NYSEG 4+

I was able to make a payment easily, for an advance date. This is a nightmare on some web sites, let alone apps. I logged in with existing NYSEG web info and didn't have to create another account, which also made it simple to use. The format was clean as well. Face ID was not complicated and they automatically put asked if I wanted to log in via FI in the app. This is another option that isn't smooth in other apps. I love the idea of being alerted about power shortages in my area via texts, which was suggested. I will definitely use it again. Please consider adding allowing the set-up of budget billing and a chat feature, if not already an option.

Why do we have to sign up for auto pay to view our billing history? You’re a monopoly you’re gonna get your money or we get to sit in the dark so let us view our billing history. You only come out to read the meters half the time it needs to be done, every time the wind blows over 2 miles an hour the power goes out but not before it kicks on and off a bunch of times power surging are meters costing us even more money for the initial start up of every appliance in our house.(This happens almost once a month) why don’t you spend a little money and start burying some of these powerlines and maybe create a job or two. You bleed the people of New York dry and do very little to provide A quality service. The reason I’m writing this review is because I seen the ad for donations from your customers for solar equipment. I don’t believe in karma but I got my fingers crossed right now. I hope nobody’s dumb enough to send you money to help you purchase equipment to charge us to use. How do you sleep at night. I hope someday you have to struggle like the rest of us do, paycheck to paycheck choosing light over food sometimes. Shame on you, shame on you. Make no mistake, my judgment Weighs very little to the one that really counts.

The billing system is not very reliable. Six months in a row it said that the account was current. Whaaat??? I paid 500 on my account in September, just to be safe. Then I got a bill for 700ish! So I paid that as well on 10/04. I am retired and on a fixed income. Last week around 10/10 I checked in and saw that I had a credit balance of 272!! That’s right -$272!!!
Tonight 10/17 I checked again and now I owe another 470+. I am glad that I’m not stupid and paid on the account even though it said “0” but what about people who are not paying attention?? All of a sudden they don’t have enough money to pay a huge bill and get shut off. This is bs……..