Penmate is a trustworthy app that works great. I was happy to see that they print your emails and photos and actually mail them to the inmate. A physical letter and photos they can hold and keep is far better that electronic communications they can only see on a device. An actual letter feels more personal. Penmate does charge you, but it’s a reasonable fee for all the work they do for you. I recommend communicating with inmates responsibly with the full knowledge that facilities monitor and read all communication. I’m impressed with the Penmate app and company and recommend them 100%.

I am happy to be able to send a message to Lyle Menendez but wish I could actually be notified if he actually received it in stead of just knowing it was delivered to facility. Also requested it be sent thru email and it was sent thru postal service. I would be happy anyway as long as I know if he actually got it. The prison officials do a great job on responding to questions. Love this inmate app.

Don’t even waste your time this app is trash!! It makes no sense that I sent a letter one week ago and my letter still hasn’t even been sent. If you guys are going to offer shipping for letters why not give us the option to over might it or express it and just charge us an extra fee??? It shouldn’t be taking nearly two weeks for my letter to be sent. That’s not even including processing! They processed my letter for two days then they shipped it and every time I check the tracking it’s showing the same thing and the delivery date keeps getting pushed back. First it said it’ll be to the inmate on the 1st of June now it’s saying the 3rd of June…. At this point I’m done this is sad!

The messages go through pretty fast if you’re attaching some pictures that can go slower, but at least there’s a way to send pictures and stuff without waiting for the mailman