AARP Roadside Assistance

Name: AARP Roadside Assistance
Rating: 3.9 (1412 reviews)
Author: Signature Motor Club, Inc.

Travel

Free · Designed for iPad

1.4K Ratings
Ages

16+
Years
Category

Travel
Developer

Signature Motor Club, Inc.
Language

EN
English
Size

672.8
KB

Driving across town or across the country, AARP Roadside Assistance from Allstate lets you travel with confidence and peace of mind. Designed exclusively for AARP® members, AARP Roadside Assistance offers 24-hour emergency roadside service and a variety of travel and car care benefits. The AARP Roadside Assistance app has been carefully designed to make requesting assistance faster, more accurate, and convenient. Functions: •Request assistance for a mechanical issue, dead battery, flat tire, out of fuel, lock out, and more •Use GPS, maps and satellite to pinpoint the vehicle location •Follow a dialogue assisting you in diagnosing the problem and requesting appropriate service •Retrieve confirmation service is on the way and the estimated time of arrival •Your AARP Roadside Assistance from Allstate membership number confirms eligibility for Roadside Assistance under your plan. The app is free to use with your AARP Roadside Assistance from Allstate membership. AARP Roadside Assistance from Allstate © 2018 Allstate Insurance Company Version 5.2.0

Ratings & Reviews

3.9

out of 5

1.4K Ratings

Very convenient—when it works
08/28/2020

doggerel_22
Needed some service for a car that would not start. It was very easy to put in the information and got the assistance we needed. Now, however, the app says that my service has expired, even though the check for the renewal cleared the bank 2 months prior to the expiration date. Called customer service (twice) spoke to people with accents difficult to understand (come on, AARP. As we age we have a hard enough time with our hearing without adding thick accents in the mix.) one call apparently got dropped. The second service person said just to try later and it would work. Not so much. I’m soon to go on a trip and it would be great for the app to work. Very unhappy that it’s not.
Very convenient—when it works
08/28/2020

doggerel_22

Needed some service for a car that would not start. It was very easy to put in the information and got the assistance we needed. Now, however, the app says that my service has expired, even though the check for the renewal cleared the bank 2 months prior to the expiration date. Called customer service (twice) spoke to people with accents difficult to understand (come on, AARP. As we age we have a hard enough time with our hearing without adding thick accents in the mix.) one call apparently got dropped. The second service person said just to try later and it would work. Not so much. I’m soon to go on a trip and it would be great for the app to work. Very unhappy that it’s not.
No help in an emergency
09/16/2019

Palpatroll
I blew a tire on an interstate about 3 hours from home. The entire process was such a negative experience. The worst AAA experience I’ve ever had. The business they contacted to help me ended up canceling without contacting me. One time the phone rep rattled off the identity of my car but it wasn't my car’s make or color . At that point, I started to lose it. I don’t lose it. That’s not in my nature. I am sitting alone, now in pitch black nowhere, with semis and cars shaking my car when passing. Only one person stopped to help but I cheerily told him AAA was on the way. On the phone I had to go through the same spiel every time to get to a human . AAA was no help at all whether it was the app, a robo voice or an actual human. What one rep told me another rep said it wasn’t true. I know how to change a tire but the one needing it was too close to the speeding traffic; I wanted a pro who had experience in this situation and could act quickly. Who rescued me? A sheriff deputy and my son’s friend who lives 20 mins away. 5 (!) hours after the tire blew I was back on the road and since AAA’s debacle I had to get a hotel room. This has cost me time and money and I probably won’t make my staff meeting tomorrow. I am thankful the ordeal is over. I would give it 1/2 star.
No help in an emergency
09/16/2019

Palpatroll

I blew a tire on an interstate about 3 hours from home. The entire process was such a negative experience. The worst AAA experience I’ve ever had. The business they contacted to help me ended up canceling without contacting me. One time the phone rep rattled off the identity of my car but it wasn't my car’s make or color . At that point, I started to lose it. I don’t lose it. That’s not in my nature. I am sitting alone, now in pitch black nowhere, with semis and cars shaking my car when passing. Only one person stopped to help but I cheerily told him AAA was on the way. On the phone I had to go through the same spiel every time to get to a human . AAA was no help at all whether it was the app, a robo voice or an actual human. What one rep told me another rep said it wasn’t true. I know how to change a tire but the one needing it was too close to the speeding traffic; I wanted a pro who had experience in this situation and could act quickly. Who rescued me? A sheriff deputy and my son’s friend who lives 20 mins away. 5 (!) hours after the tire blew I was back on the road and since AAA’s debacle I had to get a hotel room. This has cost me time and money and I probably won’t make my staff meeting tomorrow. I am thankful the ordeal is over. I would give it 1/2 star.
Don’t use this App!
07/17/2020

Tech Bachelor
My car decided to stop working after getting off of work one night. So I decided to download this app thinking it would be much easier to the serviced and easily track my aid that way . I requested for the towing service (or so i thought). After waiting an hour or so for the tow truck, I decided to give customer service a call to see what was going on. I got through to one guy who kept me on hold for 30+ minutes only for the line to cut off. I called back again, this time l got through with different person, and was told my initial request didn’t go through. So I had to repay an additional towing fee on top of the one i had already paid for. At this point I had been waiting for two and a half hours to be serviced. Thankfully, I was stranded at work and not some sketchy road. Finally, after waiting forever, my aid finally came through and miraculously got my car to work via an unorthodox jumpstarting method. On top of the the money I had already lost, I had paid a tow fee for a simple jumpstart and was told it couldn’t be reversed. Anyways, I was told I would be refunded that initial tow fee amount that was lost in the system, but to this day I still haven’t gotten my money back. It’s been two weeks.
Don’t use this App!
07/17/2020

Tech Bachelor

My car decided to stop working after getting off of work one night. So I decided to download this app thinking it would be much easier to the serviced and easily track my aid that way . I requested for the towing service (or so i thought). After waiting an hour or so for the tow truck, I decided to give customer service a call to see what was going on. I got through to one guy who kept me on hold for 30+ minutes only for the line to cut off. I called back again, this time l got through with different person, and was told my initial request didn’t go through. So I had to repay an additional towing fee on top of the one i had already paid for. At this point I had been waiting for two and a half hours to be serviced. Thankfully, I was stranded at work and not some sketchy road. Finally, after waiting forever, my aid finally came through and miraculously got my car to work via an unorthodox jumpstarting method. On top of the the money I had already lost, I had paid a tow fee for a simple jumpstart and was told it couldn’t be reversed. Anyways, I was told I would be refunded that initial tow fee amount that was lost in the system, but to this day I still haven’t gotten my money back. It’s been two weeks.
Bad service! Bad app
05/11/2018

mad 80 year old
Called for help with a dead battery last night and the recording told me I would get faster service if I downloaded the app, which I did. The app said they had found a provider who would be there in 45 min to 1 hr and 15 minutes. I decided while I was waiting I would try to get my sons to help. They were not home. After 30 minutes I decided to call the provider AAA said they were sending. When I reached them, the dispatcher told me they had told AAA they were not available to furnish service so I called AAA back and asked if they had someone else coming. They said “no” but she’d try to get someone and call me back. I said I’d stay on the line while she found someone. She came back and said Shamrock Towing would be there in 20 minutes. Shamrock actually was there in less than 10 minutes and took care of my problem. The process took over an hour and I looked at my app this morning and it is having “technical difficulties” Sure glad I was in McDonalds parking lot last night and not stuck on the freeway somewhere. The app and the service were terrible.

Developer Response
Thanks for your feedback! We are very sorry for the inconvenience associated with your car’s dead battery earlier this month. While any roadside problem is frustrating, it is even more so when it’s not solved as efficiently as you’d like and deserve. Please know that we take every bit of feedback seriously and will incorporate yours into our immediate efforts to keep improving upon our app and services.
Bad service! Bad app
05/11/2018

mad 80 year old

Called for help with a dead battery last night and the recording told me I would get faster service if I downloaded the app, which I did. The app said they had found a provider who would be there in 45 min to 1 hr and 15 minutes. I decided while I was waiting I would try to get my sons to help. They were not home. After 30 minutes I decided to call the provider AAA said they were sending. When I reached them, the dispatcher told me they had told AAA they were not available to furnish service so I called AAA back and asked if they had someone else coming. They said “no” but she’d try to get someone and call me back. I said I’d stay on the line while she found someone. She came back and said Shamrock Towing would be there in 20 minutes. Shamrock actually was there in less than 10 minutes and took care of my problem. The process took over an hour and I looked at my app this morning and it is having “technical difficulties” Sure glad I was in McDonalds parking lot last night and not stuck on the freeway somewhere. The app and the service were terrible.
Developer Response 05/29/2018
Thanks for your feedback! We are very sorry for the inconvenience associated with your car’s dead battery earlier this month. While any roadside problem is frustrating, it is even more so when it’s not solved as efficiently as you’d like and deserve. Please know that we take every bit of feedback seriously and will incorporate yours into our immediate efforts to keep improving upon our app and services.