BIGGBY

Name: BIGGBY
Rating: 2.9 (65 reviews)
Author: BIGGBY COFFEE

Food & Drink

Free · Designed for iPad

65 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

BIGGBY COFFEE
Language

EN
English
Size

45.7
MB

The official BIGGBY® COFFEE app is your one stop shop for all things BIGGBY®! Sign up to unlock rewards and find a store near you. Scan your card in store or order online to start earning points towards FREE BIGGBY® drinks. Manage your cards and account settings and set your store and drink favorites to make online ordering a breeze! Loyalty & Rewards Have your barista scan your account at your next visit to start collecting rewards! Buy 12 full-priced drinks, and the 13th drink will ring up free!* Buy 9 pounds of coffee, and the 10th pound will ring up free!* *Discounted items do not qualify for rewards. Card Management Create an account and add your physical rewards cards or gift cards for easier management. You can also add funds to your rewards card for easier ordering!

Ratings & Reviews

2.9

out of 5

65 Ratings

Frustrating to Use
09/30/2025

fikfofo
The app is frustrating to use. It seems like every time I go to order something it’s no longer on the menu. I can’t order half of the stuff I used to order on the previous version of the app. Sometimes, seemingly randomly, I can only order a 20oz drink (and not a 24oz) and there’s no explanation as to why. Super frustrating that I can’t customize any food items - why can’t I remove the egg from my waffle sandwich? Also, I have 12/12 points to redeem a free drink but I can’t redeem it? I don’t know, it’s just super frustrating. As someone who doesn’t have time in the morning to go wait in-store or in a drive thru for my order, I rely on the app, but hate how limiting it is.

Developer Response
Hey fikfofo, thanks for your feedback! We're working to update the menu and customizations so you can still order your favs. If there is a specific product you're not seeing, please send us a note at feedback@biggby.com so we can take a look! Thanks for being a BIGGBY customer!
Frustrating to Use
09/30/2025

fikfofo

The app is frustrating to use. It seems like every time I go to order something it’s no longer on the menu. I can’t order half of the stuff I used to order on the previous version of the app. Sometimes, seemingly randomly, I can only order a 20oz drink (and not a 24oz) and there’s no explanation as to why. Super frustrating that I can’t customize any food items - why can’t I remove the egg from my waffle sandwich? Also, I have 12/12 points to redeem a free drink but I can’t redeem it? I don’t know, it’s just super frustrating. As someone who doesn’t have time in the morning to go wait in-store or in a drive thru for my order, I rely on the app, but hate how limiting it is.
Developer Response 10/20/2025
Hey fikfofo, thanks for your feedback! We're working to update the menu and customizations so you can still order your favs. If there is a specific product you're not seeing, please send us a note at feedback@biggby.com so we can take a look! Thanks for being a BIGGBY customer!
So many missing features for a big company
Jan 15

Vultureskwak
First off, you cannot link a debit card. You have to put them onto a Biggby card or type the numbers out every time. Secondly, the free drink reward after 12? It isn’t automatic nor can you do it from your app. I grab and go, that’s WHY I USE THE APP. I do not want to figure out what needs to be scanned. You can order on it and choose a store so it gets 2 stars but seriously, have the features everyone expects out of a large corporation
So many missing features for a big company
Jan 15

Vultureskwak

First off, you cannot link a debit card. You have to put them onto a Biggby card or type the numbers out every time. Secondly, the free drink reward after 12? It isn’t automatic nor can you do it from your app. I grab and go, that’s WHY I USE THE APP. I do not want to figure out what needs to be scanned. You can order on it and choose a store so it gets 2 stars but seriously, have the features everyone expects out of a large corporation
Other Ideas
10/18/2025

bb barista
Present barista as well as one 5 years ago - the app update is significantly better! Some ideas for developers: have a notes section for customers to write specifications (ex: “no real strawberries”), as well as options to add more than one selection (ex: adding pumpkin & mellow sauce in an iced coffee). Also- tickets for mobile orders have been coming thru odd on the barista end, where things like size/#of shots aren’t automatically listed at the start of the drink like on a regular ticket. This has caused some confusion for baristas making the drinks

Developer Response
Hey bb barista, thanks for your feedback! We definitely want the app to be a great experience for customers and baristas alike. Please make sure you're letting the internal teams know your feedback as well by submitting a ticket to feedback@biggby.com so we can look into this further. We are working on updates to the printed tickets in store to make sure drinks are being made as they are being ordered!
Other Ideas
10/18/2025

bb barista

Present barista as well as one 5 years ago - the app update is significantly better! Some ideas for developers: have a notes section for customers to write specifications (ex: “no real strawberries”), as well as options to add more than one selection (ex: adding pumpkin & mellow sauce in an iced coffee). Also- tickets for mobile orders have been coming thru odd on the barista end, where things like size/#of shots aren’t automatically listed at the start of the drink like on a regular ticket. This has caused some confusion for baristas making the drinks
Developer Response 10/20/2025
Hey bb barista, thanks for your feedback! We definitely want the app to be a great experience for customers and baristas alike. Please make sure you're letting the internal teams know your feedback as well by submitting a ticket to feedback@biggby.com so we can look into this further. We are working on updates to the printed tickets in store to make sure drinks are being made as they are being ordered!
Big improvement!
09/25/2025

sorensehk
The updated app is MUCH better than it used to be. The functionality and layout has drastically improved over the old app. It’s a lot easier to find what you’re looking for with such a big menu like BIGGBY’s. Mobile ordering is now easier and faster which is more incentive for me to order here versus a competitor. Highly recommend updating so you can see the difference too!

Developer Response
Hey sorensehk! Thanks for the love and for being a BIGGBY customer :)
Big improvement!
09/25/2025

sorensehk

The updated app is MUCH better than it used to be. The functionality and layout has drastically improved over the old app. It’s a lot easier to find what you’re looking for with such a big menu like BIGGBY’s. Mobile ordering is now easier and faster which is more incentive for me to order here versus a competitor. Highly recommend updating so you can see the difference too!
Developer Response 09/29/2025
Hey sorensehk! Thanks for the love and for being a BIGGBY customer :)

Bug fixes and minor improvements

Version 3.1.1

11/05/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location