Blue Shield of California

Name: Blue Shield of California
Rating: 4.8 (21032 reviews)
Author: Blue Shield of California

Health & Fitness

Only for iPhone

Free · Designed for iPhone

21K Ratings
Ages

9+
Years
Category

Health & Fitness
Developer

Blue Shield of California
Language

EN
English
Size

136.5
MB

iPhone

Manage your health care from anywhere with the Blue Shield of California app. View your ID card, search for doctors, track your claim information, understand your benefits and more. The Blue Shield of California app provides BSC and BSC Promise members enhanced 24/7 service and ease-of-access to the information that matters most. As a member of Blue Shield of California or Blue Shield Promise, with our app you can: • View your personalized dashboard • Search for doctors and facilities, by doctor specialty, by location, and/or by name • Display and share your Blue Shield of California ID card • Track the current status of your plan usage, including deductibles and copayments • Review your claims, and track the progress of new claims from outset to finalization • Submit out-of-network claims • Pay your monthly premiums • Review your health care team, including your doctors’ credentials, locations and contact information • See your health insurance plan information, including important documents like your plan summary and Evidence of Coverage (EOC) • Review family members on your plan and see their personal information • View your benefits, including information on custom benefits, general exclusions and benefit maximums • Learn about our benefit discount programs, like dental, vision and pharmacy • Find urgent care • Quickly access your member information without having to type in your username password. Touch ID is now available for members using compatible devices. This app is intended for use by Blue Shield of California and Blue Shield Promise Health Plan members who are residents of California. ©Blue Shield of California is an independent member of the Blue Shield Association.

Ratings & Reviews

4.8

out of 5

21K Ratings

Does the job, and developers fixed crash issue within a week
02/09/2018

Otusworks
Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do.Previously...Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.

Developer Response
We appreciate the feedback and are sorry for the inconvenience. We’ve released a new update in the iOS store that has fixed the issue and recommend you update the app now.
Does the job, and developers fixed crash issue within a week
02/09/2018

Otusworks

Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do.Previously...Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.
Developer Response 02/08/2018
We appreciate the feedback and are sorry for the inconvenience. We’ve released a new update in the iOS store that has fixed the issue and recommend you update the app now.
Not possible to create a new account from app
01/09/2023

Checkm8-408
Restarted app and the phone but the app is flawed. We just started with Blue California this year (switched from another carrier). So I have spent 30 minutes to no avail trying to create my account. One cannot crest an account using their SSN because an email account is not on file. They are instructed to use r the ID# from the card. So I pulled out my new card and enter my member ID and DOB, and it finds me. Perfect, correct? It states “We found a member who matches the information you entered. Please confirm it’s you.” And yes it has my name below. But there is no option to select my name or continue. You just end up on a dead screen where the only buttons are on the top (the done button and refresh button). But no option to select your name and continue. The refresh button starts over by clearing out your information, and the done button simply closes out the screen and takes you back to the start page.Then one thinks that going to the website is better but it’s not. The same screens are visible from the website with no way to continue. So the app simply shows the web page with no way to sign up for an online account. Please fix it.
Not possible to create a new account from app
01/09/2023

Checkm8-408

Restarted app and the phone but the app is flawed. We just started with Blue California this year (switched from another carrier). So I have spent 30 minutes to no avail trying to create my account. One cannot crest an account using their SSN because an email account is not on file. They are instructed to use r the ID# from the card. So I pulled out my new card and enter my member ID and DOB, and it finds me. Perfect, correct? It states “We found a member who matches the information you entered. Please confirm it’s you.” And yes it has my name below. But there is no option to select my name or continue. You just end up on a dead screen where the only buttons are on the top (the done button and refresh button). But no option to select your name and continue. The refresh button starts over by clearing out your information, and the done button simply closes out the screen and takes you back to the start page.Then one thinks that going to the website is better but it’s not. The same screens are visible from the website with no way to continue. So the app simply shows the web page with no way to sign up for an online account. Please fix it.
Awful, despicable company that should be forcibly removed from the marketplace.
01/26/2021

LostTraveler47
I have been trying to add my wife to my plan for 2 solid months. Filed all our information on time. We’re both in our thirties in good health, it should have been a simple process. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. Consequently my wife has been uninsured for 2 months. During a pandemic. When I’ve done everything correctly and on time. I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment.But hey, the app is fine. They earn that one star.
Awful, despicable company that should be forcibly removed from the marketplace.
01/26/2021

LostTraveler47

I have been trying to add my wife to my plan for 2 solid months. Filed all our information on time. We’re both in our thirties in good health, it should have been a simple process. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. Consequently my wife has been uninsured for 2 months. During a pandemic. When I’ve done everything correctly and on time. I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment.But hey, the app is fine. They earn that one star.
App is buggy and contains dangerously outdated information
03/23/2022

dorianh49
My young son got what appeared to be spider bites on his ankle. I immediately downloaded this app and logged into my account that I had previously set up using a browser on my PC. This happened at 8:00 pm earlier this evening.I was pleased to find two urgent care facilities near me, even though neither was open 24 hours. One of them was listed as closing at 9:00 pm, so I sent the contact information to my wife so she could bring our son there. On the way, she called the facility, got an answering service, and found out that they do NOT, in fact, accept Blue Shield of California insurance, despite appearing as only 1 of 2 in-network facilities nearby. They also stated that they closed at 6:00 pm, not 9:00 pm as indicated in this app.I then tried using this app to report updated information for this “in-network” urgent care facility (that doesn’t take this insurance and closes several hours earlier than this app states), but the screen that popped up where I would report the changes wouldn’t let me scroll to the bottom field, and brought up a keyboard that covered my text so that I couldn’t see what I was typing, and then couldn’t make corrections to what I typed, and THEN got an error every time I tried to submit the changes that I had typed. This app is absolute garbage.
App is buggy and contains dangerously outdated information
03/23/2022

dorianh49

My young son got what appeared to be spider bites on his ankle. I immediately downloaded this app and logged into my account that I had previously set up using a browser on my PC. This happened at 8:00 pm earlier this evening.I was pleased to find two urgent care facilities near me, even though neither was open 24 hours. One of them was listed as closing at 9:00 pm, so I sent the contact information to my wife so she could bring our son there. On the way, she called the facility, got an answering service, and found out that they do NOT, in fact, accept Blue Shield of California insurance, despite appearing as only 1 of 2 in-network facilities nearby. They also stated that they closed at 6:00 pm, not 9:00 pm as indicated in this app.I then tried using this app to report updated information for this “in-network” urgent care facility (that doesn’t take this insurance and closes several hours earlier than this app states), but the screen that popped up where I would report the changes wouldn’t let me scroll to the bottom field, and brought up a keyboard that covered my text so that I couldn’t see what I was typing, and then couldn’t make corrections to what I typed, and THEN got an error every time I tried to submit the changes that I had typed. This app is absolute garbage.

This version of the app includes technical upgrades to optimize our members' experience. Thanks for using the Blue Shield of California app!

Version 11.11.1

12/23/2025

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

More by Blue Shield of California

Shield Central

Business

You Might Also Like

BCBSM

Medical
Sydney Health

Anthem/Wellpoint
My Health Toolkit® for BCBS

Easy access to Blue® benefits
Included Health

formerly Grand Rounds
fepblue

View your FEP health benefits!
Guardian® Dental & Vision

Find providers and get ID Card
Sutter Health My Health Online

Medical
Carby Health

Primary, Urgent & Virtual Care
BCBSTX

Health & Fitness
Explore My Plan

Health & Fitness

Blue Shield of California

Health & Fitness

Ratings & Reviews

What’s New

Version 11.11.1

App Privacy

Data Not Linked to You

Accessibility

Information

Supports

Wallet

More by Blue Shield of California

You Might Also Like