Much of the application is difficult to understand. The account balance and budget amount is not clear. When i go into the application to check on what the status of my account is the application says it’s up to date and the balance is a credit. The old system gave you much more information on your paper statements.With the paper billing it showed the actual useage, the budget amount due, and the budget balance owed or the credit due.

I have had occasional glimmers of hope with this company. Usually with just one individual who actually is honest with me on the phone. But outside of that rare occasion, all I have experienced is stress, lack of communication, wavering customer service, lack of trust that my bills are accurately calculated, inconsistent information and inconsistent answers. The amount of money that is charged compared to the only other option in the area… is astronomically high. For example, transitioned to an electric meter and somehow it is fair to bill me for two readings in one month so “it’s normal that my bill is higher?” Or how that same situation was described to me as an “estimate of usage over MANY months” , or how I was again told regarding the same situation, that although my bill states RG&E came out for an actual read… that is not what occurred and even though that seems like their mistake… I am charged, over 1 entire months worth of rent for 1 month of usage. Please, if you have a choice, just live in Fairport and don’t get robbed by this company. I have called this company over 6 times in one month following up on THEIR mistake. Each time I was told a different reason and given no remediation to the initial problem. Would not recommend to anyone.

Almost 0 benefit to having this app. Doesn’t display your bill and usage, only a total of money to pay them. So who knows if any of it’s accurate, until you LEAVE the app and go to the website that has the necessary info. Also no way to contact anyone. There’s no customer service of any kind available, again until you LEAVE the app to find links displayed on a website. I find it extremely hard to believe that this app is rated so highly, especially with the amount of trouble RGE is currently in with over billing and gouging customers. The only point to having this app is to quickly pay your bill. And that’s if you actually trust this company and it’s Windows 98 app.

The RG&E app works just fine. You can submit readings, see your current balance, and pay your bills. However, RG&E as a company is extremely inconsistent with running their business. I moved into an apartment in July, where I had called and arranged to have the gas and electric in my name starting on the 1st. Despite submitting my meter readings for July, August, and September, I was not sent a bill until October - and that bills was for over $600 to compensate for the previous unbilled months. I was able to use the app to pay the bill, which a hard due date of the 14th before late fees to pay my bill, despite the company having the freedom to stockpile my monthly rates at no consequence.