RG&E 4+
AVANGRID INC.
Designed for iPad
-
- Free
Screenshots
Description
We are pleased to offer you an effortless tool that makes it even easier to manage your account! Our free app provides you convenience at your fingertips. With just a few, simple clicks of a button, you can instantly view and pay your bill, report an outage and submit a meter read – and that’s not all!
Designed for you...
- Pay your bill with just the click of a button!
- With secure, Touch or Face ID access, you‘ll be able to view your real-time account balance, payment due date and balance details without entering your account number every time!
- Easily report an outage, see your estimated time of restoration and access outage lists and maps to stay informed.
- Submit a meter read at your convenience – there’s even a flashlight to help you read the meter!
On the go...
- Enroll in eBill for online access and convenience and view up to 13 months of bills!
- Sign up for AutoPay so your payments can be made automatically, securely, and on time every month.
- Enroll in Budget Billing so you’ll always know how much your bill will be!
-Sign up for Outage Alerts and stay informed if your power goes out. You will also receive notifications with the latest information about your power outage so you can plan.
-Enroll in Meter Read Reminder Alerts and receive a convenient reminder to read your meter on months we’re scheduled to estimate your energy usage.
- Update your account profile (email address, mailing address and phone number) and manage your personal preferences.
What’s New
Version 24.08.0701
Minor bug fixes and improvements.
Ratings and Reviews
Could use Improvement
When maintenance is being done on an app it can really cause anxiety. Especially one that is tied to your utilities.
A troubleshoot that directs you to the website should be implemented. Either signing you in directly or having you use login information.
Other than that it’s solid. Loosely.
Disappointed
I have had occasional glimmers of hope with this company. Usually with just one individual who actually is honest with me on the phone. But outside of that rare occasion, all I have experienced is stress, lack of communication, wavering customer service, lack of trust that my bills are accurately calculated, inconsistent information and inconsistent answers. The amount of money that is charged compared to the only other option in the area… is astronomically high. For example, transitioned to an electric meter and somehow it is fair to bill me for two readings in one month so “it’s normal that my bill is higher?” Or how that same situation was described to me as an “estimate of usage over MANY months” , or how I was again told regarding the same situation, that although my bill states RG&E came out for an actual read… that is not what occurred and even though that seems like their mistake… I am charged, over 1 entire months worth of rent for 1 month of usage. Please, if you have a choice, just live in Fairport and don’t get robbed by this company. I have called this company over 6 times in one month following up on THEIR mistake. Each time I was told a different reason and given no remediation to the initial problem. Would not recommend to anyone.
Near worthless app
Almost 0 benefit to having this app. Doesn’t display your bill and usage, only a total of money to pay them. So who knows if any of it’s accurate, until you LEAVE the app and go to the website that has the necessary info.
Also no way to contact anyone. There’s no customer service of any kind available, again until you LEAVE the app to find links displayed on a website.
I find it extremely hard to believe that this app is rated so highly, especially with the amount of trouble RGE is currently in with over billing and gouging customers.
The only point to having this app is to quickly pay your bill. And that’s if you actually trust this company and it’s Windows 98 app.
App Privacy
The developer, AVANGRID INC., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- AVANGRID, INC
- Size
- 50.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2019 AVANGRID, INC
- Price
- Free