NissanConnect® EV & Services 4+
Nissan North America Inc.
Designed for iPhone
-
- Free
Screenshots
Description
The NissanConnect® EV & Services** app is designed especially for owners and drivers of the Nissan LEAF®. The NissanConnect EV & Services** app lets you manage the unique features of your LEAF like charging the battery, adjusting climate controls and checking the battery status, all from your mobile device. You can also personalize the app dashboard with the features that you use the most.
LEAF drivers require an active subscription to access the features of NissanConnect EV**, but it is complimentary for the first three years of ownership.
NissanConnect EV & Services is available for the following models and trim levels (Model Year 2018-2023):
- LEAF SV
- LEAF SV PLUS
- LEAF SL PLUS
Model year 2018-2023 LEAF owners require an active subscription to NissanConnect EV with Services** powered by SiriusXM®. As an added security measure, a PIN is required before the Remote Door Lock/Unlock feature can be used. This PIN is established when enrolling in NissanConnect EV with Services**. If you have not yet enrolled in NissanConnect EV with Services** or need to reset your PIN, download the NissanConnect EV & Services app or visit www.owners.nissanusa.com.
For more information on set up and using the NissanConnect EV & Services** app visit www.owners.nissanusa.com or contact a NissanConnect EV Customer Support Specialist at (877) NO GAS EV , Monday through Saturday, 7 a.m. to 9 p.m. Central Time.
Have feedback? Open the main menu in the app and click "HELP & SUPPORT". From there, you'll find methods to reach a NissanConnect EV Customer Support Specialist, like by calling (877) NO GAS EV or by sending an email to Nissanownerservices@nissan-usa.com. Please make sure to mention your device type to ensure that we can properly address your feedback.
This app allows model year 2018-2023 LEAF owners to access these features**:
•Remote Start Charge
•Remote Battery Status Check
•Remote Climate Control On/Off
•Remote Climate Control Timer
•Plug-in Reminder Notification
•Charge Complete Notification
•Route Planner
•My Car Finder*
•Remote Door Lock/Unlock*
•Remote Horn & Lights*
•Curfew, Boundary and Speed alerts*
•and more
Please see important information below on 3G cellular network discontinuatio impacting MY11-17 LEAF vehicles***.
Please note that the Apple Watch app is a companion app and cannot be used without first downloading the iOS app and logging in.
* Feature availability is dependent on vehicle model, trim level, packaging and options.
** Available services/features may be shown. Use feature only when safe and legal. Compatible device and service required. Subject to third party service availability. For more information see http://www.nissanusa.com/connect/legal
***The NissanConnect Services telematics program is affected by AT&T’s decision to discontinue its 3G cellular network. As of February 22, 2022, all Nissan vehicles equipped with telematics hardware compatible for use with the 3G cellular network will be unable to connect to the 3G network and unable to access the NissanConnect Services features. Clients having purchased a Nissan vehicle with this type of hardware must have enrolled in NissanConnect Services prior to June 1, 2021 to activate the service to have received access through February 22, 2022 (access is subject to cellular network availability and coverage limitations). For more information, please visit http://www.nissanusa.com/connect/support.
What’s New
Version 7.9.7
What's New:
- Miscellaneous bug fixes and performance improvements.
Ratings and Reviews
Dead in the Water
App says, “The email address provided is already in our system. Please provide another address.” It was entered correctly. I am the only one on the planet with this address as far as I know. I have had this address since the mid 2,000’s. I have never encountered this before. I have never had any association of any kind with Nissan before. I have never driven a Nissan vehicle before, let alone owned one. This app is dead in the water before it even got started.
UPDATE: Turns out, the dealer had registered my email address but neglected to tell me or provide the password. It took a good 30-40 minutes on the phone with customer service to straighten it out, and it wasn’t easy. In the end, I was finally able to reset a password and get signed in. I recommend doing this on a PC, not a mobile device if anyone else encounters this.
So far, the app is interesting, but there is a learning curve. I’ve had the car less than a week, and the app has been useful to monitor charging at home. At first, it would fail to update on reopening. Had to sign out and sign back in to make that happen. But now the reload button is doing the job.
The app is competent but not great
The biggest complaint is that the app is very slow to update, whether attempting to get your current state of charge, turning on climate controls, etc. at least a recent update changed the app so opening it will automatically refresh its status, which was a good move.
Sadly, you cannot select the color of the Leaf in the app to match your own. Why not?
I wish that I could also set up charge schedules from the app. For instance, if I have a charge schedule for 7pm-10pm every day, but want to add more charge outside of those hours, I could either go into the car and disable the timer, or hit “start charging” on the app, but I can’t set a timer within the app. I should be able to select a charge time or percentage from within the app. The widget controls and Apple Watch controls are essentially useless - they take multiple times longer to update and often don’t work.
Slow communication with the car
This app is pretty limited in what it does, the most useful to me being setting the cabin temperature in winter and checking charging status at work so I don’t hog one of the only two level 2 chargers at work all day. I like to take my 2023 Leaf SV+ off the charger as it nears 100%. But the app is very slow to update the status of the battery. I guess Nissan is polling the car through its cellular connection or a satellite connection, because I can’t log the car into the WiFi network at work. So maybe those methods are time consuming but it takes about five minutes to update the battery status, which is very annoying. It seems like there’s room for improvement in efficiency.
App Privacy
The developer, Nissan North America Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Nissan North America Inc.
- Size
- 156.2 MB
- Category
- Lifestyle
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Watch
- Requires watchOS 5.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022 Nissan North America Inc.
- Price
- Free