Night Owl X 4+

Horrible app updated

It only works when it feels like it. Doesn’t tel me wen. Person is at the door or in the driveway. Doesn’t let me play anything back or view live . It just spins and nothing happens. What a waste of money on an expensive security system to not be able to to view what’s going on 3/4 of the time. For what i paid for the system and its own internet service so it could work Efficiently i could of purchased adt or ring door bell and related devices. No one seems to have a problem with the ring app. If i need to sit home and watch the computer monitor it’s pointless to have the system. If I’m home i don’t need to see what’s going on . I am here. Bunch of trash.
Called in to try to resolve the problem and the customer service rep was disrespectful as well as inappropriate telling me to remain professional when i told him i wanted the supervisor then i was placed on hold for 20 minutes until they hung up on me. What a disgrace. I was told i should be happy the app is free. If it doesn’t work i would rather pay for an app that works. Apparently that was unprofessional of me and his comment if i should be happy the app was free is why i asked for the supervisor. I will be no longer using this hunk of crap once i can get an appointment with adt. As well as these ppl should be ashamed of how they treat their customers . Their system was well over $300 when i bought it. Plain disrespectful company.

Developer Response ,

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18663901303? We'll get you up and running.

Go with night owl don’t buy a nest or any crap product get NIGHT OWL

I appreciate all the work you guys have and put into development of yalls product. Ever since I got my system and got it set up it’s always worked for the majority of the time. I used to have minor issues with remote viewing if I hadn’t been on my WiFi network for a while but as time has went on I get happier and happier with my app and system. It has done nothing but get better and better and I hope that things continue to just improve! I have many ideas I could give y’all for added little bonus app features that I think would be very useful but none the less you’ve made a life long customer out of me!! Very satisfied and to anyone looking at those nest door bell cams and the other cheapos on the market DO NOT WASTE YOUR MONEY ON THEM. Spend the extra little bit for the customer support, quality and integrity that night owl has in its product. I’m just a regular guy and I’ve had my 4 cam wnvr system for a couple years or something like that and I’m truly shocked at the improvements they’ve continued to make and in today’s world you don’t see that very often.

Happy holidays night owl thank ya for providing me a reliable way to film the idiot thieves trying to steal my packages off the porch. (Btw the two way audio on the cameras really comes in handy when they try to do that) 😂🤣🤣

Worst update ever

The settings to view default camera doesn’t not work. When I open the app I only see one camera then have to switch manually to see more cameras views. No matter how many times I save the setting everything I open on see one camera. Who ever made this update and approved it needs to be fired. I see hundreds of bad reviews of the update yet nothing has been fixed. Also says can’t view someone else is in playback. I’am the only one who has access to my camera. Also I can’t even take one of the cameras of notification anymore. App takes a long time to load, some playback view only does the 15 don’t refresh. I’ve contacted Tech support and their response it’s your internet or WiFi, it’s a bunch of bull the system is thing hooked up too the WiFi, it’s this update. Also asked how can someone be in playback and if they can tell me if there is another person logged in they said no but there is a max of 3 devices that can be logged in. My phone is the only log on. Such crap tech service and security system. Going to have to buy a different brand camera system as this flaw is a security risk not to be able to see all cameras at default sign in and someone else in playback. I’ve contacted

Developer Response ,

Hello, we apologize for the experience our application is having minor difficulties which will be fixed, our engineers have been working to offer you the best application service.
Thank you for your patience