◈ New ThinQ, Renewed ThinQ!
SmartThinQ has become ThinQ!
Look forward to the new ThinQ, from basic usability enhancements to the addition of new services!
■ House Needs Cleaning? No Worries!
If you're away from home for a long time or haven’t had time to clean, don’t worry!
Connect to the ThinQ app to look around your house, and schedule the robot cleaner to clean specific areas.
Just a few clicks on the ThinQ app, and you can relax.
(New features include Home View, Diagnostic Service, Status Check, Remote Control, and Power Saving.)
■ What Appliances Are Compatible With ThinQ?
Various appliances and loT devices such as washers, dryers, air conditioners, air purifiers, TVs, refrigerators, Kimchi refrigerators, Stylers, robot cleaners, ranges & ovens, dishwashers and dehumidifiers can be connected. Enjoy a smarter home with ThinQ!
※ Provided features may vary depending on the country and the product.
[Service Access Guide]
* Required Permissions
- Photos, Media, Files: Uses storage space when downloading the software for connected products, and to transfer and save photos for specific products
- Call or Call Settings: Used to automatically set the region and language, perform Smart Diagnosis and connect to customer service centers
- Location: Used to verify location when connecting Wi-Fi products
* Optional Permissions
- Contacts: Checks the account information when logging into the app
- Camera: Allows for recognition of QR codes
- Microphone: Used for the Smart Diagnosis function
* You can use the app even if you don't agree to the optional access permissions.
* If the app malfunctions after updating, reinstall and try again.
1. SmartThinQ has been changed to ThinQ. Stay tuned for new ThinQ.
2. Fixed bugs and improved performance stability.
Ratings and Reviews
One issue with Setup on our Fridge
I had one small issue with setup on our new Fridge; when our downloaded the app and followed the instructions, everything was going great at first. I was able to connect to the Fridge’s WiFi link, and when it asked for it’s password, I entered to one the app told me to enter, and the Fridge kept rejecting it, saying it was the incorrect password for my Fridge. I tried numerous times with this password after resetting my phone, the app, and my network, and each time, I kept getting the same error, so I contacted these the manufacturer and was told the password for my Fridge was totally different than the one the app was saying, so I started the setup again, with the new password this time, and it was accepted first try. I was then asked to connect the Fridge to my Home Network, which was no issue, and then the Fridge went through all of it’s updates and other connections, and I was good-to-go.
This all has some serious issues design wise. Very odd stuff like I have the ability to start a wash from the app, but not being able to start the drying cycle killing the convenience a smart app provides by making pretty useless since I have to get back home to finish the wash/dry cycle. The app is in Spanish for some reason and no option to change language (set up was in English though). There are many options in the app that reflect the actual buttons and function I can use on my washer/dryer combo, but about 90% of them are greyed out in the app without explaining why (it only lets me start a regular washing cycle which is just one of about 15 washing modes the machine has). Another dumb thing is that I need to physically push a button on the machine called remote mode to be able to use the app to set up a load and even dumber is the fact that while this remote mode is enabled I can’t monitor the was/dry cycle, it’s set up in a way where you can either control the machine with the app or monitor the wash/dry cycle with the app, but never both unless I walk to the machine and switch modes.
The only nice thing is that I get a push notification when the laundry load is done.
Please get your act together LG.
Turns out my laundry load was too small and so the moisture sensor thought the load was dry. Even though that’s not a system malfunction I appreciated that the tips right after the test suggested this happens normally with small loads and suggested I use a timed dry. I think it was helpful to run the diagnostic right after the issue, it’s programmed well enough to troubleshoot the contextual situation apparently and suggest appropriately for it!
The only reason I didn’t give it a five was that the last time I had an issue, the heat wasn’t working at all but it still said all was well, even though it was being powered, eventually I reset all the circuit breakers and cleaned lint that was lodging under the lint trap. I think the circuit breaker reset was the trick that time.
Overall I’m thankful for the system!
- LG Electronics
- 171.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Albanian, Amharic, Arabic, Bosnian, Bulgarian, Burmese, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Uzbek, Vietnamese
- Age Rating
- © LG Electronics
With Family Sharing set up, up to six family members can use this app.