Use Partners Patient Gateway to view health information and communicate with your doctor.
With Partners Patient Gateway, you can
- Review test results
- Manage your appointments
- Message your doctor
- Renew your prescriptions
- Pay your bill
Updated user interface and menu locations
Ratings and Reviews
Much improved. Needs Face ID integration.
App used to be almost unusable. After refresh, it is still institutional, but much easier on the eyes and easier to use. Login could be sped up with Face ID integration, just like my bank.
I took off an additional star for lack of iPad support. Your App Store page says iPad compatible, but running an iPhone app on the iPad is hardly what people expect. Full iPad support, please. This is my primary computer, and I would prefer to avoid going through your website if I can.
Developer Response ,
Greetings. Thank you for reaching out to us. We appreciate your feedback and enhancement suggestions about Face ID and iPad support. We are always trying to make the app better, and it helps to have your feedback. Thanks again.
Please make this more simple
I don’t usually write reviews, but these problems address the needs of patients so I think it’s important to write about. Notifications for my “To Do” won’t go away and aren’t relevant any longer (I have a notification from 2002 that has most definitely been addressed by my doctor - why can’t I dismiss this?). I’ve been trying to do something as simple as edit the pharmacies I have listed so I don’t accidentally keep sending my prescriptions to the wrong location (a pain that also causes a delay in receiving my medication and wastes everyone’s time), but it’s no where to be found. If half of the buttons on the main page bring you to the web or aren’t responsive to mobile view anyways - why bother having it in the app? The old app may have had a dated design look, but it wasn’t overwhelming with unnecessary/not working buttons like the current one.
I recently downloaded the app. I found it very useful: easy to check appointments, test results, pay bills. The lab test results are displayed in a visual and easy to understand way. I have 3 suggestions for future improvements. 1) Enable each lab results to be displayed longitudinally, so patients can see the changes across time, same as checking stock price by weeks, months, years. 2) Add BMI. 3) Automatically generate a list of all physicians and RNs patients recently visited and enable email access so patients can send email to their providers if they have follow up questions. Thanks for making access complex EHR information efficient and helpful!
Developer Response ,
Dear Phan, Thank you for your feedback about Partners Patient Gateway. Regarding your suggestion #3, have you tried to send a secure message to your provider through Patient Gateway? If you tap on Messaging within Patient Gateway Mobile, you can send a message to a provider. Thank you again for sharing your feedback.
- PARTNERS HEALTHCARE SYSTEM, INC
- 89.1 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Danish, Dutch, French, German, Spanish
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Medical/Treatment Information
- © Partners HealthCare
With Family Sharing set up, up to six family members can use this app.