Most of the functionality is just buttons that links to outside websites in a browser. It’s not functional as a true app yet. I’m not sure how I feel about this standalone concept yet. I would rather have seen it integrated into the existing Alaska Airlines app. Other companies are consolidating their apps into a single user experience wherever practical. It would only make sense for a standalone app if this new program is much more expensive in features and interaction than is currently marketed.

Almost everything that could have gone wrong has gone wrong with AK Airlines merging into Atmos Rewards. The membership card clearly shows I’ve been enrolled in club 49 for 20+ years and it the app is charging for bags. Neither the AK or Atmos app recognizes my membership or loyalty number when entering onto the trip, but it’s the very same number I use to login … for the app to tell me the number is invalid. And I cannot get an agent to talk with because it is all AI — and the AI is brutally unhelpful. Terrible service like this makes us feel nothing more than a number. Awful feeling. Awful service. Awful rollout.

Ever since atmos started I have nothing but problems with the app and customer service. I fly 2 - 3 times a month had nothing but praise for Alaska Airlines until 8 weeks ago. Now I can’t get through precheck line, even though it’s on my app, I got stuck with a $650 bill for lost baggage the customer support agent assured me I’d be reimbursed for now it is not being honored, I filed a complaint a month ago with no response at all and now the flights I am taking, miles are not getting added to my mileage plan. Only reason I’m giving 1 star is you can’t give 0.

ATMOS created a new second “duplicate” account. The mileage desk is closed Sundays. Their number overrode my AK Air number. It did not merge accounts. Four hours trying to book mileage tickets because ATMOS said I had no miles. My upcoming flight was no longer in the APP either. I had to reload upcoming travel. It’s been a total pain. Multiple AI chats which were worthless. Several phone calls. On hold. Finally found an agent who could book my mileage tickets with my AK Air account number. Why did you mess up an App that was already working?