My Ride K-12 4+

I checked the app one day and it said that the bus was gonna be late, so I stayed at home. The map said that the bus was no where near our neighborhood and it was driving way off course. So I step outside to check and then I see my bus come out of nowhere and next thing you know I had to run into my house and grab my stuff and then run all the way to the next stop. My legs and lungs were very exhausted from the running. The whole time I thought my bus was in the middle of nowhere as said on the app, but instead it was standing right in my eyesight. Next time you make an app, make sure you tell us there will be a back up bus or at least tell us the real location of the bus.

We are sorry to hear this! We certainly don’t want this to be your experience. We know tracking the bus is important. We do currently support showing a different assigned bus (like if the district had to do a substitute), but this assignment is controlled by your district. If you want to leave us feedback through the application so we can find your district, we can get in contact with them on your behalf.

This app was advertised as realtime updates and notifications with the very useful ability of tracking the progress of my kids’ school bus. It failed miserably at each of those tasks. For instance, the app did not adjust the bus’s drop off time to reflect their school’s half day on their first day of school. Students were released from school at 10:30am, yet the app kept the time listed as a 3:00pm release. That seems like a simple (and crucial) “realtime update” to make. I also received zero notifications. Nothing when the bus left the school or got near us. (And again, nothing about the half day.) Finally, there’s the ability to track the progress of the bus — a remarkably useful tool — that, you guessed it, didn’t work. Instead of receiving the bus’s location when I selected “bus location” I was treated to a static map of my house and the school, which never once featured anything even resembling a bus let alone a moving location marker that could, I don’t know, tell me my kids’ “bus location.” This app is a total failure. In its present (useless) form I don’t see the point of it. It is simply a collection of erroneous, static times with no actual communication, no notifications, and no “bus location.” It’s an app that could of (should of) been an email — instead of wasting space on my phone.

We are sorry to hear this! Most of what you are saying needs to be updated by your district for it to work. For example, if an early dismissal is not entered into our system, we can't update the times, which means we have the wrong times to send notifications, and the wrong times to make the bus location available. It creates a domino effect of bad information that we cannot control. If you want to leave us feedback through the application, we'd be happy to work with you more to understand the specific issue that happened at your district and see how we can improve!

The app is okay. It doesn’t actually track the bus or where it’s at. It has pick-up/ drop off location with a wide time range which makes it confusing to know what time the bus is coming. It doesn’t tell you your bus # under details. The message center is pointless because they don’t respond.

Thanks for the feedback! We do support tracking the bus, but only if enabled by your local school district. We also have made improvements to the pick up and drop off times UI in the next release, so please tell us what you think! Lastly, the message center isn’t controlled by us, but it is setup and goes to your local school district. If you have any more questions or suggestions, please leave us feedback through the app so we can get in touch!