iPhone Screenshots

Description

Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.

Features include:

OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area

ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts

ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year

SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts
- Enroll in and manage billing and outage alerts

*Logging into the SWEPCO app requires an active account that is registered online at SWEPCO.com

What’s New

Version 1.18.9

This release includes the ability to provide notification for planned application maintenance/outages and a fix for viewing Energy Usage information.

Ratings and Reviews

2.3 out of 5
38 Ratings

38 Ratings

Lorelie : Crazy D ,

Still doesn’t work.

I’ve been deleting this app and redox loading it the past 4 months just to log in on the website. When will an update actually make the app work?

wjhansen ,

Totally useless

I would be shocked if anyone under the age of 53 works for Swepco. Whoever is making decisions here has obviously never paid a bill any way other than by phone or mailing in a check. Paying online is always a nightmare auto pay LITERALLY (and I mean literally) never works. I thought, maybe I’d try out the app, I mean they have one so that’s a start...PSYCHE, it just redirects to the website. If I had any other option I would get my electricity from another business. Maybe I’ll just get some solar panels and candles.

Kkitty113 ,

No point to this app.

There’s no point to this app besides a bill checker.
You can’t pay on the app, it redirects you to use a web browser and it doesn’t even log you in for payment ease.
Instead I’m having to memorize my account number (because you can’t even copy the account number and paste it from the app) and pay online just as I would with my browser.
This app only is designed to take up space on your phone and redirect to a browser, no ease of use, no features.
Lazy work, uninstalled.
Wish I could choose a different power company.

Developer Response ,

It is unfortunate to hear about your experience. We do allow our customers to pay their bill for free in the app by using their bank account. Customers can also report an outage/safety hazard, view your energy usage, manage your preferences, switch accounts and more. We appreciate your feedback and hope you decide to try it again.

App Privacy

The developer, American Electric Power, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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