Kneaders App

Name: Kneaders App
Rating: 4.8 (28004 reviews)
Author: Kneaders Bakery

Ordering & Rewards

Free · Designed for iPad

28K Ratings
Ages

4+
In-App Controls
Category

Food & Drink
Developer

Kneaders Bakery
Language

EN
English
Size

128.9
MB

Earn free food with the Kneaders Bakery & Cafe Rewards Program. Make an account and start earning rewards towards your favorite sandwiches, salads, breads, pastries, and more. Featuring: • Food ordering • Takeout and delivery • Dollar rewards • Birthday gift • A simplified app design • A simplified rewards system • Improved login mechanics • In store and app reward use • Easy reward redemption • Straightforward ordering • Future date ordering • Secure hassle-free payments • Personal information protection • Rewards account management • Gift card management Give feedback and find support at feedback@kneaders.com

Ratings & Reviews

4.8

out of 5

28K Ratings

I like Kneaders, but the app is glitchy and frustrating.
08/21/2020

Pa55
Please work on your app. It will not go horizontal on my iPad, says there’s a problem with my credit card when I know there isn’t, but when I try to put it in again, it won’t let me because it’s already in there, when I tried to order the special sourdough bread, it opens a new window and says I need to register and doesn’t put it with my other order, the same bread is not listed in the available breads under the bread section, there is no search feature, when I signed in it said that I got a five dollar reward which was nowhere to be found, even when looking at my history where other five dollar rewards are present, when trying to scan my credit card to put it in, it never recognized anything so I had to enter it manually. I could go on.

Developer Response
Your request (#183519) has been received and is being reviewed by our support staff. We aim to respond to all requests within 1 business day. We appreciate your patience.To add additional comments, reply to this email.
I like Kneaders, but the app is glitchy and frustrating.
08/21/2020

Pa55

Please work on your app. It will not go horizontal on my iPad, says there’s a problem with my credit card when I know there isn’t, but when I try to put it in again, it won’t let me because it’s already in there, when I tried to order the special sourdough bread, it opens a new window and says I need to register and doesn’t put it with my other order, the same bread is not listed in the available breads under the bread section, there is no search feature, when I signed in it said that I got a five dollar reward which was nowhere to be found, even when looking at my history where other five dollar rewards are present, when trying to scan my credit card to put it in, it never recognized anything so I had to enter it manually. I could go on.
Developer Response 09/02/2020
Your request (#183519) has been received and is being reviewed by our support staff. We aim to respond to all requests within 1 business day. We appreciate your patience.To add additional comments, reply to this email.
Fails to send order in and forces saving CC info
10/03/2020

Hyzenth
When placing an order via the app, you have two options: save your cc number with rewards, or save it without rewards. I never save my cc info anywhere, and had already declined to save it in the app and allow Visa to share my transaction activity with Kneaders. It was even more frustrating that I didn’t have the option to decline saving my cc number when placing a pickup order. There are better ways to track customer rewards or allow people to place online orders than forcing people into divulging private and sensitive information.The finish the experience, when I went to pick up my order at the selected time, neither my order, nor my friend’s order (placed by her separately on her device) had been received by the Kneaders location. We had the receipts via email and were able to provide proof of the transaction and show that the order was placed at the correct location, but it defeats the purpose of placing an order to pick up when the store doesn’t even get it.Yes, you can choose to scan your receipts to get the rewards, but the process is even more involved than scanning a check for deposit for my bank. Then you have to wait a day or two for approval of your entry. It also doesn’t change the fact that in order to place an online order I was still forced to save my credit card info.

Developer Response
Thanks so much for providing your feedback. To clarify, you must save your card as a payment method in the checkout screen, however, you can always delete the card by going to the 'Registered Cards' tab, click 'Edit, then click 'Delete' next to the card to remove it. When you get a chance, would you mind reaching out to us at kneaders@thanx.com so we can investigate what went wrong with your pickup order? Thanks again and have a great day!
Fails to send order in and forces saving CC info
10/03/2020

Hyzenth

When placing an order via the app, you have two options: save your cc number with rewards, or save it without rewards. I never save my cc info anywhere, and had already declined to save it in the app and allow Visa to share my transaction activity with Kneaders. It was even more frustrating that I didn’t have the option to decline saving my cc number when placing a pickup order. There are better ways to track customer rewards or allow people to place online orders than forcing people into divulging private and sensitive information.The finish the experience, when I went to pick up my order at the selected time, neither my order, nor my friend’s order (placed by her separately on her device) had been received by the Kneaders location. We had the receipts via email and were able to provide proof of the transaction and show that the order was placed at the correct location, but it defeats the purpose of placing an order to pick up when the store doesn’t even get it.Yes, you can choose to scan your receipts to get the rewards, but the process is even more involved than scanning a check for deposit for my bank. Then you have to wait a day or two for approval of your entry. It also doesn’t change the fact that in order to place an online order I was still forced to save my credit card info.
Developer Response 10/09/2020
Thanks so much for providing your feedback. To clarify, you must save your card as a payment method in the checkout screen, however, you can always delete the card by going to the 'Registered Cards' tab, click 'Edit, then click 'Delete' next to the card to remove it. When you get a chance, would you mind reaching out to us at kneaders@thanx.com so we can investigate what went wrong with your pickup order? Thanks again and have a great day!
Surly employees and manager
01/09/2021

jehfbdjjsjdnhnebshsjfjn
I love Kneaders! I’m a regular. I stopped back at this particular location bc I saw some jewelry previously that I wanted to buy. I was able to find the jewelry, and also was happy to see some holiday items also for sale. As I was checking out, the attendant was not friendly AT ALL even though there was no line behind me and the restaurant was quiet. She was quite rude when I was trying to use my app and when I asked about additional discounts for damaged items. Then when I asked about the pricing for the ornaments she also curtly had her manager come over. I expressed my confusion and disappointment in how the holiday items were marked (they were labeled with the 50% already taken off instead of showing the original price AND the sign didn’t mention the 50% was already taken off), he didn’t apologize or admit that that could be confusing. In fact he didn’t say anything. He just walked away! I took my things and thanked them even though they didn’t have the decency to say anything to me. Such rudeness is appalling to me! I will never return to this location.
Surly employees and manager
01/09/2021

jehfbdjjsjdnhnebshsjfjn

I love Kneaders! I’m a regular. I stopped back at this particular location bc I saw some jewelry previously that I wanted to buy. I was able to find the jewelry, and also was happy to see some holiday items also for sale. As I was checking out, the attendant was not friendly AT ALL even though there was no line behind me and the restaurant was quiet. She was quite rude when I was trying to use my app and when I asked about additional discounts for damaged items. Then when I asked about the pricing for the ornaments she also curtly had her manager come over. I expressed my confusion and disappointment in how the holiday items were marked (they were labeled with the 50% already taken off instead of showing the original price AND the sign didn’t mention the 50% was already taken off), he didn’t apologize or admit that that could be confusing. In fact he didn’t say anything. He just walked away! I took my things and thanked them even though they didn’t have the decency to say anything to me. Such rudeness is appalling to me! I will never return to this location.
Update is not what I was hoping for.
06/19/2024

Bakery buddy
I think I even lost some of my rewards when it updated. I can no longer add in receipts from my purchases to go towards earning rewards like most of these kinds of apps. It looks like I have to scan my phone for all purchases to go towards rewards, which is less convenient. Perhaps I was just finally used to working with the old one, which definitely had its quirks? My biggest complaint of the old version was that you could only use reward points through app orders or chose for a dollar amount to go towards an in store purchase similar to a gift card. I haven’t been in store yet to see if that has changed, but it looks the same. It definitely looks like the rewards are streamlined. It now just has a dollar reward amount rather than a list of several menu items to choose from. I also no longer see the tiered levels of rewards, menus and offers. (So glad I was platinum and now it’s gone) Maybe if there was a tutorial or a FAQ section that might be helpful? I certainly don’t need a link to every social media site through the app! Even as a “valued” customer I received an email with a promotion that barely mentioned at the bottom the app had been updated. Wish there was more info of the changes and how the new one works. Perhaps as I play with it more, it’ll seem better? I’m just not sure how much time I really want to mess with it.
Update is not what I was hoping for.
06/19/2024

Bakery buddy

I think I even lost some of my rewards when it updated. I can no longer add in receipts from my purchases to go towards earning rewards like most of these kinds of apps. It looks like I have to scan my phone for all purchases to go towards rewards, which is less convenient. Perhaps I was just finally used to working with the old one, which definitely had its quirks? My biggest complaint of the old version was that you could only use reward points through app orders or chose for a dollar amount to go towards an in store purchase similar to a gift card. I haven’t been in store yet to see if that has changed, but it looks the same. It definitely looks like the rewards are streamlined. It now just has a dollar reward amount rather than a list of several menu items to choose from. I also no longer see the tiered levels of rewards, menus and offers. (So glad I was platinum and now it’s gone) Maybe if there was a tutorial or a FAQ section that might be helpful? I certainly don’t need a link to every social media site through the app! Even as a “valued” customer I received an email with a promotion that barely mentioned at the bottom the app had been updated. Wish there was more info of the changes and how the new one works. Perhaps as I play with it more, it’ll seem better? I’m just not sure how much time I really want to mess with it.

We have introduced changes to improve the mobile experience for all devices running the latest OS version.

Version 31.21.2025090401

09/10/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

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Kneaders App

Ordering & Rewards

Ratings & Reviews

What’s New

Version 31.21.2025090401

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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