QuickBooks Workforce 4+

Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!

Hello!
Thank you so much for your review! We made sure to pass it along to Dustin! If you ever need any help, please don't hesitate to reach out to us via the Contact TSheets feature of your app or by emailing us at help@tsheets.com. Have a phenomenal day!
- TSheets Team

I’m currently reviewing other time tracking apps to replace this one. With just under $40 every month for two people to track time, it’s not worth it. I feel ripped off every time I see that transaction go through. Sure logging in on a computer usually works just fine, however the mobile app does not work at all. Which is my preferred method. Being able to clock in right when the job starts to clocking out right when it ends seems like a feature a time tracking app would provide. My mobile app shows I’ve been clocked into a job for months. Months! I deleted the mobile app, I’m afraid if I try to “fix” it that my actual real time tracked will get messed up. Many months later, I have a new client, I grab my phone to clock in upon arrival. I quickly remembered I deleted the app but couldn’t remember exactly why so I redownloaded the mobile app. Logged back in to discover, I’m still clocked into that job mentioned above. Unreal. I still can’t use it. So frustrating. And the reports section should be easy and convenient. It’s not. When you pull a timesheet that needs to be printed or saved as a pdf, the report doesn’t provide the calculation of the total hours. That’s like the main thing it should do! So I have to insert text on my pdf with the total hours or hand write the total hours. If you use the notes section, which I do, you can’t actually see your notes until you create a pdf. But once you do that, you can’t see the total hours worked. What a joke.

Hi there, Jamie. We really appreciate you bringing this issue to our attention. It's our goal to ensure everyone gets the most out of the app and staying clocked into a job for months is not normal behavior. Please email qbcares@intuit.com so we can gather some details and further investigate this for you. Be sure to include a copy of this review so we know it's you. Hope to hear from you soon. -Myshka, The QuickBooks Team

clocked out, noticed literally nothing turned off. tried to contact customer support (who was very nice to be fair), had to give them my email, problem, and name like three different times before i could do anything. then the rep asked for a ‘company identifier’ which i could not find at all. tried to go back to my chat with the customer support staff and it just wasn’t there anymore. the app is still running in the background (despite me closing the app entirely through my phone) and when i go to my lock screen it’s still counting up minutes on the display that appeared there.

I just want to know what’s happening, did i screw up my time card? do i need to tell my boss i broke it? am i going to get paid? is my battery going to be passively drained by this app until i delete it? why can’t i use the app to find information WHILE im trying to use it to talk to customer support? why did i need to provide the same information repeatedly?

it seems like yall have a great customer support staff, but between the redundancy and inability to solve my problem i’m honestly just disappointed my first experience with this app had to play out like it did (Again though, no fault on the representative I spoke to, i’m quite happy with how they tried to handle it up until i couldn’t access the chat between us in the app)

Hello, Someone. Are you also having similar issues on the website? (https://workforce.intuit.com/app/payroll-employee-portal-ui/ius/sign-in). We recommend trying these troubleshooting steps to resolve common issues (https://tinyurl.com/54v5v8pm). Email us at QBCares@Intuit.com for further assistance. Hope this helps. -Myshka