I tried to add money and doesn’t give an option. Just takes me to make phone call. Then gives not enough funds on the accountJust came from the jail. Tried to log in on one of the kiosk. Couldn’t find the symbol that I used in my password. Took a picture of the screen for proof. When I set up my password on the app. I didn’t get you can use that. I managed to add some cash to the account at the jail. Got an email saying that But no credit. On the account

Probably one of the worst communication and money exchange platforms out there matter what you do you’re always getting in here and the fees to do anything are astronomical. Also putting money on Cantina and video calling money are two different money and if you want to give music it’s like $1.95, which is fine but then you have like nine dollar convenience fee.

I’ve tried to add money for my son and it doesn’t show my state. It worked perfect the first time I used it and I tried to use it the next day and there are only a few states on it, and mine isn’t and it just says more states will be added soon. My son needs money NOW!! I’m so upset. I’ve tried deleting the app and reinstalling it and nothing works, this is ridiculous

Trying add money so that I may talk to my friend incarcerated and there no place to add money. When using Inmate Canteen it directs me to Team 3 Inmate Canteen, so I go web site it directs me to reopen inmate canteen. So I find my friend and click on phone, I get message saying insufficient funds add money, but it repeats saying, go back to Team 3 Inmate Canteen and viscous circle repeats it self. Truly fustrating.