Night Owl Protect 4+

I’ve had this system for almost 2 years and even tho it comes with no audio, it’s been somewhat okay otherwise.
Well, I guess the app updated, and now if I want to review something that happened 30 seconds ago, there’s no option to anymore. That feature was highly difficult to use via the app, but I was happy to have it. How are you supposed to feel secure if you can’t go back to see what happened on each camera? Before the downgrade or “update”, my cameras recorded 24/7
It may have reset the choices I’d selected, but I cannot find where I can see the days, weeks timeline like before. It only shows “events” where it detects human and absolutely nothing is happening on screen, or times where me or my boyfriend have left and walked around the areas of camera view & it doesn’t record or pick up a person or movement. It has potential, but if that feature, the only feature I liked about it is gone, plus I still have to figure out what “extra” parts/cables I have to additionally buy to get sound, then I’ll just go with another brand/entirely. (My Ring doorbell system does all of this with 2 way audio & for a lot less money). Hopefully I’m just not seeing the timeline review option since the update and it’ll show back up very soon somewhere in the app.. Thank you

Hello Familytradition8383, Thank you for using Night Owl. The time Line (the function you mentioned above) can be accessed via the event page. From the live view, click More Event, and you can see the timeline icon in the top right of the screen. We are also making change in the Time line feature, to make is more friendly to use. This will be release late August. Night Owl Tech team.

Just replaced a 7 year old night owl system with the new 8 channel 4K wired cameras. Setup was very easy. I had one glitch in the app after installing, 24 hrs after installation the app said that said no device added and couldn’t connect. I reloaded and is fine as of now. I have one bad camera that the light and night vision doesn’t work, I tried another camera on that channel and it works. Waiting to get a email from warranty department on replacing after calling this morning. Only con I would say with the camera system is that the cameras themselves although very clear picture compared to my old 720k, they seem very cheaply made. The old ones were all metal and strong, these are all plastic and very light. Only time will tell how they hold up to the elements all of which were fully exposed, the 7 year old cameras I had were still in good condition after going through all the years of temperatures as low as -6f up to 110f and in direct sunlight, heavy rains and snow.

Hi bobby onf - I'm sorry for the issues you are having with your Night Owl Product. Most security camera systems are typically only supported by the app from the manufacturing company. Have you reached out to our Tech Support for help? Please, contact our technical support team at +18663901303
Regards, Night Owl team.

Have spent months yes months working with this company to solve recording issues with their product. First if you are having an issue adjusting the zone sensitivity for each camera under record settings it’s not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting. They tried to play it off as a phone issue. Nope. Ultimately they didn’t address the issue and implied a refund and then recanted because it went past 30 days even though we had been working the issue. To make matters worse during the troubleshooting they shipped me a replacement nvr and put it is a large usps mailer box with absolutely no packing material. Ultimately this was not a fix. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity. Just so you know they use the same software on all their kits so I would avoid them all together. If I could give 0 stars for this company I would. Absolutely terrible experience and product.

Update: I have confirmed that the sensitivity adjustment issue is had by other customers as posted by other reviews. If you have one of these systems try and adjust the sensitivity under the camera. If you set it and come back it will likely adjust itself. Initially it was doing it to the next level up but now it does it on the lowest setting. It will adjust to medium.

We’re truly sorry to hear about your experience with our product. We understand your frustration and we appreciate your patience in working with us to resolve the issue.

We acknowledge that there seems to be an issue with the zone sensitivity settings on our cameras. We assure you that we are taking this feedback seriously and are working diligently to address it. We understand that this has caused inconvenience and we apologize for that.

Regarding the packaging of the replacement NVR, we apologize if it did not meet your expectations. We strive to ensure that all our products reach our customers in perfect condition and we will review our packaging process based on your feedback.

We value all our customers and your feedback is crucial for us to improve our products and services. We’re sorry that we couldn’t meet your expectations this time, but we hope to have the opportunity to serve you better in the future.

Best Regards, Customer Support Team