Love shopping at Bashas but today with COVID-19 most purchases are made through the self checkout lane with the machine asking have you scanned your Bashas card yet and your coupons??For those who don’t carry cards anymore and only use the phone, it is possible I believe to create a digital Apple Wallet card that can be held in front of a reader to register the card and even scan digital coupons or associate preselected coupons with the individuals digital card.Staples has an Apple Wallet card as does the east coast grocer Shop-Rite and maybe others. Maybe Apple can assist Bashas create something similar if the cost is reasonable.

I have option to shop at Bashas, Fry’s or Safeway. All within 2 miles. Both the Fry’s and Safeway app allow the shopper to create a list based on entering an item in the search bar and then the applicable options come up. Bashas does not let you do this. My Fry’ store I input milk and up come the available option in inventory. Safeway samething. Bashas I input milk and NOTHING came up. Really there is no milk of any brand or any kind at the store. Was trying to save myself from driving to both stores and wanted to go directly to the store that had the item I needed. The Bashas app thwarted my every attempt to see if they had Shamrock milk in stock today as Fry’s was out. After messing with the app for a half hour I realized this can’t be done. Your app designers need to do focus groups on how clients want to use the app. This app appears to only be good for coupons and only exactly what you type. Not user friendly experience.

My password didn’t save for some reason on my phone, so I was stuck trying to reset it. No matter how many times I tried, or what combination of letters, capitals, numbers and symbols I used, the “submit” button wouldn’t work. Even when I tried to send in a trouble ticket, I had to know my “thank you card” number - unlike most grocery stores, it was not my phone number, and I had no idea how to look it up. I was just trying to find out if they carried meat thermometers, and you can’t even search online unless you have an account! Then, when I tried to call the store, I kept getting pushed from department to department, and no one could just go and check for me. So, no functional app, poor customer service, and unfortunately the closest grocery store to us!

My Bashas app won’t open. I waited several minutes for the app to open and the latest update is a nuisance. When I last used the app I waited for a while and then set my phone down to get some things done while it worked to start. When I came back it was on the sign in page. I have a Touch ID password saver and the app does not recognize the saved password and user name. That is a real aggravation, then after you look up the saved password and painstakingly peck it in there is no way to stay signed in or use Touch ID to sign in automatically. Also there is no curbside pickup for the Payson store. Why advertise only to disappoint? The app went from useful to aggravating in one update, it used to keep me signed in and I could access my shopping list with a couple of taps. Now I cannot, boooo!!!