I’m a subscriber. When I had an issue of Paste going into a clicking loop, “copying” every other second (with sound effect), and I could do nothing to stop it other than quit the app (and leave it off — if I reopened it, the same problem appeared). I reached out to Support and got this reply: “it appears that there may be a third-party app that could be interfering with your clipboard” (this was not the case, as nothing changed on my computer prior to this happening); “we've received similar reports regarding PopClip and certain dictionary apps” (never heard of PopClip, and the only dictionary I use is the native OS Dictionary — which I hadn’t been using at the time); “we may not be able to provide assistance with this issue” It turns out “may not be able to” was more of a “won’t”, because although they wrote, “Please feel free to contact us again if you need any further assistance - we're always here to help” and I did contact them, as I clearly needed further assistance (explaining that my case did not match what they said “may be [the problem]” — I never heard from them again. I don’t think it’s unreasonable to expect a second attempt to solve my problem, particularly with more information.