myORCA 4+

I appreciate that I can instant load my orca card on the app, but I have had trouble doing many other functions. The app logs me out of my account after every use, and does not integrate successfully with any password saving systems, which is a huge barrier to me using it. I realistically never want it to log me out of my account on my phone. Additionally, the auto-reload feature is full of bugs. I’ve tried to work around them by pre-adding payment options, etc, but it won’t let me set up an auto load without a backup payment, and it won’t let me select any backup payment options when I try to do so. Overall, the app is lacking the intuitive and trustworthy user experience required for the functions it provides.

First off, thank you SO much for this app. The fact that I don’t have to go to physical place to refill the card is a dream, and I love it dearly. However, I’m in a pickle where it wanted me to update my billing address for paying with a personal card on Apple Pay, and I did that, made sure it matched in my Apple Pay settings and the Orca app, and it still won’t work or update-keeps saying “update billing address” where I would normally use my fingerprint to process the payment.
Thank you to anyone who sees this, I don’t know nothing about tech but am so grateful for all you all do 💞💞💞
Permission to email or fix or whatever ya gotta do, did everything I could/what it prompted me to do.

I just moved back to PNW after 20 years away and was shocked at the state of transit options in the area (for a region that prides itself on being so green, everything is 120% car based!) in general, but payment options specifically.

Every other major metro area, I wave my phone or watch as I walk past and the machines take care of it. Not here! You have to buy a special card, that’s only available in limited places, and you have to pre fill it as you go.

That said, I respect this app as the system admins have acknowledged these issues and have a roadmap to address them. Granted, that roadmap is long and winding to avoid stepping on the toes of any of the corrupt, unnecessary profit takers along the way, but they have a plan to at least make the payment system better.

Except this app, which is very much limited as the other reviewers have noted, just locked me out, saying my credentials are invalid. The help system ONLY offers me a password reset, but that says my email address isn’t recognized.

But I CAN still log in on the website, so obviously the app is just busted. Cool.