Pollo Tropical

Name: Pollo Tropical
Rating: 4.8 (42592 reviews)
Author: Fiesta Restaurant Group, Inc

Order! Enjoy! Get Rewarded!

Free

43K Ratings
Ages

4+
In-App Controls
Category

Food & Drink
Developer

Fiesta Restaurant Group, Inc
Language

EN
English
Size

171.6
MB

Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase! Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards. KEY FEATURES • Search for locations near you by zip code. • Browse the menu and discover new items. • Order as a guest or sign-up to join MyPollo! to earn rewards. • Place orders for in-store pick-up or delivery. • Save your favorite orders for quick re-ordering. • Get notifications from us announcing new menu items, special events, and more!

Ratings & Reviews

4.8

out of 5

43K Ratings

Great Service
03/11/2022

Duchess Of Florida
I recently start using the app to order food as when I use to get to the store the lines were super long. Most times I don’t have the time as I usually get the food when heading to work as I work at the hotel on beach so it easier to get my lunch before I get in. I saw a customer walk in and walk out with his food so I ask him what he did . He said download the app order the food then pick it up. I was like I gotta do this. I did, I can say I am loving it. I normally give the half hour to 45 mins time on order. Yes you get the time to choose for pick up. I make my order go to store pick up order and make it to work hassle free. I would definitely recommend this app. Love it.

Developer Response
We will like to follow up on this matter, please send us an email to customercontact@pollotropical.com.
Great Service
03/11/2022

Duchess Of Florida

I recently start using the app to order food as when I use to get to the store the lines were super long. Most times I don’t have the time as I usually get the food when heading to work as I work at the hotel on beach so it easier to get my lunch before I get in. I saw a customer walk in and walk out with his food so I ask him what he did . He said download the app order the food then pick it up. I was like I gotta do this. I did, I can say I am loving it. I normally give the half hour to 45 mins time on order. Yes you get the time to choose for pick up. I make my order go to store pick up order and make it to work hassle free. I would definitely recommend this app. Love it.
Developer Response 04/14/2022
We will like to follow up on this matter, please send us an email to customercontact@pollotropical.com.
The new updated app not working
07/03/2024

LWS14*
I updated the app and it will not even let me log in with Face ID . Everyone I try to do so it goes back to regular login page . When I did manually log in , I did not see a rewards page to scan my receipt for rewards. On top of this when I got my receipt this time there was nothing to scan like there use to be. Please fix this on the updated app or tell me what to do. I really want the old version back . Wheniwe t to order again today and did not s an from the app because it’s new version, the guy at the window told us to just put in the order number on the app and we will get our points. We looked and there is no where to put in an order number. Please update this new version with a way to scan receipt like we use to or add in somewhere to put order number into app to get rewards. It’s to complicated to scan the app each time we make a purchase it will hold up the line and it’s hard to remember . Please also educate all your employees on how to inform the customers how to adequately use the app and to ask before paying if they would like to scan before paying from the app. Very disappointed with s update of your app.
The new updated app not working
07/03/2024

LWS14*

I updated the app and it will not even let me log in with Face ID . Everyone I try to do so it goes back to regular login page . When I did manually log in , I did not see a rewards page to scan my receipt for rewards. On top of this when I got my receipt this time there was nothing to scan like there use to be. Please fix this on the updated app or tell me what to do. I really want the old version back . Wheniwe t to order again today and did not s an from the app because it’s new version, the guy at the window told us to just put in the order number on the app and we will get our points. We looked and there is no where to put in an order number. Please update this new version with a way to scan receipt like we use to or add in somewhere to put order number into app to get rewards. It’s to complicated to scan the app each time we make a purchase it will hold up the line and it’s hard to remember . Please also educate all your employees on how to inform the customers how to adequately use the app and to ask before paying if they would like to scan before paying from the app. Very disappointed with s update of your app.
Food at 45th & Village Store
02/02/2021

SOCA DEE
This is the third time in less than a week & a half that I’ve been to your establishment. The Tropi Chop is so unacceptable. The first one I counted the chicken & there were 7 of those little pieces, a tiny bit of corn & beans. Today I looked at the order & asked the attendant what is going on with the food? She said it is measured, I advised her that you guys are ripping us off. When I got home I checked it out. There were 4 little pieces of tomato, 4 pieces of onion & bell pepper, the food was stuck together & horrible, I asked for yellow rice & got white rice. For $5.29 cents I would like to get my money’s worth, a decent bowl would be acceptable. That was so unacceptable, you guys need the Undercover Boss to bring your Restaurant up to speed. Also the workers handling the food need to stop talking so much over the food. One more thing the salsa was half full, are you guys kidding me. I will take my business elsewhere because I feel totally ripped off, three times in less than a week & a half. The service was way better when you guys played Caribbean music & the workers were friendly. Wish I could send you pics of the food. Thank you.

Developer Response
Oh no! We sincerely apologize for the troubles you've had at the store. We'd be happy to take a look into this for you, please contact us at customercontact@pollotropical.com. Thank you.
Food at 45th & Village Store
02/02/2021

SOCA DEE

This is the third time in less than a week & a half that I’ve been to your establishment. The Tropi Chop is so unacceptable. The first one I counted the chicken & there were 7 of those little pieces, a tiny bit of corn & beans. Today I looked at the order & asked the attendant what is going on with the food? She said it is measured, I advised her that you guys are ripping us off. When I got home I checked it out. There were 4 little pieces of tomato, 4 pieces of onion & bell pepper, the food was stuck together & horrible, I asked for yellow rice & got white rice. For $5.29 cents I would like to get my money’s worth, a decent bowl would be acceptable. That was so unacceptable, you guys need the Undercover Boss to bring your Restaurant up to speed. Also the workers handling the food need to stop talking so much over the food. One more thing the salsa was half full, are you guys kidding me. I will take my business elsewhere because I feel totally ripped off, three times in less than a week & a half. The service was way better when you guys played Caribbean music & the workers were friendly. Wish I could send you pics of the food. Thank you.
Developer Response 02/04/2021
Oh no! We sincerely apologize for the troubles you've had at the store. We'd be happy to take a look into this for you, please contact us at customercontact@pollotropical.com. Thank you.
Sanford FL location is the WORST!!!
Apr 29

Lewibell07
I fell in love with Pollo Tropical when I lived in SW FL. Pork Tropichop with cilantro garlic sauce was like heaven on earth to me. I moved up north in 2015 and craved it so much. Every time I’d visit family I’d make a trip to get it. Moved back to FL in 2022 and was so excited to have access to my favorite “bowl” restaurant again. Was I sorely disappointed! EVERY time, and I mean every time we order from the restaurant near us (not close, 30 minutes away), they always mess something up. The worst part is not giving the sauces that you pay for, or even the ones that come with the meal. I just got my order that my husband drove 30 minutes to pickup and wouldn’t you believe it, not 1 sauce. I ordered and paid for over 10 of them. This might seem like a small thing to some and that I should be grateful, but when you have your tastebuds set on something and you wait for over an hour to get it, it’s very upsetting to not get what you paid for. The employees at this location act like the sauce is coming out of their paycheck. Bring back the sauce bar or retrain employees. Sauce isn’t the only issue, but it’s the BIGGEST one for me.
Sanford FL location is the WORST!!!
Apr 29

Lewibell07

I fell in love with Pollo Tropical when I lived in SW FL. Pork Tropichop with cilantro garlic sauce was like heaven on earth to me. I moved up north in 2015 and craved it so much. Every time I’d visit family I’d make a trip to get it. Moved back to FL in 2022 and was so excited to have access to my favorite “bowl” restaurant again. Was I sorely disappointed! EVERY time, and I mean every time we order from the restaurant near us (not close, 30 minutes away), they always mess something up. The worst part is not giving the sauces that you pay for, or even the ones that come with the meal. I just got my order that my husband drove 30 minutes to pickup and wouldn’t you believe it, not 1 sauce. I ordered and paid for over 10 of them. This might seem like a small thing to some and that I should be grateful, but when you have your tastebuds set on something and you wait for over an hour to get it, it’s very upsetting to not get what you paid for. The employees at this location act like the sauce is coming out of their paycheck. Bring back the sauce bar or retrain employees. Sauce isn’t the only issue, but it’s the BIGGEST one for me.

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