As a mover for this company I have experienced very great communication from the company and met wonderful people. If you want to get your possessions moved with reliability and efficiency you have to check out bellhops! I should warn you though time and place as well as items are a big factor in the process for making a good move, if you hire employees without putting much thought into the whole process you are likely to get allot of confusion and a worse move than if you had planned better.

We used Bellhop after a friend recommended them on instagram... and BOY WAS SHE WRONG!!! The entire thing has been a crap situation. Day of moving - our movers showed up on time with no truck, and only 2 of the 3 we requested showed up. Then an hour later the 3rd showed up. Then the movers FINISHED stagging in the garage and had to sit around to wait for the truck. When it finally arrived the driver didnt help, and the 3 of them piled our stuff in the truck and drove to the unit. This experience they did discount down from about $900 down to $407.... BUT IT GETS WORSE.I have a newborn. So today I was able to get over to the unit to grab some things I asked that the guys make sure were at the front of the unit. Thats when it gets worse. It literally looks like our stuff was just tossed in the unit. Chairs are falling off of the piles they were thrown on. It looks like a child did this. The bed and dining room table I asked be placed in the back of the unit are front and center. Our very large and very heavy table is on top of things that it could damage with its weight. A very expensive drum looks like it was tossed up on a pile that was very poorly stacked. There is a piece of broken wood sitting on top of a pile. I will need to pull everything out and sort it out and track what broke. I called and explained what happened and emailed them photos. I asked that they send a crew out to remedy the situation, labor only on their dime because I already paid for their service and what was provided was TERRIBLE. I was told they would offer a 10% discount. TEN PERCENT to remedy a situation THEY CAUSED. Outrageous. I will make sure everyone I know hears about this. TERRIBLE SERVICE. TERRIBLE CUSTOMER SERVICE.

Never been more annoyed working for a company then this one. As a worker of this company I can speak from experience that most of the people on the platform should not be handling your furniture. These are usually just young college students or people looking for a quick buck. They have no regard for your items and if they do it’s situational. On top of this the management and customer service is horrible. You’ll need help with something as a mover or a customer and will be on hold with someone for HOURS. Only for them to finally call you back with no type of useful information. Lastly if you’re a customer, I would highly suggest making sure you don’t hire this place if your apartment is going anywhere outside of the city you are in. And as a worker here, remember that they don’t care about your well being and deem you as expendable, had a friend go missing and told my company I couldn’t make it to a job because I was going to go find him, and they tried to permanently suspend me because they “didn’t see my messages beforehand”. Tread lightly if you’re using this company.

Do NOT use this company. Worst company ever! I had scheduled movers weeks in advance. One of the movers even called me 30 minutes prior to the scheduled time to tell me they are on their way. While one of the movers pulled up in front of my house, they stayed in their car for a few minutes then drove off. I receive a call at 14:03 (3 minutes after scheduled moving time) that the other mover isn’t able to make it and couldn’t send a replacement and the one mover that was in front of my house couldn’t come back because they had other “arrangements.” They said the next scheduled appointment would be the next day in the afternoon. I was on a tight schedule and was moving cross country. I wad screwed with no help. WORST COMPANY, DO NOT TRUST THEM TO BE THERE FOR YOUR MOVE. You could run the risk of being out of movers last minute. Im not the type of person to write reviews, but just wanted to let other people know so that they could avoid the catastrophe that happened to me.