QuickBooks Accounting 4+

QB Online constantly has several bugs

QBs in general is usable accounting software, but the glitches are unacceptable. We have used it for over twenty years. We now use QBs Online due to mobility of our service. Intuit makes frequent changes. Most changes do not add to functionality of the product. They are only changes to looks often causing confusion. The REAL problem is along with most of these changes comes new bugs. The VERY REAL is some bug never seem to be corrected. For example. Our Sale Tax hasn’t functioned correctly in over a year. My request for correction has been ignored. Most recently, today, there is a new look when adding items to an invoice. When adding an item while in the invoice, them item used to go to the invoice once completed. This made sense, since you are adding the item to the invoice and while in invoice. But NOW, the item goes away; not directly to the invoice. You have to go back to the item and add it to the invoice. Senseless. This is difficult to explain without demonstration, but it’s ridiculously senseless. I could go on and on about products. We are looking for a more functional system. Maybe if companies are unwilling to pay for dysfunctional software, they will make required corrections.

Developer Response ,

Hi, Capt Darien. We'd like to help out here so you can get the support you deserve with regard to this issue. To start, we'd like to know if this occurs while logged into the website as well (https://qbo.intuit.com/login)? If so, our phone/chat teams would love the opportunity to help out further. You can use this article to help get connected (https://community.intuit.com/articles/1767990). We hope this helps. All the best. -Caitlyn, The QuickBooks Team

Very Easy to Use

I’m in the construction trade and love the ease of use of QuickBooks Mobile as I’m always away from my office and need to access customers estimates/invoices and payment history frequently. There are some things on the mobile app that should be fixed that would make it less time consuming such as:
-after saving an invoice or estimate without leaving the saved page, any changes that are made while staying on the same page will not be recorded so it will need to be changed a second time in order to be recorded. It’s extremely frustrating when many changes are made after the initial saving and having to do them all over agin for a second time.
-Multiple files or attachments should be able to be added to the estimate or attachment instead of each individual file or photo. It’s too time consuming and wastes a lot of time.
-sometimes I require a down payment after an estimate has been accepted and the only way I’ve been able to record the initial down payment is to convert the estimate to an invoice even through the job has not even been started.
- a digital signature should be allowed or accepted for the estimate through QuickBooks instead of customers having to print the page, sign it, take a picture of it, and then sent back to me in an email or text message. This is extremely time consuming and could easily be solved if a tab was created at the signature line allowing customers to sign it digitally.

The updates they’ve done are awful!

The user experience is so awful now, just makes me wonder who would approve such inefficient changes. stop fixing things that aren’t broken!!! 1- You can no longer paste into the item description when creating an invoice using the mobile app. why in the world would anyone disable that feature??? 2- When you send an invoice to the customer, the invoice number no longer appears in the email when it used to be right on top of the company logo. Again, why would anyone at QB change the design to no longer display an invoice number in an email? it causes us to have to manually search every time we have to reference something. 3- You can no longer search by invoice number when you’re looking at the invoice section. You can type an invoice number here and it will say no results (all filters are cleared) but then you go into the customer profile and lo and behold, the invoice with that correct number is right there. Again, why in the world with someone at QuickBooks think it’s a good idea to deny is the ability to search by invoice number?! 4- there is no longer an automatic preview prior to sending an invoice. You have to click into the preview every single time. Why on earth would someone remove that automatic preview?! it’s like every update it gets worse and worse. Why are you guys changing things that are not broken?! these may seem like little things, but it is so time consuming and annoying. Whoever approved these changes should be ashamed.

Developer Response ,

Hey there. We want to help with this issue of needing the old view back and seeing what we can do to help. We appreciate your forthright feedback about the new update as well and can take this to our Product Development Team. As for the old view, please send us an email so that we can take a deeper look into what's going on and why it may not be showing up as well (QBCares@Intuit.com). We wish you all the best. -Kyle, The QuickBooks Team