Via is the new smart, affordable & easy way to get around your city. Request a ride on your phone and share with other riders going your way. You can Via in NYC, Washington D.C. and more.
Via is an easy, fast, convenient and smart way to get around. Via is an on-demand, shared ride service that picks up multiple passengers heading in the same direction, keeping rides affordable and little more than the cost of public transit!
• Book a ride on your phone
• Get picked up on a nearby corner
• Share your ride with others
• Save cash and reduce carbon emissions
>How it works:
Set your pickup and drop off to request a ride. We’ll match you with a Via driver headed your way. Our smart pickup coordination will direct you to a nearby corner to meet your driver, so your Via and its passengers never have to go out of their way. We pool riders into the same car efficiently and without delays, keeping our price point affordable for everyone.
>Efficiency at its best:
With Via in NYC and Washington D.C., you can stop the busy and bossy rush hour commutes. Our drivers take you straight to your destination at low costs. Our smart algorithm was built for ride sharing and our corner to corner pickups make the ride faster and affordable for everyone.
>We promise low-fares for everyone:
Save money on cabs and ride anywhere within our service area for affordable fares. Passengers get premium, convenient rides for only a few dollars more than a city bus or subway. Eligible users can pay using pre-tax transit dollars through approved commuter benefit debit cards. All payment is directly through the app, making paying for your ride fast and completely seamless.
>Superior customer service:
Having transit troubles? Send us a text message anytime, and we’re happy to help! We offer real-time customer support so you can enjoy your ride.
We’re proud to represent such a diverse community of riders and drivers. Via recognizes the value of sharing with our neighbors and believes that everyone benefits when we work together to make our city a better place. When we ride together, we benefit our city, our planet and one another. Welcome to the new alternative, transportation system.
>Your friends are our friends:
Share the Via love! We’re sure your friends would rather ride with us than expensive taxis. That’s why we make carpools fun. Refer friends to Via and you will earn free Ride Credit when your friend takes a ride!
Help keep our cities clean. Similar to carpools or shuttles, we can reduce congestion and emissions by sharing rides with one another.
>Where and when can I Via?
You can ride Via in New York (including JFK, EWR, and LGA airports) and Washington D.C. You can also use the Via service through our municipal partnerships in L.A., Seattle, Arlington and West Sacramento.
We update the app regularly to improve our user experience and give our riders more options to ride with.
In this version we made a major facelift, improving our signup and login flow while making the booking flow easier then ever.
We also made tons of under the hood improvements to allow a much easier and simpler ride with our Via service.
Ratings and Reviews
I love VIA!
It took me a little while to get used to setting Pick Up and Drop Off, but now it’s a breeze. I have been using VIA for over a year and have never experienced any of the bad things some reviewers mentioned. Yes, you have to build in little more time because it is a ride- sharing service, but longest wait time ever was 15 minutes. Most of the time it’s 6 - 8 minutes or less. I find the drivers are quiet unless you want to talk to them. I’ve never had anyone who was rude. You expect pickups/drop offs on the Avenues and sometimes the driver may turn onto a cross street, but when they say your car is here and you don’t see them, you can immediately call the driver (or they will call you) so you can find each other. You can go from Soho all the way to 110th Street for $5.99 + tax. You can’t beat it. I really love VIA way more than Uber or Lyft.
Going to stop using this for a while
Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether.
Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.
Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by!
My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.
THIS APP WILL ROB YOU!!! Check your accounts!
This is one of the most unprofessional taxi service app I’ve EVER USED. Via stole close to 100 dollars from my account because what they won’t tell you is that they have a PRE-AUTHORIZED charge for a ride that you may or may not take. I’ve got charged for rides I did not even confirm, I recently had only looked up a ride to see how much it would be, and they took the money for the ride before I had a chance to even confirm whether I wanted to take the ride or not and because it’s competitors have cheaper prices I did not take that ride but they proceeded to take that money out of my account for even looking up the ride, they took the FULL PRICE OF THE RIDE and it did not tell me or show up in my ride history. If you use via check you account, because they will steal from you and unless you contact them you will never, EVER get that money back, god forbid you do you will ether have to fight with your bank to get it orrrrr wait 48 for a email back by via because this app of THIEVES does not have a phone number for you to contact you haveeee to email them and then they will hold your money for a while and then you MIGHT get it back in 10 business days because if you could tell. I HAVE NOT GOT MY MONEY BACK AT ALL, THIS IS THE WORST APP I’VE EVER USED. DO NOT GET THIS APP THEY WILL STEAL FROM YOU. You’ve been warned! 🤷🏽♀️
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- Via Transportation, Inc.
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- iPod touch
- Requires iOS 12.0 or later.
- Age Rating
- © 2020 Via Transportation, Inc.
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With Family Sharing set up, up to six family members can use this app.