Secure Conversations 12+

A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works.

Update: login was better after checking sign on button in settings. Other changes as above needed, mostly notifications.

This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!!

This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall.