So trying to migrate vehicles in is stupid. Can’t just sign into my account I’ve had for years. The website no longer has a portal. I couldn’t migrate a car in because we got rid of it and didn’t know I needed the sticker number. Had to email them and they handled it. I’m still paying on that car for this month and haven’t even been through because it was in the shop for 5 weeks and then to get setup on the new car, it’s not transferred over so now I’m paying for this month on it as well. Well I setup the car in the app and that’s a mistake. You still have to get with the employee there to get the sticker and attach it to the account I just setup in the app. I go back a second time and that barcode doesn’t work and the employees didn’t know how to fix it. So now I’m probably gonna have to deal with it the next time also. I’m so close to canceling my two accounts and going to the new Mike’s down the street. I’ve been with drive and shine for maybe 15 years and have about had it with this over the last couple weeks

Seeing your commercial, I thought I’d give it a try! So I got your Titanium wash.After the wash, I pulled into your vacuum spot. I was very disappointed at the quality of the wash, finding multiple spots that were missed, including the wheels! I compared your wash to a car wash in Florida “Caliber”, I used.That wash did not miss a spot on my truck, plus they supplied free touch-up clothes & spray, floor mat wash, vacuum, to everyone without paying extra, plus it cost less for unlimited! Sorry your wash is not worth the hype!

I’ll turn 80 in October. I usually detest computer apps and being handed over to av AI customer service voice. Drive & Shine’s app is easy to use after I played with it to change my vehicle year and make. Then, I asked for customer service. I heard a k pleasant, but obvious, voice. I asked how to acquire a sticker or whatever to go through the car wash. The AI « agent » replied in less than one minute, sending sending a like with clear steps to modify my Titanium Member.I’m delighted with Drive & Shine automated customer service. That’s high praise from a woman who struggles with most business apps and phone customer service!

This app did not enter information correctly. It did not combine my accounts together on the family plan as I have previously had four months on pond months. I do not like this plan. The employee is at driving and shine also complain about this app. If it does not get better, I will be canceling my VIP membership. Completely. Things were going well before having to sign on to this app to be able to wash my vehicle that I’ve been doing for months now.