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Resideo products help simplify home comfort, security, and awareness by allowing easy control with a single app. Our heritage and experience in and around the home means you can trust each of our products to perform brilliantly and give you a smarter, more comfortable home.
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Learn more about the Resideo and Honeywell Home family of connected products at www.resideo.com and www.honeywellhome.com
Bluetooth capability added for T-series thermostat along with some bug fixes
Ratings and Reviews
App no longer works
I have two T6 Pro thermostats that have bee functioning flawlessly with the Honeywell Lyric app for last two years. Then last week noticed app no longer gave correct status readings ( showed units running when in fact they were off , and current and set temperature values were reversed). Checked for new updates but none available last week. Decided to delete one of the thermostats from app and add it again. Big mistake. I cannot get through the install process. App gets to point to select network name and then nothing. iPhone setting shows it available but no options from there. I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. Saw new version yesterday and downloaded it but same issue. Not supposed to be this difficult to work with an app. It is now Friday December 4, 1:30 pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office.
Not the kind of product behavior and customer support I expected.
Developer Response ,
Hi there, we always hope that customers are satisfied with our products and service so it's disappointing that this wasn't the case for you. We would be grateful for an opportunity to help you sort this out. when you have a moment, contact us at 1-855-733-5465, or through live chat at https://www.resideo.com/us/en/support/. You can also reach us through Twitter or Facebook under Honeywell Home. - Jerry
Used to work great
They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.
Developer Response ,
Hi Dalex2012! We appreciate you taking the time to rate our Honeywell Homes app. There may be some troubleshooting we can do to get that sorted out. At your convenience, please give us a call we are available over the phone, please call us at 1-855-733-5465, our hours in Central Standard Time are from 8am-7pm Monday through Friday, and 8am-6pm Saturday and 9am-6pm Sunday. -John
This App Falls Short
Shopping for the perfect thermostat for your home leaves a lot of options these days. Smart thermostats have become the standard, but they’re often only as good as their companion apps. We recently installed a completely new heating and cooling system, controlled by a feature-rich Honewell t10 thermostat. The thermostat has several great features which allow us to have total control over our system, but the app’s bugginess makes the whole ecosystem feel clunky and unpolished. While I’m sure the developers meant well, many of the core functions don’t work well in the app, leading to forced restarts just to check in on the temperature of the home while I’m at the office. The app should refresh upon open, displaying the proper temperature inside and out, and the proper settings, as well as confirming whether the geofencing feature is working properly. However, it just doesn’t work. Many times when opening the app, it’ll display information from hours prior, and the only way to get accurate, real-time information is to force close the app then reopen it. A companion app for a feature-rich thermostat should just work better. If you’re reading this and considering adding a smart thermostat to your home, do some research on their companion apps. While Nest isn’t much better, at least the information you’re seeing on your screen is, well, up to date and accurate.
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- Resideo Technologies, Inc.
- 289.1 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
English, Bulgarian, Croatian, Czech, Dutch, French, German, Greek, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2020 Resideo Technologies Inc.
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