MySparklight

Name: MySparklight
Rating: 2.1 (161 reviews)
Author: CableOne

Utilities

Only for iPhone

Free · Designed for iPhone

161 Ratings
Ages

4+
Years
Category

Utilities
Developer

CableOne
Language

EN
English
Size

39.3
MB

iPhone

Get ready to connect to what matters most with the MySparklight app! Seamlessly manage your Sparklight services with just a few taps. Update your profile, view plan details, and pay bills effortlessly. Plus, optimize your network's performance with alerts, speed tests, and troubleshooting tools. And if you need help, our customer support team is just a tap away. Download now and take control of your internet experience!

Ratings & Reviews

2.1

out of 5

161 Ratings

MY UNHAPPY SPARKLIGHT NETWORK
07/07/2025

BLONDE BUNNY USA
My husband and I had to relocated to New Roads back in March 2017 after the August 2016 Flooding Ordeal which was a major life changing event for us because we were Celebrating Our 25 Anniversary and less than 8 hrs it turned into Happy Floodiversary Honey we’re homeless lost everything starting over in life again with nothing. We were THANKFUL for the friends who offered cute house near Hospital Road in NEW ROADS but we were told ISP AT&T wasn’t available so year 1️⃣ was a HUGHES NET NIGHTMARE! SEPT 2018 our original service was activated and we had no complaints about our new 🛜 provider. OCTOBER 2023 we responded to the Promotional Offer BETTER, FASTER, MORE AFFORDABLE WHOLE. 🏡 WI-FI . After speaking with CUSTOMER SERVICE SPECIALIST (TERRY MEYERS) located in the Missouri Office The appt was scheduled for Service Technician to swap out the outdated Wireless Router &install new HITRON ROUTER with UPDATED SPEED & SAVING 💵 NEXT 12 MONTHS 🤬🤯🤬 WHAT A GREAT WAY TO TOTALLY DISAPPOINT AND UPSET THIS 🏡

Developer Response
I’m really sorry to hear about your experience—that’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email us with your account number, primary account holder's name, service address and contact info? We recommend referencing this review platform as well in your message.I’m here to help however I can and will escalate this issue once the requested details are sent to our inbox at SparklightCares@sparklight.biz. Thank you!
MY UNHAPPY SPARKLIGHT NETWORK
07/07/2025

BLONDE BUNNY USA

My husband and I had to relocated to New Roads back in March 2017 after the August 2016 Flooding Ordeal which was a major life changing event for us because we were Celebrating Our 25 Anniversary and less than 8 hrs it turned into Happy Floodiversary Honey we’re homeless lost everything starting over in life again with nothing. We were THANKFUL for the friends who offered cute house near Hospital Road in NEW ROADS but we were told ISP AT&T wasn’t available so year 1️⃣ was a HUGHES NET NIGHTMARE! SEPT 2018 our original service was activated and we had no complaints about our new 🛜 provider. OCTOBER 2023 we responded to the Promotional Offer BETTER, FASTER, MORE AFFORDABLE WHOLE. 🏡 WI-FI . After speaking with CUSTOMER SERVICE SPECIALIST (TERRY MEYERS) located in the Missouri Office The appt was scheduled for Service Technician to swap out the outdated Wireless Router &install new HITRON ROUTER with UPDATED SPEED & SAVING 💵 NEXT 12 MONTHS 🤬🤯🤬 WHAT A GREAT WAY TO TOTALLY DISAPPOINT AND UPSET THIS 🏡
Developer Response 07/08/2025
I’m really sorry to hear about your experience—that’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email us with your account number, primary account holder's name, service address and contact info? We recommend referencing this review platform as well in your message.I’m here to help however I can and will escalate this issue once the requested details are sent to our inbox at SparklightCares@sparklight.biz. Thank you!
Frustrated and Disappointed
07/04/2025

Princ3ss4life
I’ve been a Sparklight customer since it took over fidelity and I can confidently say the service is terrible. The internet is constantly going out, often at the most inconvenient times, and yet, every month, the bill arrives right on time, with NO discount or acknowledgment of the outages. And when the service is working, it’s slow, unreliable, and nowhere near the quality you’d expect for the price.The billing system is another major issue. Sparklight charges you in advance for the upcoming month, regardless of whether the service even works properly. It’s incredibly frustrating to pay full price for spotty or nonexistent service, especially when they make no effort to notify customers of outages in the first place.The app is practically useless. There’s no live chat, no real way to get help unless you call, and even then, you’re stuck on hold forever, listening to a message that falsely claims, “There are 0 people ahead of you.” The entire customer service experience feels like an afterthought. At this point, the quality has deteriorated too much to justify the high cost. Between the unreliable internet, poor communication, and clunky app, I’ve had enough. It’s time to switch to a provider that values its customers and actually delivers what it promises.

Developer Response
Hello, I’m really sorry to hear about your experience—that’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email us at SparklightCares@sparklight.biz with your account number, primary account holder's name, service address and contact info? Please reference this review when reaching out. I’m here to help however I can.
Frustrated and Disappointed
07/04/2025

Princ3ss4life

I’ve been a Sparklight customer since it took over fidelity and I can confidently say the service is terrible. The internet is constantly going out, often at the most inconvenient times, and yet, every month, the bill arrives right on time, with NO discount or acknowledgment of the outages. And when the service is working, it’s slow, unreliable, and nowhere near the quality you’d expect for the price.The billing system is another major issue. Sparklight charges you in advance for the upcoming month, regardless of whether the service even works properly. It’s incredibly frustrating to pay full price for spotty or nonexistent service, especially when they make no effort to notify customers of outages in the first place.The app is practically useless. There’s no live chat, no real way to get help unless you call, and even then, you’re stuck on hold forever, listening to a message that falsely claims, “There are 0 people ahead of you.” The entire customer service experience feels like an afterthought. At this point, the quality has deteriorated too much to justify the high cost. Between the unreliable internet, poor communication, and clunky app, I’ve had enough. It’s time to switch to a provider that values its customers and actually delivers what it promises.
Developer Response 07/07/2025
Hello, I’m really sorry to hear about your experience—that’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email us at SparklightCares@sparklight.biz with your account number, primary account holder's name, service address and contact info? Please reference this review when reaching out. I’m here to help however I can.
Service
09/24/2025

shlamadingdong
When are we getting access back to the “service” part of the app. I like to see what my speed is running at in comparison to what it should be. Also, it lets us know if they’re are any problems on yours or our side of things. Would help your customers better understanding where issues are coming from rather than bombarding the phone lines all day.

Developer Response
Hello! Our Digital Strategy Team is actively working to bring back the Services tab in both the Customer Portal and Mobile App. While we don’t have a go-live date just yet, you can stay updated through our release notes section here: Online Customer Portal -https://bit.ly/3KkNCKP + Mobile App: https://bit.ly/3VVNR1r You may also submit feedback to our team directly through the app: https://bit.ly/47Q2uL7 We know how important these service features are and truly appreciate your patience.
Service
09/24/2025

shlamadingdong

When are we getting access back to the “service” part of the app. I like to see what my speed is running at in comparison to what it should be. Also, it lets us know if they’re are any problems on yours or our side of things. Would help your customers better understanding where issues are coming from rather than bombarding the phone lines all day.
Developer Response 09/25/2025
Hello! Our Digital Strategy Team is actively working to bring back the Services tab in both the Customer Portal and Mobile App. While we don’t have a go-live date just yet, you can stay updated through our release notes section here: Online Customer Portal -https://bit.ly/3KkNCKP + Mobile App: https://bit.ly/3VVNR1r You may also submit feedback to our team directly through the app: https://bit.ly/47Q2uL7 We know how important these service features are and truly appreciate your patience.
Sparklight is the best ISP we’ve ever had
08/02/2024

35810
We've been in this service area since 1984. During this time we've had multiple Internet service providers. Sparklight's pricing, performance and support is by far the best of any ISP we've ever had. I've just downloaded the Sparklight app and taken a quick look. It looks to have everything needed to determine billing, outages and health of the system. Unlike some of the other reviews, I have had no difficulty logging in to the app or to the website account. I pay via the website each and every month without any issues whatsoever. Congratulations to Sparklight management, staff and to the web and app development teams, and thank you for excellent Internet service at a very reasonable price.

Developer Response
Thank you for sharing this great experience. We will be sure to pass along your kind words.
Sparklight is the best ISP we’ve ever had
08/02/2024

35810

We've been in this service area since 1984. During this time we've had multiple Internet service providers. Sparklight's pricing, performance and support is by far the best of any ISP we've ever had. I've just downloaded the Sparklight app and taken a quick look. It looks to have everything needed to determine billing, outages and health of the system. Unlike some of the other reviews, I have had no difficulty logging in to the app or to the website account. I pay via the website each and every month without any issues whatsoever. Congratulations to Sparklight management, staff and to the web and app development teams, and thank you for excellent Internet service at a very reasonable price.
Developer Response 08/15/2024
Thank you for sharing this great experience. We will be sure to pass along your kind words.

Bill Explainer: You can now access the Bill Explainer tool from Billing , located at the bottom of your Bill Breakdown. The Bill Explainer helps you better understand your bill by explaining charges and highlighting any recent changes. Accessibility Improvements: Accessibility improvements and fixes to enhance screen reader support, interactive components, and overall usability for users relying on assistive technologies.

Version 25.2.0

Mar 16

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics