isolved People Cloud 4+

Terrible user experience

I feel like this AP has a different user experience every time I use it. Some times it sends me to a website, sometimes it asks for my thumb print, sometimes it tells you you need to download someone else’s AP to authenticate that you are in fact you. Terrible consistency, no check mark that says “remember me” has ever remembered me. Some times it just doesn’t even log that I punched in making me have to double check all of my hours and my punches. This is a burden that should not fall on the employee. They need to do better.

I have revised my review to three stars because this AP now works as intended.

Developer Response ,

Hello - We are sorry to hear you are experiencing this inconsistent login. Please reach out to us at reputation@isolvedhcm.com so we can get you the assistance you need!

Awful User Experience

The log in process changes on the daily. Do I need to get a text message to verify my log in, probably. Will this be needed tomorrow, who knows? Every time I log in is different and I have to verify myself at least three separate times. All this is fine but it doesn’t ever remember me, meaning that every log in is a brand new experience for this app. I just want it to recognize my Face ID, or my use name, or my password. But why must I confirm ALL THREE ever single time I try to clock in for work. I’m having to try logging in ten minutes before I need to just so I can make sure I get logged in on time! I would use something else but this has been forced on us by our company and everyone is absolutely hating this experience. They even sent out representatives to teach us how to use the system and even they couldn’t figure it out easily. It would help if there weren’t three different sites all claiming to be isolved. Isolved isn’t solving anything!

Not that great

The application is not that great like the title says every time I need to clock in or out for any thing It asks me to go through the entire login procedure. It will not let me set up Face ID to make it easier to login every time I need to do something on the app. In my opinion it has poor functionality. For example, there is no way to turn location services off once you’ve turned them on. I actually deleted the app and went back to the bookmarked version I was using before. The new color scheme is ugly so is the new layout.