I am a new member. I was able to setup my account on the website but when I tried to log into the mobile account, it says that I need to go to the website and change my password because my security is important to them. I have done this 3 times and it still gives me the same message every time. On the website when I try to send a secure message to customer service, it just takes me to an error screen. So how do you even contact them to fix the problem? This does not give me much confidence in this company if they can’t even figure out a mobile app and customer service email. May be switching insurers at the next open enrollment if this doesn’t get better. Very disappointed!

I’d love to like the app more but not sure who your DevOps are but man they need a cash course in building a functional mobile application. Try to add my primary care - nope she doesn’t exist there, but wait I found her under your provider search. The office I go to is listed for care. Search for the same provider on the web? Nope doesn’t even exist there. Running 2 databases that don’t sync correctly? Yikes. Click my providers name, Error 500. Couldn’t make the connection required to retrieve this data. Come on guys this isn’t rocket science. Fix your application for once.

I'm not sure if they've made a change recently, but the app works for me. I really wasn't expecting it to after reading the horrible reviews. I did have a problem logging in with the password issue the first time. I called their customer service department and they helped me. It's been fine ever since. Maybe try giving them a call? I didn't have too wait for long to talk to someone and they were quick in helping me get it resolved.

This app was pretty great until it randomly stopped working. Upon trying to log in, I am met with an error message telling me “your device appears to be offline”, despite it most assuredly being connected to WiFi. I receive the same error message when attempting to use cellular data as well. I am positive it is not an issue of connectivity as every other app on my phone works fine and I have had this same issue in different locations - thus using different WiFi networks.