Upgrade your smart home life!
Be smarter and wiser with the brand new ThinQ
■ Build the kind of connected home you always wanted with ThinQ
The first thing to do on the all new ThinQ is to set up your home. Start by giving your home a name and choosing a wallpaper. Invite members so that your whole family can share and control the products of your home together.
■ Place appliances where you want
What’s a house with no rooms? Arrange your electronic appliances just the way you want in your rooms, living room, etc., and control them conveniently.
■ Pick and choose the alerts you want
The Notification board now shows product and service related alerts on separate screens, so you can choose which alerts to receive.
■ Frequently used features are now more secure
Security improvements have been made to features such as remote controlling, Smart Diagnosis, purchasing supplies, etc. Try them out now.
- The ThinQ app supports iOS 11.0 and higher. Smartphones using iOS 10.3 or lower must update their OS in order to use the latest version of the app.
The following access permissions are necessary for the ThinQ app to provide service. Optional permissions are not required to use the app but restrictions to certain features may apply.
■ Optional Permissions
- Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices
- Location: To obtain the device connecting Wi-Fi info when adding devices and search for weather info, current location, etc.
- Photos, Media & Files: To check the storage capacity of your smartphone for downloading the software of devices to add. Certain devices may also send and save images on your smartphone.
- Contacts: To verify user information when signing in to the app
- Camera: To scan QR codes
- Mic: Needed when using the smart diagnosis feature
■ Improved app and product connectivity.
■ Fixed the bug that was causing voice recognition issues on TV.
Ratings and ReviewsSee All
Works ok with smart oven
I have this for an oven and it’s ok just not really necessary. In theory you can preheat your oven remotely but you must first have the remote knob turned on your stove before you can use it, so you have to prepare ahead of time or I guess always leave your oven set to remote start. It can notify you when the oven is preheated but if I’m on VPN I don’t get notifications and can not connect which is kind of unfortunate. It also sent me an alert saying my oven needed to be cleaned, although it’s pretty much spotless, I’m guessing it just is a time response. Has a diagnostic feature which I’m not sure what it does because it runs really quick. Needs to offer options to fine tune the oven and update settings instead of doing them at the oven. Like adjust temp, turning off convection adjustment, updating clock.... This isn’t an app issue but one with LG, LG needs to release a firmware update to let you change how quickly the time button increases time. If you hold down briefly when adding time it does it in 10 minute increments.
Don’t get this
This is a little long, but it is a full description of chaos.
We just bought a new LG fridge, so I naturally loaded their Wi-Fi app. It seemed a little clunky to get going, but then evened out. I was a little concerned that they had their own network name, but it reverted to our home Wi-Fi when finished. That’s when the fun started, though. I started noticing my phone was acting differently, and finally, I couldn’t open apps that I’ve used for years. I kept getting a “Slow Connection” message in the app. I finally came to the realization that the last thing changed on the phone was installing the LG app, so I deleted it, but still had the same problems. In an Apple support site (accessed through my iPad where I hadn’t run the LG app) I was told to do a few things, one of which was to do a network reset. That started up, but froze with the Apple logo and a progress bar showing. I couldn’t even do a power down. After a trip to the nearest Apple store, where the staff graciously got me in w/o an appointment, we finally got to my latest iCloud backup, and was able to restore my phone to working order.
All this, from just trying to use an app. THIS IS A BAD ONE - DON’T USE IT!!!!! I just feel fortunate that I’m close enough to an Apple store to go get the help I needed. I’ve been using Apple equipment for over 7 years, and have never before needed to restore one from backup, but I’m sure glad I had it on.
Developer Response ,
This doesn't seem right. We want to take a closer look at this for you. Please send a note to firstname.lastname@example.org so we can connect. ^ST
Are LG WiFi enabled products worth the hassles-No
We have now owned our LG washer/ dryer nearly a year and have struggled to overcome issues with the app and the ThinQ product. Unless your are a network technician I would suggest you move on to a more rugged and thoroughly test WiFi enabled product line.
Issues like trying to get your washer and dryer to recognize your home network and stay connected plague us to this day. The app focuses more on trying to sell you consumable products like detergent etc then enabling you full control over your washer and dryer. On the latest iteration of the app they removed the ability to delete WiFi notifications of washer or dryer completed. If you think you can get help from LG customer service then think again. The overseas representatives have a worksheet process that they step through and if your issue is more complicated than they can resolve you may as well go consult your local clergy for a blessing on your machines in the hope of getting them to work.
Would we buy a LG product again. O, we would not. We have scratched our plan to replace the fridge, oven, dishwasher and microwave with LG and decided to select a well known competitor to upgrade our kitchen.
Sorry LG, you have lost me as a customer for all my future purchases.
Developer Response ,
Thank you for reaching out to us and for sharing your experience. We are sorry to hear that you’ve experienced difficulties after the most recent app update. These issues are being reported to our development team. We sincerely appreciate your patience while we work towards a solution. ^ST
- LG Electronics
- 239 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Albanian, Amharic, Arabic, Bosnian, Bulgarian, Burmese, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Uzbek, Vietnamese
- Age Rating
- This app may use your location even when it isn't open, which can decrease battery life.
- © LG Electronics
With Family Sharing set up, up to six family members can use this app.