QuickBooks Accounting 4+

I switched from another program for the 2023 business year to use QuickBooks exclusively for my company. Initially everything worked great the.n while creating estimates on the app for items I frequently use it could jot find the items even when I searched for it in the estimate portal. When I closed it and went to items the stuff is all there. Obviously I cannot manually create an identical item with the program so I have to go online to do the estimates if using items I have already created into my inventory 90% of the time because one or two items I can’t access. It works great online without issues. I’ve reached out multiple times over the past two weeks only to receive a generic reply that they’re working to fix the issue over the next few updates. I have not been happy with the customer service and looking to find another program that will function properly and actually fix issues when found.

Liz has by far been the worst experience and support I have ever had with an app and they’re online version. I even upgraded the highest package that they have and you cannot even get any custom help. Every representative you talk to on the phone gives you a different story and cannot trust anything that they are saying trying to get help is like pulling teeth I would never recommend this company or program to anyone.

Hey, kessick23. We'd like to help get you back up and running with estimates in the app. To do so, we have a few troubleshooting steps we'd like you to run through. Please check them out below:
1. Reset the app's data (Settings > Refresh Data)
2. Uninstall/Reinstall the app
3.Log out/back in
4. Reboot the phone/tablet
If you continue to see issues with estimates in the app, please email us and let us know at QBCares@Intuit.com. All the best. -Caitlyn, The QuickBooks Team

I can’t underscore how BAD this app is. Every time Intuit puts out a new version, it’s a whole new learning curve to figure out where they’ve hidden everything and how to do what I need to do. It seems as though the engineering department has no clue about real world experience of running a business. So, here’s a clue - business people don’t have the time to spend on relearning an already clunky and unstable app. Second clue - Business people are not your beta testers! Test, test, and retest these updates before you unleash them on the public.

Again, the latest update has completely wrecked the app on my iOS iPhone and iPad. Now, I cannot utilize QB at all unless I utilize the PC in my office. I’m sure they will fix it in 2-weeks, but that’s 2-weeks that I have to try to work around this failure…and this is not the first time (nor second, nor 8th) …anytime a new update or version comes out it’s a nail biter as to how badly it’s screwed up and how many weeks it’ll take before I can use QBO on my iOS devices again. Now, when I start my iPad app, it says there is a newer version and I have no other option but to go to the App Store, where any attempt to update this app crashes the App Store, sending me into a constant loop. I feel like an abacus would be more productive than QBO.

Hi, JRMedved. We appreciate the feedback regarding the app. We assure you that our app developers are always looking out for this type of review to know what users want to see in the app. If you're facing any specific issues and would like to tell us about them, we'd be happy to investigate. You can email us at QBCares@Intuit.com and we'll do what we can to help! Best. -Caitlyn, The QuickBooks Team

Quickbooks is not providing the service I am paying for. UPDATE: this app still doesn’t work. I have followed every instruction and have taken every update. When creating an estimate from the iPhone app, the keyboard won’t come up therefore I can’t enter an estimate and must go to my laptop. As a self employed person, this is extremely inconvenient. I have given Intuit a lot of money for Quickbooks and TurboTax over a period of many years. As a paying customer, I deserve better. I am wasting money with this app. But can’t go to a non-subscription program because it isn’t offered. This is theft. You’re stealing from your customers. You have a months long issue with an app that doesn’t work, after a faulty update! Fix this app!!!

I have updated the app, deleted and reloaded the app, and still when creating an estimate the keyboard won’t come up! This app has become useless to me. When I create estimates from quickbooks online I’m unable to access them on the app sometimes for hours! The two are not communicating well at all. Self employed individuals do not have time for this! I am so disappointed that I’m going to either have to choose and learn another app or go old school with my own spreadsheets and invoices. This is so unacceptable!!!!!

It'd be our pleasure to collect some additional information on this for you. To keep your account information secure, can you send us an email with your Apple username, details about the issues you're experiencing, and the email address associated with your account (qbcares@intuit.com)? Looking forward to your reply. -Jay, The QuickBooks Team.