcuraLink, began last year when we bought the Nissan. The Nissan app is vastly superior to the Acura app, basically for one reason; namely the Nissan app allows you to obtain real time tracking of the moving vehicle. My wife and I paid for the Nissan app because of this capability as we value the convenient extra level of safety that is provided by real time, tracking of a moving vehicle. We recently bought a 2024 Acura MDX and after installing the AcuraLink app, we discovered that it cannot provide location services while the vehicle is moving. This is the best feature of the Nissan app and obviously it is technically possible but for some reason Acura hasn’t incorporated this into their app. As I recall, the AcuraLink is free for some amount of time, that I cannot recall at the moment but that I think might be 3 years, and thereafter you have to pay a monthly fee. I will not pay for this app unless it includes moving tracking services like the Nissan app. Furthermore, I am willing to pay a small fee for this service if it’s added before the free trial expires.
Developer Response 05/22/2024
We appreciate your feedback, and we are sorry you are unhappy with our connected products. We will take your feedback into consideration for future product development.Thanks,Acura Client Relations
It’s sufficient
05/07/2022

JaimeGabe
I have no major complaints as I’m coming from using the UConnect app with a Jeep. I love that you can see the fuel level, interior temp (auto start will turn on heated or vented seats & air depending on outside temp), as well as oil life. You can schedule maintenance and things of that nature as well. My only complaint is that auto start features/lock and unlock are kinda slow. For my jeep as soon as face recognition took place for my password, the vehicle started in less than 3 seconds. With Acura link it’s realistically probably 5 but I swear it feels like 30 seconds. To some that may not be an issue, but considering how quick remote start is, I’m beginning to debate whether or not to buy the option from the dealership! (I likely won’t lol, just flustered). All in all, decent app. OH! Almost forgot, if you buy a used Acura and attempt to set up AcuraLink and get the error message when it’s time to choose the level (remote/concierge), it’s likely because the old owner is still under your vehicles’ VIN. You’ll have to call AcuraLink, they’ll send you a link to attach proof of new ownership (bill of sale), you’ll then have to wait a few hours for the system to clear the old owner, and reattempt the sign up. If purchasing from an Acura dealership they may clear everything before selling, but CarMax didn’t for my RDX.
It’s sufficient
05/07/2022

JaimeGabe

I have no major complaints as I’m coming from using the UConnect app with a Jeep. I love that you can see the fuel level, interior temp (auto start will turn on heated or vented seats & air depending on outside temp), as well as oil life. You can schedule maintenance and things of that nature as well. My only complaint is that auto start features/lock and unlock are kinda slow. For my jeep as soon as face recognition took place for my password, the vehicle started in less than 3 seconds. With Acura link it’s realistically probably 5 but I swear it feels like 30 seconds. To some that may not be an issue, but considering how quick remote start is, I’m beginning to debate whether or not to buy the option from the dealership! (I likely won’t lol, just flustered). All in all, decent app. OH! Almost forgot, if you buy a used Acura and attempt to set up AcuraLink and get the error message when it’s time to choose the level (remote/concierge), it’s likely because the old owner is still under your vehicles’ VIN. You’ll have to call AcuraLink, they’ll send you a link to attach proof of new ownership (bill of sale), you’ll then have to wait a few hours for the system to clear the old owner, and reattempt the sign up. If purchasing from an Acura dealership they may clear everything before selling, but CarMax didn’t for my RDX.

Minor bug fixes and usability enhancements.

Version 5.0.50

12/22/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics