Night Owl Protect 4+

The app is not working just bought. Cameras followed all instructions. It worked at first, but once connected Internet and open the app to view cameras I get a message saying Oops Something went wrong Please check the Internet connection For your phone and device. Update. My app is up to date still same issues. Not only that but it says cold night vision all I see is black and white even with ambient color. It’s morning more sun is coming up still black and white. I can’t schedule a record without having the app. And there’s no rewind for play back. One camera keeps getting disconnected and keep getting false notifications every 5 min saying it’s captured a face and or human pay back there’s nothing there. I wish I could return them or at least trade in for something else better. And it too bad they don’t have any ptz cameras.
I know I can’t return it to the store since it’s past a few weeks could. I return it to the manufacture for a full refund since I’m Jaír completely satisfied??

Hi,
Please, update the app to the latest version on the App store

This is possibly the worst surveillance system you could ever invest your time or money into. I spent the past few days to make this system work and everytime I had an issue there was no simple solution. First off, this company wants you to primarily use their app to use their product. This is a problem if you set up your system manually before attempting Bluetooth. Essentially, you can get locked out of the system. The product does not have a physical factory reset button, which is a big issue when you get locked out. The technical support contact system is also poor. Calls are ended before they go through to the representative, and the callback option rings for a second before they move on. I tried searching for an FAQ or instructional guide to reset on my own, but there were no resources available. Thankfully the chat support technicians are more reliable than the phonecall support, so they were able to talk me through the steps. The app has poor cross-platform connectivity. If you do something on the website, the app won't register it (such as registering a device). Personally, this app and their products are not worth the trouble. Save yourself the hassle and go somewhere else.

Hi,
We apologize for the issues you are facing, wee have tools to reset your own password through our website. please visit https://support.nightowlsp.com/hc/en-us/articles/12354788488987

After troubleshooting with my Internet provider I discovered that night owl system causes me to lose Internet connection on my phone. The night owl app is causing it. How to stop this from happening… other than not all wifi connection to the app…does anyone know? Seeing all the reviews kinda concerning… is there any humans in tech support at night owl to help with this???? Also no recordings are made by system. And yes app takes forever to load to view once you get an alert forget it… by then person who attempted entry could be gone. What is this? A joke??? I wish we hadn’t spent the money or time….

Update: We are finding that it takes pics of random stuff claiming it’s a human, face, or motion. Also…Our dog is a “vehicle”… but the pic does not show our dog. When you are actually out and about around the cams it is very few notifications. Also it’s 2 min slow in response. Kind of alarming if someone enters property.
Still have not figured out how to record. Customer service not helpful and info in package and online isn’t very helpful.
An alert when someone turns off system would be nice as well. Very costly for something that is not very precise with alerting or recording.

Hello, We are sorry that you feel that way regarding why your internet connection keeps going off on your mobile phone. please, note that it is technically impossible for any application to (control),meaning turn off or on your internet access or carrier access signal to your mobile phone. for further assistance over your product please contact our technical support team at +18663901303
We'll get you up and running.