Use Partners Patient Gateway to view health information and communicate with your doctor.

With Partners Patient Gateway, you can
- Review test results
- Manage your appointments
- Message your doctor
- Renew your prescriptions
- Pay your bill

What’s New

Version 8.8

Updated user interface and menu locations

Ratings and Reviews

3.1 out of 5
221 Ratings

221 Ratings

epskionline ,

Much improved. Needs Face ID integration.

App used to be almost unusable. After refresh, it is still institutional, but much easier on the eyes and easier to use. Login could be sped up with Face ID integration, just like my bank.

I took off an additional star for lack of iPad support. Your App Store page says iPad compatible, but running an iPhone app on the iPad is hardly what people expect. Full iPad support, please. This is my primary computer, and I would prefer to avoid going through your website if I can.

Developer Response ,

Greetings. Thank you for reaching out to us. We appreciate your feedback and enhancement suggestions about Face ID and iPad support. We are always trying to make the app better, and it helps to have your feedback. Thanks again.

Phan- ,


I recently downloaded the app. I found it very useful: easy to check appointments, test results, pay bills. The lab test results are displayed in a visual and easy to understand way. I have 3 suggestions for future improvements. 1) Enable each lab results to be displayed longitudinally, so patients can see the changes across time, same as checking stock price by weeks, months, years. 2) Add BMI. 3) Automatically generate a list of all physicians and RNs patients recently visited and enable email access so patients can send email to their providers if they have follow up questions. Thanks for making access complex EHR information efficient and helpful!

Developer Response ,

Dear Phan, Thank you for your feedback about Partners Patient Gateway. Regarding your suggestion #3, have you tried to send a secure message to your provider through Patient Gateway? If you tap on Messaging within Patient Gateway Mobile, you can send a message to a provider. Thank you again for sharing your feedback.

Btt2403 ,

Clunky to use - needs usability fixes

The app is functional, but it’s inexplicably missing common features that any app in 2018 should have. It’s basically a half-baked attempt at replicating the website.

-you must login with your password EVERY TIME you use the app; no Touch ID or Face ID, or even a simple PIN option. If you use a long, complex password to protect your medical info... enjoy entering that manually each time you launch the app.

**EDIT: it seems that Touch ID is supported, but Face ID is not supported. So if you have an iPhone X, you must continuously enter your password.

-no push notifications, so when your doctor sends you a message or there are new test results, the app can’t tell you.

-in general, lacking basic features you’ll find on the patient gateway website (like being able to find messages you previously sent to your doctor).

Hope it becomes a real app someday soon...

Developer Response ,

Greetings, Thank you for reaching out with your feedback. We appreciate your enhancement ideas. Touch ID is available now for most iOS devices that are also set up for Touch ID. Do you have Touch ID set up on your phone? If so, you should be able to also set it up for Patient Gateway Mobile. If we can help, please contact our Support team at Thank you.


89.1 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, Arabic, Danish, Dutch, French, German, Spanish

Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
© Partners HealthCare


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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