PA Toll Pay 4+

Needs update

I’ve had this app for a couple of years now and at first it was running smoothly but as of lately, the entire app is faulty. When trying to request a new password, you have to call the help center because the link never sends an email. When you call the help center, they’re helpful but it takes some time to get through. Once receiving a new password, trying to log in and create a new password, the app doesn’t even allow the keyboard to come up so that you can change it. It’s best if you just call and add whatever you want onto you account. Hopefully this will be able to get fixed

Completely inaccessible, and unusable to screen reader/voiceover users on iPhone

I downloaded this app, thinking that it would be a much easier way for me to pay the tolls that my car collects while it is running down the PA Turnpike. I’ve never once received an invoice in the mail from Penn Dot indicating how much I owe. Boy was I sadly disappointed when I open this app and could not do anything. What is a blind person to do? I understand that it may be counterintuitive that a blind person is trying to pay turnpike tolls when they can’t drive, but, that is a non sequitur. Just because I can’t drive a car. Does it mean that I cannot own a car which, I happen to own three. I love cars. I love my cars I love being able to own cars and I don’t want to do anything illegal like skipping my turnpike tools. Thankfully, the help center was accessible enough for me to be able to get the phone number so that I could pay over the phone with a credit card. I really think the PA Turnpike which, is a state run institution that uses federal dollars. Therefore the Americans with disabilities act applies. Please revamp this app so it can be completely accessible to screen reader users, as is lawfully mandated by the Americans with disabilities act of 1990.

Easy to Navigate, but could be Better

Was excited to see this app become available so that I could monitor my account more closely. My first tour of the app was a run through of all the features and services offered. I had no problems with login and setting up the Face ID, which worked without issue. I see that others in the past had issue with this but it all worked well for me. I was pleased to see all my account information appeared as it should have and was current with recent changes made. I didn’t attempt to make any payments or change credit card Info., so I can’t speak on that. But what I can offer up to make the experience better is in the transaction area.
It would be so much better to show the vehicle alias (car type) assigned to each transponder. When tracking transactions your back and forth trying to match transponders to specific cars on you account. This experience could be much better.

Developer Response ,

Thank you for your valuable feedback! We appreciate your suggestion for improving the ability to track transactions. While there is no direct correlation between a vehicle and a transponder, what we can do is give you the ability to assign an alias to your transponder (i.e. “name” your transponder). This should help you better recognize your transactions. We’ll add this soon in a future release! Thanks again for the feedback and great suggestion!